Broadband Off-Net/ADSL2+ Additional Pricing

Moving Home Fees

TPG Recommended   (Bundle Broadband & Home Phone with TPG and Save)

¹ Moving Home to Unlimited ADSL2+ with Home Phone & Super Chat Bundle does not include a free Wi-Fi Modem Router.

Other Moving Home Fees   (Broadband with TPG, line rental with another provider)

To change your ADSL location please use the change of location form under the Your Account section. If you are changing location where you would like to have Naked ADSL2+ or ADSL2+ with TPG Home Phone installed, please email ADSL Admin adsl_admin@tpg.com.au or call Customer Service on 13 14 23.

Moving Home includes:

1. Change of service address (even if the service telephone number does not change)
2. Change of telephone number (even if the service address does not change)

Moving Home special case:

If you are applying to relocate your current Internet service to a new location where your current service is not available, you have 3 options:

1. Choose any of the available services (Broadband Off Net, ADSL2+, Naked ADSL2+ or ADSL2+ with TPG Home Phone). Applicable fees and contract term will apply as above.
2. Cancel your current Internet service (paying out the remainder of your Minimum Contract Term up to $350 (see above for calculation)
3. During the Minimum Contract Term if TPG determines that we cannot provide any Internet service (Broadband Off-Net, ADSL2+, Naked ADSL2+ or ADSL2+ with TPG Home Phone) at the new address/telephone number, your service will be cancelled and remaining portion of the Minimum Contract Term will be charged up to a maximum of $60.

TPG Internet cannot guarantee the availability of Broadband Off-Net, ADSL2+, Naked ADSL2+ or ADSL2+ with TPG Home Phone at any location; however TPG can test for availability on active phone numbers upon a customer's request.

Change of Plan Fees

To change your ADSL plan please use the change of plan form under the Your Account section.

Broadband Off-Net/ADSL2+ upgrade: a change to a plan with a higher or equal monthly access charge

Broadband Off-Net/ADSL2+ downgrade: a change to a plan with a lower monthly access charge

^* ADSL2+ plan change as a Downgrade, outside of contract, free of charge is limited to one every 6 months.
Any subsequent change as a Downgrade within 6 months will incur a fee of $90.

Contract restart: a new Minimum Contract Term (as defined for each Broadband Off-Net/ADSL2+ plan) that replaces any previous Minimum Contract Term.

Change of Plan special case 1:
If you are changing plan in conjunction with a relocation or reconnection of your Broadband Off-Net/ADSL2+ service, a contract restart will apply as well as the applicable charges (see Relocation and Reconnection).

Broadband Off-Net/ADSL2+ Reconnection

Reconnection of a service will continue your current contract status. If you are out of contract, you will remain on a month-to-month term.

The reconnection fee is levied by Telstra as their cost to reinstate your line to their standard telephone network and payable once your TPG ADSL/ADSL2+ service is disconnected.

To request for a reconnection, please send a fax to 02 98500813 or an email to adsl_admin@tpg.com.au.

Broadband Off-Net/ADSL2+ Cancellation

Incorrect Call out fee for TPG Onsite technicians