Moving Home Fees
Current Plan | New Plan | Inside Contract | Outside Contract / No Lock-in Contract |
---|---|---|---|
NBN Bundle (TPG supplied modem) |
NBN Bundle* (TPG supplied modem) |
Fee: $0 | Fee: $0 |
NBN Data-Only Plan (BYO modem) |
NBN Data-Only Plan* (BYO modem) |
N/A | Fee: $0 |
NBN Bundle (TPG supplied modem) |
FTTB Bundle (TPG supplied modem) |
Fee: $0 Current contract continues |
Fee: $0 No lock-in contract |
NBN Data-Only Plan (BYO modem) |
FTTB Bundle (TPG supplied modem) |
N/A | Fee: $0 No lock-in contract |
* Important: An additional once off $300 nbn™ New Development Charge will apply if you are moving home and the premises you are moving to is identified by nbn™ as being within the site boundary of a new development.
Change of Plan Fees (Same Location)
Change of Plan | Inside Contract | Outside Contract |
---|---|---|
NBN Bundle - Upgrade | $0 | $0 |
NBN Bundle - Downgrade | $0 | $0 |
TPG NBN Broadband customers are not able to change their plan to a TPG ADSL2+/ADSL services.
Cancellation
Product | Inside Contract | Outside Contract / No Lock-in Contract |
---|---|---|
Cancellation of NBN Bundle | Contract payout fee up to $350 ^ | $0 cancellation fee Customers must provide 30 days notice |
^ Depending on the terms of your plan.
nbn™ New Development Charge
Charge | $300 |
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Fee for Changed or Missed Installation Appointment - NBN
Fee | $109 |
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The above fee applies if you give TPG less than 3 working days notice of any change in installation appointment prior to the scheduled appointment communicated by TPG to you.
Incorrect NBN Fault Lodged
No technician visit | $50 |
---|---|
With technician visit | $150 for first 2 hours $75/hour thereafter(Minimum charge $150) |
Lodged NBN fault is considered incorrect if NBN Co finds no fault or the fault is caused by your equipment