TPG-SOUL Newsletter - Online Customer Survey page

Online Customer Survey


Here at TPG, we are always looking for ways to better serve our customers. Help us serve you and others better by completing our survey below. The survey should take less than 5 minutes to complete. Once you have answered all questions simply click on ‘Submit’. Conditions apply: maximum of one entry per person; The raffle will be drawn September 29, 2008.

Please Enter Your TPG Username :
Please Enter Your TPG Password :

1. Gender

	Male
	Female

2. Age Group

	Under 18
	18 - 24
	25 - 30
	31 - 40
	41 - 50
	51+

3. Languages spoken other than English

4. What do you generally use the internet for?

	Read and send emails		Community Forums/Discussion groups
	Banking / Financial services		Online dating
	Research / Self education		Online shopping
	General web surfing		Download music, videos, or software
	Playing games online		Making travel arrangements
	Read or watch the news		Online directories
	Sports / Entertainment information		Web development/Have my own website
	Instant messaging		Adult related content
	Video chat with friends and family		Streaming audio/video
	Networking Sites (eg. Myspace, Facebook, LinkedIn)		Phone calls over the internet

5. How do you rate TPG’s customer service?

	Excellent
	Very good
	Good
	Fair
	Poor

6. How do you rate the quality of your TPG internet connection?

	Excellent
	Very good
	Good
	Fair
	Poor

7. What kind of mobile plan are you on currently?

	Pre-paid (You purchase credits to make calls in advance)
	Post-paid (You receive a bill)

8. On average, how much do you spend on your mobile phone bill per month?

	$0 - $10		$100 - $150
	$11 - $25		$150 - $200
	$25 - $50		$200 - $300
	$51 - $75		Over $300
	$75 - $100

9. What is most important to you when choosing a mobile plan?

	Getting a free phone
	Amount of calls included per month
	Plan bonus options eg. freetime, free calls to other people on the same network

10. Do you currently bundle your home phone and mobile?

	Yes
	No

11. Which Mobile Network are you currently on?

12. In the next 6 months how likely are you to switch mobile service plan or sign up for new plan?

	Very likely
	Somewhat likely
	May or May not
	Somewhat unlikely
	Very unlikely

13. What improvements or features would you like to see from TPG in the future?

Feedback

We hope you enjoyed this edition of Incyber. We are constantly striving to improve the service for our customers and would like any feedback you may have about newsletter or about any other areas of TPG. If you have any comments or suggestions, including news about upcoming events, we would love to hear from you, so please email us at tpgincyber@tpg.com.au

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