1.2 Why should I use Mobile Broadband?
1.3 Where can I use TPG Mobile Broadband?
1.4 Which network does TPG use to deliver the TPG Mobile Broadband service?
1.5 Am I locked into a contract?
1.6 How can I use TPG Mobile Broadband?
1.7 What speed can I expect to get with TPG Mobile Broadband service?
1.8 Can I use TPG Mobile Broadband overseas?
1.9 Can I use TPG Mobile Broadband to send and receive text messages?
2.1 What equipment and software do I need to connect to TPG Mobile Broadband service?
2.3 Can I use my own USB Modem?
2.4 What USB modems can I use with the TPG Mobile Broadband Service?
2.5 Is the TPG E1762 USB modem locked to TPG network?
2.6 How can I setup the TPG USB E1762 modem?
2.7 Can I use an Apple iPad with TPG Mobile Broadband?
2.8 How can I install the TPG Mobile Software?
2.9 Can I manually choose the network type for my connection?
2.12 How does the USB modem choose a network?
2.13 What do the different lights indicate?
2.14 What can I do if my modem is lost/stolen?
2.15 What are the minimum computer specifications required?
3.1 How will I be billed for my Mobile Broadband service?
3.3 What happens to the remaining data if I use less than my monthly included data?
3.4 What happens when I use more than my monthly included data?
3.5 Will internet speeds be shaped once I have reached my included monthly data quota?
3.6 Where can I find information on Excess Data charges?
3.7 How do I check my data usage and monthly statement?
3.8 What can I do with 500MB of data?
Mobile Broadband provides you with an internet connection while you are on the go. Simple Plug and Play process which gives access to high speed internet within TPG Mobile Broadband coverage using the 3G/Dual Band network. This is a portable wireless connection that allows you to stay connected at home, in the office, or when you're out and about. TPG Mobile broadband is portable, quick and easy access without the need for a fixed-line phone connection or messy cables.
Mobile Broadband is a great option for anyone who wants convenient broadband access anytime, any place.
TPG Mobile Broadband is only available in TPG’s Mobile Broadband Coverage area and is subject to network limitations and hardware capabilities. Compatible 3G capable devices are required.
TPG Mobile Broadband Coverage covers the greater metropolitan areas of most Australian capital cities and some regional areas. It is important to check whether TPG Mobile Broadband is available in your area before you sign up. Click here to check the availability. See [coverage page] to view full TPG Mobile Broadband coverage map. 100% availability cannot be guaranteed at any specific location due to many factors.
TPG’s Mobile Broadband service is delivered to you via the Optus 3G/Dual Band Network (900Mhz/2100Mhz). Our entire mobile network currently covers over 96% of the Australian population.
No. With TPG Mobile Broadband there is no lock-in contract period.
It is quick and easy to get online as installation and setup is straightforward. Just plug your USB Modem/Dongle (with a TPG SIM) into your laptop or desktop to get connected with TPG Mobile Broadband. iPad / Tablet users only need a Micro Sim to connect to the web through TPG Mobile Broadband.
7.2Mbps (HSDPA) and 2Mbps (HSUPA) are theoretical maximums. Average downlink speed between 512Kbps - 3.0Mbps and uplink speed between 512Kbps - 1.2Mbps and both are available in selected locations only. Other locations within the 3G/Dual Band coverage area provide average downlink speeds of between 512Kbps - 1.5 Mbps. Outside of these areas you will fall back to GSM/GPRS network (slower speed of up to 64kbps). Actual speed achieved varies depending on factors such as:
The following table can be used as a guide of the speed you can expect to depending on network.
| Device Theoretical Download Speed Specifications |  |
Typical Achievable Download Speed | |
Device Theoretical Upload Speed Specifications | |
Typical Achievable Upload Speed |
| 3.6Mbps | 512 Kbps - 1.5Mbps | 384Kbps | 100Kbps - 250Kbps | |||
| 7.2Mbps | 512 Kbps - 3.0Mbps | 2Mbps | 512Kbps - 1.2Mbps |
No. The TPG Mobile Broadband service is only available to customers within Australia via the TPG 3G or Dual Band networks (delivered on Optus networks).
Yes. You can send/receive national and international SMS's to/from another mobile or Mobile Broadband service. Click on the "Text" icon in the software. The SMS will be sent from the TPG Mobile Broadband number.
To access the TPG Mobile Broadband service, you will need:
The USB Modem is also known as an internet key, internet stick or dongle, is a USB device that plugs into your computer for a wireless internet connection.
The USB Modem uses the same technology as mobile phone, except instead of making a voice call from your mobile phone, you are making a data connection from your computer to the internet.
Yes. If you already have a USB modem for mobile broadband, you can bring your own modem to access TPG Mobile Broadband under the following conditions
The following modems are compatible with the TPG Mobile Broadband Service:
Note: If you choose to bring your own modem, TPG may not be able to provide you technical support for that particular modem and reserves the right to refer you to the modem manufacturer for technical assistance.
No. There is no network lock on the TPG USB E1762 Modem that you purchase from us outright.
Follow the step-by-step instructions in the TPG Mobile Broadband Quick Setup Guide. Click Here to download.
Yes, you can.
Click here to download the instructions on "How to change APN setting on iPad".
Once you plug in your USB modem to your computer, the OS automatically detects and recognises new hardware and starts the installation wizard. Follow the step-by-step instructions in the TPG Mobile Broadband Setup Guide. Click here to download the Guide.
Yes. You may choose to override the automatic operation of the TPG Mobile Broadband connection software and choose one of the available networks to operate the service. During handover between networks there may be a short period of time (between 15-45 seconds) during which data does not transfer.
You need to enter the SP Code "TPG" only once when you install the TPG Mobile Broadband software.
APN means Access Point Name, used in establishing packet data connections. The APN for accessing TPG Mobile Broadband is "TPG".
The TPG E1762 USB modem and software automatically selects the strongest signal from the 3G/dual band/GSM mobile networks, so when you're on the move, your connection is maintained. Your wireless modem and software continually monitors network availability and will connect you to the network in the following order:
| Green | Blinking twice every 3 seconds. | The USB modem is on |
| Green | Blinking once every 3 seconds. | The USB modem is registered to a 2G network (GPRS network - weak coverage strength/slow speeds). |
| Blue | Blinking once every 3 seconds. | The USB modem is registered to a 3G network (UMTS network - good coverage strength/fast speeds). |
| Green | On | The USB modem is connected to a 2G network (GPRS network - weak coverage strength/slow speeds). |
| Blue | On | The USB modem is connected to a 3G network (WCDMA network - good coverage strength/fast speeds. |
| Cyan | On | The USB modem is connected to a 3G+ network (HSDPA network - strong coverage strength/super fast speeds. |
| No colour | Off | The USB modem is removed. |
If your SIM card or modem is lost or stolen, please report to us via our website or call 13 14 23 to arrange for replacement. Once we are notified, we will block your service to avoid unauthorised usage.
The Micro SIM is a new type of SIM card which is used for the iPad or other 3G capable tablet devices. To connect using TPG Mobile Broadband with your iPad/Tablet, you will need a TPG Micro SIM card. TPG Mobile Broadband is perfect for iPad/Tablet users as you will not be making or receiving mobile calls using your iPad/Tablet. Simply choose the plan that suits your level of mobile data usage.
Micro SIM is 12mm * 15mm, which is smaller than the standard size SIM card at 15mm* 25mm.
Micro SIM is designed to offer more storage space on-chip for applications, increased control and security functions.
TPG’s Mobile Broadband service is provided on prepaid basis. TPG will debit your bank account/credit card for the following initial charges during the registration process.
Each month thereafter, you will be charged 7 days prior to the end of the monthly period for the following month's monthly charge.
Yes, both downloads and uploads are counted.
If you have used less than your included monthly data quota, the remaining data will expire at the end of the month.
You will be charged for excess data usage at the excess data rate advertised. Excess data charge will be taken out of your Deposit. It's important to remember:
No. Excess Data rate will apply when you have reached your monthly included data.
View our Mobile Broadband data rates at http://www.tpg.com.au/mobilebroaband/plans.php.
To keep track of your data usage at any time simply log into “Your Account” at www.tpg.com.au. With “Your Account”, you can check your data usage, see your monthly statement and update your details.
Please note TPG re lies on our network carrier to provide us with data usage records. and there may be a delay of up to 24 hours in updating your usage data.
As a general guide, 500MB of data will get you:
Usage as a guide based on the following assumptions: Email sent or received 100KB, web browsing at 30MB per hour, YouTube 4min video clip at 8MB per clip, music download at 4MB per track, photo downloads at 2MB per photo.
