NBN Bundles (Moving Home)

How to Move Home?

Move home to an NBN Bundled service

Check NBN availability at your new home and start your move now.

How long does it take?

Installation of an NBN Bundle at your new home will take approximately 2 to 30 working days. Let us know early when you are moving home so that we can start the process as soon as possible!

Can I use my existing TPG service while relocation is in progress?

Your NBN Bundled service will be installed within 2-30 working days after the date you nominated. You can use your existing service up until the new service at your new home becomes active, after which service at your old home will be disconnected.

Can I keep my existing TPG Username or Email?

Yes, you will be able to keep your existing TPG Username and Email as we will simply relocate your account to your new location.

Can I keep my existing Home Phone number?

TPG will confirm whether your number is eligible to be moved to the new home upon submitting your application. Number move eligibility is based on the geographical zoning rules set by the Australian Communications and Media Authority (ACMA)

How do I check the progress of my service relocation?

TPG will keep you updated via email of the progress of your service relocation. You can also call us on 1300 865 124.