Trouble Shooting

Please select the category you require support for from the links below. If you do not find what you need here please also search the FAQ's.
  1. Broadband Trouble Shooting
  2. Dialup Trouble Shooting
  3. Email Trouble Shooting
  4. General Trouble Shooting

Email Trouble Shooting
NOTE: TPG Help Desk does not support email clients apart from the TPG PostOffice. This trouble shooting is provided as a guide for you.

• Authentication failed
• Cannot connect to host
• Cannot Connect to SMTP Server
• Cannot receive Email
• Cannot send email
• Disconnected when launching Outlook Express
• Emails you send are scrambled
• Error code 504
• Getting disconnected when sending or receiving email
• Message cannot be encrypted or signed
• No response. The server could be down or is not responding
• No socket error in Outlook Express
• Password supplied for username is incorrect
• Prohibited by the Administrator
• RICHED32.DLL failed to load
• Server Response 550 relaying to email address
• Server Timeout
• SMTP Server not found
• There was a problem sending username info to the server
• Unable to Process from Lines
• User mail 7977298 session is active
• Username or password response are rejected, the server response is XXXXXX
• Your POP3 server is not responding