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Download and Install TPG Softclient |
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Go back to Downloads index page |
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You will need to download and install the Softphone client required to use the TPG Softphone VoIP service.
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Softphone Client (2.5MB) |
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Please run the application and follow prompts until the software installation has finished. |
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If you require further instructions, please follow the HOW TO DOWNLOAD AND INTALL THE TPG SOFTPHONE CLIENT guide below. |
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 Click here for a printable version of the instructions.
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How to download and install the
TPG Softphone client |
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1. Click on the link Softphone Client |
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2. You will see a prompt to save the file. Click on the “Save” button
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3. The file will be saved to “My Documents”. Click on the “Save” button to start the download
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4. Once the download is complete, click “Open”
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5. The InstallShield Wizard for your softphone will begin. Click “Next”
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6. Click “Next”
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7. The installation of the softclient will now begin
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8. Once the installation is complete, click on “Finish"
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9. You will now see the TPG Softphone shortcut on the desktop
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10. Double click on this shortcut |
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11. Please now fill in your details as follows: |
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a. Account - enter zero (0) then your 7 digit Customer ID (no space) |
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b. Password –enter your account password
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12. If you would like to save these details, please check the “Save” box else leave this box empty |
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13. Now click the “Login” button |
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14. Please make sure you see a confirmation that you are registered
before making calls |
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To change your Softphone VoIP password |
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For non TPG ADSL or ADSL2+ customers |
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If you would like to change your password, go to the following link and enter your 7digit Customer ID and current Password to log in |
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Activation of your new password will take approximately 10 minutes. Please ensure you use your new password upon next login to the TPG Softphone client. |
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Existing TPG ADSL or ADSL2+ customers |
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To log into the Softphone client, you will be using your existing Customer ID and password associated with your ADSL or ADSL2+ Internet account. |
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If in the future if you would like to change your password, go to the following link and log in with your Customer ID and Password. |
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By changing your password, your PPPoE Internet login password also changes. You need to ensure that you change your router/modem settings to ensure you are able to connect to the Internet. If you have problems doing this, please contact the TPG Helpdesk Team on 13 14 23. |
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Activation of your new password will take approximately 10 minutes. Please ensure you use your new password upon next login to the TPG Softphone client. |
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Using your new password in the Softphone client |
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After you have changed your password through the link above and if you have saved your old password, you must re-enter your new password before you can register and make a call |
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1. Double click on the TPG Softphone shortcut on the desktop
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2. Click on “Account Pin”
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3. Please delete your old password and enter your new password
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4. If you would like to save your password, make sure there is a tick in the “Save” check box |
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5. Click “Login” |
