Moving Home to ADSL2+ with Home Phone Bundle


How to Move Home?

Move home to an ADSL2+ with Home Phone Bundle service

Before you move, please contact our Moving Home Team on 1300 865 124 as soon as possible so we can assist you in relocating your TPG Broadband and Home Phone service.


How long does it take?

Installation of ADSL2+ with Home Phone Bundle at your new home will take approximately 5-20 working days. Let us know early when you are moving home so that we can start the process as soon as possible!


Can I get OZ Talk, Big Talk or Extra Talk at my new place?

Yes, you can move home and select any of the current ADSL2+ Home Bundle plans and Voice Add-ons. If a voice add-on is selected, the add-on will form part of the Home Bundle and must be retained until the expiry of the contract term for the associated Home Bundle unless a plan downgrade occurs.

If you currently have a plan that has been discontinued, our Moving Home team will be able to assist you in selecting one of our current plans or Voice Add-ons to meet your needs.


Can I use my existing ADSL2+ with Home Phone Bundle service while relocation is in progress?

You can nominate a date to start the moving home process. Your ADSL2+ with Home Phone service will be installed within 5-20 working days after the date you nominated. You can use your existing service up until the new service at your new home becomes active, after which service at your old home will be cancelled.


Can I keep my existing TPG Username or Email?

Yes, you will be able to keep your existing TPG Username and Email as we will simply relocate your account to your new location.


Can I keep my existing TPG Home Phone number?

TPG will confirm whether your number is eligible to be moved to the new home upon submitting your application. Number move eligibility is based on the geographical zoning rules set by the Australian Communications and Media Authority (ACMA).


How do I check the progress of my service relocation?

TPG will keep you updated via email of the progress of your service relocation. You can also check the progress of ADSL2+ with Home Phone installation here.