Important Things You Need To Know
Customers who purchase a TPG T4G plan can only obtain 4G speeds when they use a 4G-ready phone
(LTE 1800/850 MHz) in 4G coverage areas as per the detailed map listed at tpg.com.au/mobile/coverage
. When customers
are not within a 4G coverage area or their mobile handset is not 4G compatible, the mobile service will automatically
switch over to 3G or 2G and speeds will be much less than that of 4G.
When inside 4G coverage areas actual speeds vary due to factors such as location, distance from the base station, local terrain,
user numbers, hardware & software configuration and download source/upload destination.
T4G plans have a specific amount of Included Data each month. Data usage (including for social networking)
is not unlimited and will be taken out of your Included Data.
Unlimited Calls to TPG Mobile, TPG Home Phone, TPG Support (13 14 23) and Voicemail apply to all T4G plans. Unlimited Calls & SMS to Standard Australian Numbers (includes 13/1300) and Diversion within Australia apply to T4G-1, T4G-2 and T4G-3 plans. Any Unlimited Usage provided is only for use in Australia.
Personal, non-commercial use only:
All T4G plans are for personal use only and may not be acquired by companies or businesses or used for
commercial purposes or in a manner that may adversely affect the mobile network. In particular the services may not be used
for wholesaling, reselling, refilling, SIM boxing or any other commercial purpose. If TPG reasonably believes that you are
using the service for commercial purposes in breach of this clause, or in a manner that may adversely affect the mobile
network, TPG may immediately suspend the mobile service and may provide 24 hours’ notice of termination of the mobile service.
Video Calling is handset dependent and both parties of the call must be in a 3G/4G coverage area. For coverage details see
All TPG services are prepaid. You must pay the monthly recurring charges in advance. In addition, you have the option to
make additional prepayment for usage that is not within the included value (if any) for the plan that you have acquired. If there is insufficient funds
in your prepaid balance, you will not be able to make any usage that is not part of your included value. Prepayments can be made during registration or
after activation via the My Account section of the TPG website. If you choose to make additional prepayment, the amount will be debited from your nominated
bank account or credit card. We will send you messages about your usage during the month. If you do not use the prepayment, it will be forfeited to us when
you cancel the service. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may
occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working
days before the debit.
Enabling and Using Mobile Data:
By enabling DATA, you are able to use services like internet browsing, email, navigation, downloading maps, checking the weather and other online services on your mobile phone. These services use data.
- If you exceed your plan's Included Mobile Data value, additional excess data usage charges will be payable in accordance with the terms of the plan you acquire.
- Data usage includes combined upload & download data transfer.
- DATA is enabled by default on all T4G plans.
- Any unused Included Mobile Data in a month does not roll over into subsequent months.
- The data usage records in the "My Account" section of the TPG website may be delayed by up to 30 minutes.
- Some mobile phones have the capability to run multiple data sessions at the same time. This will be recorded in your mobile usage as overlapping data usage within the same time periods.