Career Opportunities

Technical Support Representative (Cisco Technologies)
The Role:
  • dot-sqrMonitor and troubleshoot corporate clients network concerns. This includes Technologies such as:
    •   Cisco, Huawei, Netgear, One-Access and other vendor technologies
    •   Data, Firewall, Voice, Fibre and Wireless technologies
    •   MPLS, RIP, OSPF, EIGRP, BGP and other Networking technologies
  • dot-sqrEnsure constant communication happens between client and internal departments for efficient case resolutions.
  • dot-sqrAnswer calls and log tickets for Australian corporate customers
  • dot-sqrMonitor and troubleshoot customer network faults
  • dot-sqrEscalate and work with senior engineering, external providers and other internal departments to resolve customer faults when required
  • dot-sqrKeep customers updated via phone and e-mail
  • dot-sqrRecord technical troubleshooting in the ticket history
  • dot-sqrCandidate must possess a Bachelorís Degree in IT/ Computer Science/ Computer Engineering/Electronics and Communications Engineering related course.
  • dot-sqrCCNA certification or training highly regarded.
  • dot-sqrTroubleshooting experience in network environment.
  • dot-sqrExcellent English verbal and written communication skills.
  • dot-sqrAt least 6 months Call Center experience
  • dot-sqrExcellent work ethic and punctuality
  • dot-sqrExperience in troubleshooting routers, switches, firewalls and other telecommunications devices
  • dot-sqrExperience in troubleshooting WAN technologies such as ADSL, SHDSL, Dial-up, E1 ATM and Ethernet
  • dot-sqrExperience or understanding of routing protocols and networking technologies (MPLS, BGP, EIGRP, OSPF and RIP) highly regarded.
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