Outline |
|
| Can I host my web site on free space? |
| What mail components TPG support on the hosting? |
| How do I restrict access to a subdirectory on my website? |
| How do I set up an account? |
| What is my Customer ID? |
| What is my Username? |
| Can I change my username? |
| What is my Password? |
| Can I change my Password? |
| How many hours do I have left? |
|
| What is a browser? |
| How do I bring up a Web Page? |
| What is a Start Page and how do I set it? |
| How do I perform a search? |
| I can’t access the ANZ website, what should I do? |
| If I just browse the Web without downloading anything, surely I will be able to use as many hours as I want. |
| How many megabytes is an email, a Web page, a song or even a video? |
| What is a Computer Virus? |
| Where is the any key? |
| I can’t open any websites? |
| I can’t open secure site, my online email, hotmail etc. |
| I get the error “IEXPLORE caused an invalid page fault in module " |
|
| What is my E-mail Address? |
| What is my password for my E-mail? |
| How do I set-up E-mail? |
| What are the incoming and outgoing mail servers? |
| Why does it stop downloading halfway through receiving my E-mail? |
| Why do I get multiple copies of the same E-mail message? |
| Can I collect my E-mail from a different computer? |
| What is a News Group? |
| How do I set up News? |
| What is my news server? |
| How do I set up my Email Spam and Virus Filters? |
Content |
General/General/Account Details |
| Can I host my web site on free space? |
Yes, existing TPG Customers with an ADSL/Dial Up Account will have 10Mb or 30Mb of Web space to use for basic HTML Websites as specified for the customer's internet plan. Click here to view the current pricing.
[ top ] |
| |
| What mail components TPG support on the hosting? |
TPG Windows servers support CDOSYS, Jmail (emails must be relayed through mail.tpg.com.au:25)
TPG Linux servers support FormMail
[ top ] |
| |
| How do I restrict access to a subdirectory on my website? |
Password protecting folders on your website using .htaccess and .htpasswd
An easy way to restrict access is by creating ".htaccess" and “.htpasswd” file.
The below example is based on a free web space with username is “joeydin” and the directory I want to protect is “test-access”. This directory contains a simple html file the prints out a “hello” message.
The location of the file “test-access” is /ftp/joeydin/ test-access. joeydin is the root directory.
Step 1
Creating an .htaccess file
This file contains the information about the file we want to protect.
Create a text file (windows users) copy and paste the following lines. As for Linux/Unix user, you can simply vi these files.
AuthUserFile //.htpasswd
AuthGroupFile /dev/null
AuthName Please enter details
AuthType Basic
require valid-user
For example:
AuthUserFile /ftp/joeydin/test-access/.htpasswd
AuthGroupFile /dev/null
AuthName "Please log in"
AuthType Basic
require valid-user
The line “/ftp/joeydin/test-access/.htpasswd” tell the system to look for the username password stored in the file .htaccess in location /ftp/joeydin/test-access/. “ftp” is the directory on the server every users of the free web space are using the same location. “joeydin” is my ftp account, its also my root directory, and “test-access" is file that I want to protect.
Step 2
Save this file with any name you wish say htaccess.txt in your C drive. So the location is c:\htaccess.txt
Step 3
The best way is to upload your .htaccess file using DOS or your command prompt.
A. Open a command prompt by clicking on start, and run.
B. Type "cmd"
C. Type "ftp", space, and 203.26.24.82 (IP address of the web server)
D. Log in with your username and password
E. Type "put" enter
F. When prompted for local file, type the location and name of file to upload (c:\htaccess.txt)
G. When prompted for remote file, type .htaccess so htaccess.txt is uploaded to your root directory with its name replaced to .htaccess.
Step 4
A. Creating .htpasswd file. This is the file that .htaccess look into when it has to verify the user again the password
The file is in this format:
Username:password
The user name can be in plain text, but the password has to be encrypted.
As an example, my file has the format
test1:F9dL96L2KtsaQ
B. As you can see, the password is encrypted; you can get your password encrypted from one of these sites:
http://www.euronet.nl/~arnow/htpasswd/
http://www.inch.com/info/tech/HOWTOS/htaccess/htpasswd.html
C. Upload the file using the same instructions.
You can see my example of the authentication by going to users.tpg.com.au/joeydin/test-access with the username ‘test1’, password ‘testme’.
[ top ] |
| |
| How do I set up an account? |
Firstly you will need:
A Computer
A Modem
Connection Software
Almost any computer can be connected to the Internet. Most computers come with the software you require. To register an account please visit http://www.tpg.com.au/register_online/.
[ top ] |
| |
| What is my Customer ID? |
Your Customer ID is a number you will have received on your TPG Invoice. This number identifies your account, you will need it when you contact our Accounts Department
[ top ] |
| |
| What is my Username? |
Your Username is a word between 6 and 8 characters in length and is always all lower case. You use this name to dial-in to the Internet and will also require it when using email. When you open a new account you will be asked for a username. To check if a username is available please log into the your account page. When you receive your invoice to confirm that your account has been set-up it will list your username.
[ top ] |
| |
| Can I change my username? |
No, you cannot change your username. If you decide that you dislike your username you are able to create up to two email aliases. log onto the your account page to create an E-mail Alias.
[ top ] |
| |
| What is my Password? |
You are required to select a Password when setting up a TPG Internet account. This provides you with a way to keep your account secure. Your password should be 6-8 characters in length and should contain a combination of numbers and letters. Your Password does not appear on your invoice for security reasons, therefore, if you have forgotten your Password you will need to contact our Accounts Department on 1300 360 855. When calling Accounts you will need your full name, address and phone number. You will also need your Customer ID.
[ top ] |
| |
| Can I change my Password? |
Yes, you can change your password. In fact it is a good idea to change your password frequently for security reasons. You can change your Password on the Your Account section of the Home Page.
[ top ] |
| |
| How many hours do I have left? |
We have a Check Account Usage option in our Your Account section of the Home Page. This allows you to check the hours you have used and a history of your logins.
[ top ] |
| |
General/General/Browsing the web |
| What is a browser? |
A browser is program that interprets HTML documents and displays them to the user. This type of program is required to view Web Pages. There are lots of different browsers, the most popular of these being Internet Explorer and Netscape.
[ top ] |
| |
| How do I bring up a Web Page? |
To view a Web Page you need to open your browser. If you have the url or address of the site you wish to view, simply enter it into the address line of the browser and hit enter. The page will then load into your browser.
[ top ] |
| |
| What is a Start Page and how do I set it? |
A start page is a Web Page that automatically loads when you open your browser. You can set your Start Page to whatever you want it to be.
[ top ] |
| |
| How do I perform a search? |
To perform a search you need to use a Search Engine. There are a number of different Search Engines. TPG recommends Google! which is one of the most popular search engines. To perform a search with Google! click here.
[ top ] |
| |
| I can’t access the ANZ website, what should I do? |
ANZ Bank customers who experience difficulties logging into the ANZ Bank
website, please use this link http://www.anz.com.
[ top ] |
| |
| If I just browse the Web without downloading anything, surely I will be able to use as many hours as I want. |
Downloading is an action. It is the transfer of information from a computer on the Internet to your computer. Browsing is a form of downloading. When you view Web pages, you have downloaded the information you see from the Internet.
Web pages vary in size. A Web page with only a small number of pictures and a lot of text will be relatively small in size. A colourful Web page with more pictures than text will be, as a rule, a lot larger.
A good indicator of how large a Web page is, is how long it takes to download. Small pages appear on your screen quickly and larger pages take longer.
Some examples of downloads are:
emails
Web pages
MP3s or songs
pictures
games
programs
[ top ] |
| |
| How many megabytes is an email, a Web page, a song or even a video? |
The size of anything on the Web will vary enormously. There are ways to check the sizes of the files you download.
*The following examples are for Microsoft Outlook and Internet Explorer.
To check the size of an email:
Open the email.
In the menu bar, click on File.
Scan the list and click on Properties.
A dialog box will appear, similar to the one shown here.
To check the size of a Web page:
Move your mouse to a space on the Web page that does not contain text or a graphic. In other words, find a blank spot.
Right click on this the spot. A menu will appear.
Scan the list and click on Properties.
A dialog box will appear.
To check the size of an MP3 or song file:
Move your mouse over the top of the songs icon.
Right click on the icon, a menu should appear.
Scan the list and click on Properties.
A dialog box will appear.
[ top ] |
| |
| What is a Computer Virus? |
Computer viruses spread from computer to computer. They can cause your computer to erase data, your hard drive to crash and even your mail client to spread an email virus to everyone in your address book.
Computer viruses spread when certain programs are executed onto your PC. Your computer may become infected by a computer virus when installing copied programs from a disk or downloading programs from the Internet. Viruses can only spread from computer to computer in a limited number of ways. The most common way is for an infected program to be copied or downloaded to a computer and then run.
There are a number of ways that software can be transmitted over the Internet. Programs can be manually downloaded from Web and FTP sites. They can be sent via email. They can be passed around using the file transfer capabilities of online chat and `buddy services (IRC, ICQ etc.). They can even be downloaded from newsgroups.
The TPG monthly newsletter, Incyber, keeps you up to date on the types of virus around and tips on how to remove them from your PC in the unlikely event that you have one. Click here to view the recent edition of the Incyber.
[ top ] |
| |
| Where is the any key? |
When someone gives you the instruction "please click on any key", they mean please press a key on the keyboard.
please click on http://en.wikipedia.org/wiki/Any_key for more information
[ top ] |
| |
| I can’t open any websites? |
1.Check the browser setting, In Internet Explorer, Click Tool -> Internet Option -> Security Tab -> Select Internet -> Click Default Level Button. Select Advanced Tab -> Click Restore Defaults
2.Check the browser is not using a proxy, In Internet Explorer, Click Tool -> Internet Options -> Connections Tab, Select the dialup connection -> Click Settings. Under the heading Proxy Server check this option is not ticked
3.Try nominating a proxy server, add address proxy.tpg.com.au port 80
4.Remove Temporary Internet Files and cookies, In Internet Explorer, Click Tool -> Internet Option -> Under the heading Temporary Internet Files ->Click Delete Cookies and Delete Files
5.Open an MS-DOS/Command prompt window, type "ping 127.0.0.1" (without the quotes), and then press ENTER. If you receive four replies, then type “ping www.tpg.com.au” (without the quotes), and then press ENTER. If you receive four replies check entries in the Hosts file.
6.If you receive a "Request time out" error message or if you do not receive four replies check that TCP/IP Is Installed and Functioning Properly.
[ top ] |
| |
| I can’t open secure site, my online email, hotmail etc. |
1.Check the browser setting, In Internet Explorer, Click Tool -> Internet Option -> Security Tab -> Select Internet -> Click Default Level Button. Select Advanced Tab -> Click Restore Defaults
2.Check cipher strength (encryption capabilities) of the browser, Click Help -> About Internet Explorer, check cipher strength currently 128-Bit
[ top ] |
| |
| I get the error “IEXPLORE caused an invalid page fault in module " |
1.Close the program and restart it if the fault continues to happen check google with the error message.
2.The website you are trying to load does not expect your browser to support java or other plug-ins, Un-install/Re-install the Internet Explorer Program
[ top ] |
| |
General/General/Email and News |
| What is my E-mail Address? |
Your TPG E-mail address is Username@tpg.com.au. Where Username is your username. If you are uncertain of what your Username is please visit the Contact TPG page.
[ top ] |
| |
| What is my password for my E-mail? |
Your E-mail password is the same as that you use to log-on with. If you are uncertain of what your Password is please visit the Contact TPG page.
[ top ] |
| |
| How do I set-up E-mail? |
TPG have detailed set-up instructions for most E-mail Clients. To go to the E-mail set-up page click here.
[ top ] |
| |
| What are the incoming and outgoing mail servers? |
The incoming and outgoing mail server addresses are the same.
for smtp its mail.tpg.com.au on port 25
for pop3 its mail.tpg.com.au on port 110
for imap its mail.tpg.com.au on port 143
using tls or ssl:
for smtps its mail.tpg.com.au on port 25
for pop3s its mail.tpg.com.au on port 995
for imaps its mail.tpg.com.au on port 993
[ top ] |
| |
| Why does it stop downloading halfway through receiving my E-mail? |
This can be caused by a faulty mail header message on the message that has been sent. This may have occurred in transit or at the source. To fix the problem, simply delete the message off the server. To delete an E-mail from the server please visit tpg postoffice by clicking here.
[ top ] |
| |
| Why do I get multiple copies of the same E-mail message? |
This is caused when a mail program fails to send a "received" code for a specific message and the messages are repeated until it succeeds to send the code or the message is deleted from the server. To delete an E-mail from the server please visit tpg postoffice by clicking here.
[ top ] |
| |
| Can I collect my E-mail from a different computer? |
Yes. You will need to configure the E-mail Client on the new computer for your account. For details on how to configure the E-mail Client click here.
[ top ] |
| |
| What is a News Group? |
A Newsgroup is a public discussion forum. When you post a message to a newsgroup you are posting a public E-mail message that can be read by anyone in the world. Newsgroups are useful for asking questions on hard to get information and explanations of topics. They can also be a lot of fun as there are a lot of Newsgroups dedicated to entertainment. There are about 100,000 Newsgroups in the world. Not all are public - some are assigned to specific regions.
[ top ] |
| |
| How do I set up News? |
You need a News reader program. Some examples of these are Microsoft Outlook 98 and Outlook Express, Netscape Communicator and Eudora. Earlier version E-mail clients don't have news reading capability. There are also dedicated News programs that can be downloaded off the Web.
[ top ] |
| |
| What is my news server? |
Your news server is the server that supplies news articles sometimes known as the NNTP server.
tpg news server: news.tpg.com.au on port 119
[ top ] |
| |
| How do I set up my Email Spam and Virus Filters? |
TPG has an easy way to set up your spam and virus filters for your TPG email accounts. By default your spam filter is turned on, to configure your spam filter please visit the your account page at: http://cyberstore.tpg.com.au/your_account. We offer FREE Spam and virus filters, to all of our customers with TPG email accounts. This feature should help eliminate spam as well as possible virus infected emails reaching your Inbox.
[ top ] |
| |
