TPG’s Preselection service allows you to nominate a preferred Long Distance carrier (such as TPG) to provide access to National, International and calls to Mobiles from your fixed telephone line. By preselecting your line to TPG, you will enjoy super cheap rates for calls to mobiles and calls to national and international destinations.
You don’t need to dial prefix when making calls as Preselection automatically enables you make phone calls using your preferred Long Distance Carrier.
TPG Preselection FAQ'S
What is Preselection?
What advantages will I receive with TPG Preselection?
If you preselect to TPG, you can save on your phone bill with TPG’s super cheap rates for calls to mobiles and calls to national and international destinations. You don’t need to dial prefix when making calls.
How does Preselection work?
If you choose to Preselect to TPG as your Long Distance carrier, TPG will transparently transfer your long distance and calls to mobiles to TPG. These calls will be automatically routed through TPG’s own voice network so you can use TPG for long distance and calls to mobiles. You will still be billed by your current landline service for line rental, local calls and all other value added services.
What type of calls can I make with TPG’s Preselection?
- National Long Distance
- International Long Distance (IDD)
- Calls to Mobile
- International Long Distance (IDD)
- Calls to Mobile
Who can get TPG Preselection?
TPG Preselection is available to approved fixed line home phone customers subject to contractual commitments with your current provider and further line checks. Please note TPG Preselection is not available to the phone number that’s associated with TPG ADSL2+ with Home Phone service and any VoIP with DID service.
Do I need to dial a prefix when making calls?
No. These calls will be automatically placed through TPG’s own voice network. There is no need to dial a prefix for calls to Mobiles or calls to National & International destinations. You do not need to change your settings on your phone handset in order to access this service.
To dial international:
Dial 0011 + Country Code + Destination Number
To dial national:
Dial Area Code + Destination Number
To dial a mobile:
Dial Mobile Number
To dial international:
Dial 0011 + Country Code + Destination Number
To dial national:
Dial Area Code + Destination Number
To dial a mobile:
Dial Mobile Number
Can I use override codes if I have preselected to TPG?
Yes. However we provide the low cost long distance rates.
An override code is a four digit number you need to dial first. This code enables you to take advantage of special offers by other providers, on a call-by-call basis. These override codes usually start with 14. If you decide to use a specific service provider, you can use the override code to for that phone call only. You will be billed by the provider whose override code you dialed.
An override code is a four digit number you need to dial first. This code enables you to take advantage of special offers by other providers, on a call-by-call basis. These override codes usually start with 14. If you decide to use a specific service provider, you can use the override code to for that phone call only. You will be billed by the provider whose override code you dialed.
How long does it take to activate Preselection?
The service usually takes up to 5 working days to activate once your order has been accepted and confirmed by TPG.
Do I need to contact my current provider if I want to preselect to TPG?
No. You do not need to contact your current provider. TPG will organise the transfer. Long distance calls will be preselected to the TPG network once TPG has received and accepted your order.
Is there any disruption to my home phone line during the preselection process?
No. The preselection process is completely automated and seamless. There is no noticeable downtime during the transfer.
How do I know if I am preselected to TPG?
Dial 12711 to be informed whether your long distance provider is TPG.
How will I be billed for using TPG Preselection?
TPG will charge you for calls to Mobiles or National & International destinations only. You will continue to be charged by your current service provider for; your line rental, local calls and all other value added services.
At the time of registration, we debit $20 that is kept as a Security Deposit and used to pay for all preselection call charges (national, international and calls to mobile). Once your deposit goes below $5, we will debit a sufficient amount from your bank account/credit card to top it back again to $20. If your usage is high, this can occur more than once per month and more than $20 might need to be debited. You authorise to make such debits to your account/credit card. Your service will become inactive if our attempts to debit credit card/bank account to top up your deposit are unsuccessful. Any unused Security Deposit will be refunded back to you once you cancel the service.
At the time of registration, we debit $20 that is kept as a Security Deposit and used to pay for all preselection call charges (national, international and calls to mobile). Once your deposit goes below $5, we will debit a sufficient amount from your bank account/credit card to top it back again to $20. If your usage is high, this can occur more than once per month and more than $20 might need to be debited. You authorise to make such debits to your account/credit card. Your service will become inactive if our attempts to debit credit card/bank account to top up your deposit are unsuccessful. Any unused Security Deposit will be refunded back to you once you cancel the service.
If I am preselected to TPG, can I cancel the service and preselect to another company?
Yes. If you would like to use another phone service provider you need to contact the new service provider. They will arrange the transfer and will be responsible for switching your long distance service across to them.
Is there any termination charge if I cancel preselection with TPG?
No. There is no lock-in contract with TPG’s Preselection service.
How is the voice quality?
TPG owns and operates one of the largest voice networks in Australia. This insures you receive superior voice quality and the best service possible. TPG has end-to-end control of voice quality nationally and manages its international routes to ensure we provide reliable and quality calls.
Can I view my call usage online?
Yes. You can view your outgoing national, international and calls to mobile usage online by logging on to the TPG website (www.tpg.com.au) and clicking on the 'Your Account' section.
Will I receive paper bill?
No. You can view the current and previous bills online by logging into the 'Your Account' section on the secure TPG website (www.tpg.com.au).
How do I report problems with the service?
To provide feedback or to report a fault in the service, either send an email to our Customer Service Department customer_service@tpg.com.au or call 13 14 23 with the following details available:
- Name:
- Number dialled:
- Number dialled from:
- Type of telephone: Fixed telephone / Cordless telephone:
- Approximate time of call:
- Problem: (Eg Number busy, drop-outs, static, echo, problems with volume etc.)