Trouble Shooting

Please select the category you require support for from the links below. If you do not find what you need here please also search the FAQ's.
  1. Broadband Trouble Shooting
  2. Dialup Trouble Shooting
  3. Email Trouble Shooting
  4. General Trouble Shooting

Dialup Trouble Shooting

• Disconnection after sending or receiving email
• How do I set TPG to connect automatically when opening Internet Explorer?
• Invalid username or password error message
• Modem not detected
• Modem not responding
• My dialup modem often disconnects, what can I do to prevent this happening?
• Slow connection speeds
• Unable to connect