Voicemail allows you to divert your unanswered calls to your own Voicemail box where the caller may record a message. You can dial your Voicemail box when convenient to retrieve stored messages.
Activating Voicemail Service
Voicemail service is automatically activated upon successful activation of your mobile service. Your unanswered calls will automatically be diverted to your Voicemail box.
To check if Voicemail is set up on your phone dial 321. If you get the message "Ding Dong that number is not listed" your Voicemail is not activated.
If you wish to have this service removed or enabled, you can go online and do the necessary changes under the Mobile Service Control Panel.
To do this kindly check FAQ 1.28 Can I manage my mobile service conditions online?
Alternatively, you may call Mobile Technical Support Service on 02 9007 2000 and select option 3 for assistance.
How to setup Voicemail
Voicemail can be setup using your mobile phone, a touch tone phone or using another mobile handset.
Please note: You may receive automated calls to assist you in setting up your Voicemail and will be charged Voicemail retrieval rates once you accept the call and follow the prompts. Setting up Voicemail is charged according to the Voicemail Retrieval rates within your call plan. You can check our Voicemail charges at www.tpg.com.au/mobile. Although, Voicemail charges are included in your monthly cap.
Follow the steps below to set up your Voicemail:
1. Access your Voicemail by dialing 321 from your mobile phone. Alternatively, you may dial 133 321 from your touch tone phone, or 0411 000 321 if you are using a different mobile handset, then enter your mobile number followed by the hash '#' key.
2. Enter your PIN code followed by the hash '#' key. The default PIN code is the last four (4) digits of your mobile number until you have changed it during the setup process.
3. Listen to the Voicemail tutorial to setup the following:
Step 1: Set up your PIN
Step 2: Name recording
Step 3: Personalized Greeting
How to set up a PIN CODE:
1. Dial 321 to access your Voicemail.
2. Press 8 from the Main Menu to select 'User options'.
3. Press 4 for 'Setup options'.
4. Press 7 to 'Change your PIN'.
5. Enter your new PIN code (4 to 10 digits) followed by the hash '#' key. Once you have saved your new PIN code, it will be replayed for confirmation.
How to change your name recording:
1. Dial 321 to access your Voicemail.
2. Press 8 for 'User options'.
3. Press 4 for 'Setup options'.
4. Press 2 to 'Change your name recording'.
5. Follow the prompts to record a new greeting.
6. Press 5 to 'Save your name recording'.
How to change your personalised greeting:
To personalise your Voicemail greeting, simply:
1. Dial 321 to access your Voicemail.
2. Press 8 from the Main Menu to select 'User options'.
3. Press 4 for 'Setup options'.
4. Press 4 to 'Change your personal greeting'.
5. Then, simply follow the prompts to record your new greeting.
6. Once you are happy with your personal greeting, press 5 to save it.
How to enable diversions:
You can enable calls to be diverted straight to your Voicemail, to another mobile number or to your Landline via:
1. Your Mobile phone or;
2. By calling TPG Mobile on 13 14 23 and selecting options '2' then '3'.
You have 4 options when diverting your calls:
Divert calls when "BUSY" (on another call). Diversion Code: '67'.
Divert calls when there is "NO ANSWER". Diversion Code: '61'.
Divert calls when you are "UNREACHABLE" (handset off). Diversion Code: '62'.
Divert "ALL CALLS". Diversion Code: '61'.
How to divert a call to your Voicemail:
To divert a call to your Voicemail, key in the diversion code on your handset (either of the four above), followed by '321', hash '#', then press 'send/call'.
How to divert a call to another Mobile or Landline:
To divert a calls to another Mobile or Landline, key in the diversion code on your handset (either of the four above), followed by '+61' mobile number without the '0' at the beginning or (+61) Landline Number without '0' at the beginning of the area code. Then press hash '# ', then 'send/call'.
How to cancel diversions:
To cancel any diversions you have made, simply key in hash (x2) '##' 'Call diversion Code' hash '#' on your handset, then press 'send/call'.
