| Broadband Trouble Shooting |
Prior to trouble shooting, please make sure:
- The telephone line your ADSL modem is plugged into has a dial tone.
- There has not been a change to the telephone line details (the details of the lessee of the telephone line have not changed since the ADSL was installed, and your telephone line has not been disconnected during the period the ADSL line has been installed.)
- The modem is plugged into a telephone socket that uses the ADSL nominated telephone number.
- Troubleshoot the ADSL connection using a single computer with the modem attached directly to the computer and phone line.
• Authentication
This occurs on PPPoE connections, also known as a broadband dial-up connection, where the modem has sync (normally indicated by a solid ADSL Link light) but you are unable to connect because of an authentication error.
• No Dataflow
This is where the modem has sync (normally indicated by a solid ADSL Link/sync light), but you are unable to send or receive data (can’t browse, send/receive email etc)
• No Sync.
This is when your ADSL modem and the ADSL connection at the local telephone exchange stop talking, this can be for a number of reasons and is normally indicated by your modem’s ADSL Link/Sync light being either off or flashing. (A flashing ADSL link/sync light normally indicates the modem is in training mode)
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