Important: Above Home Phone Line Rental Monthly & Setup pricing is discounted based on new customers agreeing to waive the Customer Service Guarantee (CSG). Any customer who does not agree to waive the CSG will be charged an additional $15 per month for TPG Home Phone Line Rental and a setup fee of $500. For more information please contact TPG sales on 13 14 23.
Minimum total cost for ADSL2+ with Home Phone Bundle plans
over contract term calculated as:
(contract term x $(
ADSL2+ with Home Phone Bundle Monthly Charge
)
+ setup + $20
Home Phone Prepayment Outside Included Value
)
. Early termination fees apply.
Equipment
Wired Modem – $69.95
Wi–Fi Modem – $99.95
A $10 delivery fee applies if equipments are not collected from TPG's Head Office. All equipments will be delivered in one package.
#ADSL2+ Speeds:
Optimal ADSL2+ speeds require compatible ADSL2+ modem and filters.
More than 50% of TPG's ADSL2+ customers obtain connection speeds exceeding 10Mbps.
Actual speeds will vary due to many factors including distance from the local telephone exchange,
the quality of the customer's copper phone line, cabling and equipment.
Big Talk:
Big Talk is an optional add-on feature available on a month-to-month contract independent to your ADSL2+ with Home Phone Bundle. Unlimited Local Calls includes 13/1300 numbers. Calls to Australian Mobiles and Directory Services are not included. Charges for calls made that are not included in Big Talk will be deducted from your Home Phone Prepayment Outside Included Value. Calls to 19/1900 numbers are not supported.
^^100 International Minutes per month
100 International Minutes per month Included in Big Talk can be used to call International
Landline & Mobile destinations (calls to satellite phones are excluded) listed on
our
International Call Rates page.
Standard per minute rates listed on our
International Call Rates page apply after the first 100 minutes of International Calls and for
calls to satellite phones. Unused included minutes for international calls expire
at the end of each month.
Disabling Big Talk:
Big Talk is an optional add-on feature available on a month-to-month contract. If you wish to disable Big Talk on your next monthly billing cycle, your request must be submitted before your billing cycle renewal (7 days before the end of your current monthly billing cycle). If you request to disable Big Talk less than 7 days before the end of your current monthly billing cycle, Big Talk will only be disabled on the monthly billing cycle after your next one.
Monthly Usage Quota and Speed Shaping
Uploads not counted on all ADSL2+ with TPG Home Phone plans.
1GB (Gigabyte) = 1000 MB (Megabyte). Unused usage quota forfeited each month.
1Consists of peak (9am-1am) and off peak (1am-9am) monthly usage quota. Speed will be shaped to 1Mbps/1Mbps for the period in which the monthly usage quota
has been exceeded (peak and/or off peak). Uploads not counted.
2Consists of peak (9am-1am) and off peak (1am-9am) monthly usage quota. Speed will be shaped to 256K/256K for the period in which the monthly usage quota
has been exceeded (peak and/or off peak). Uploads not counted.
*Monthly Usage Quota
TPG may, on giving you 7 days notice by email,
adjust the start/finish (but not the length) of peak/off peak times.
There are four order types to get ADSL2+ with TPG Home Phone:
- Active phone line - Keep your existing phone number.
We now support number porting if you remain at your current location. You can transfer your phone number from your current home phone provider (Telstra, Optus, AAPT, Primus and others) to TPG+.
- Active phone line - Get a new number from TPG.
- Inactive phone line - New TPG service connection and get a number from TPG. This involves a site visit.
- Transfer of Service - If you have Naked DSL with another provider and you wish to transfer to ADSL2+ with TPG Home Phone. TPG will provide you with a new phone number.
Please read the
following section to learn more about
lead-in,
installation appointment,
jumpering and
multiple wall sockets for some Optus customers.
+ We may not be able to port your number in all circumstances, this includes failure to provide account details, or contractual obligations with your existing provider. For more information visit our ADSL2+ with TPG Home Phone FAQ section.
Special Note:
-
TPG Home Phone Line Rental can be ordered as a bundle with ADSL2+ by new customers.
If you are an existing TPG ADSL2+ customer and interested in the ADSL2+ with Home Phone service,
please call Customer Service on 13 14 23 where a friendly customer representative will assist your enquiry.
- TPG Home Phone supports fax to national numbers in the Telstra, Optus, AAPT and Primus PSTN network. Fax to international numbers is not reliable and VoIP based fax is not supported.
- TPG Home Phone does not support EFTPOS, Back to Base alarms, Foxtel program purchase via your landline, analogue modems, calls to 19/1900, 0500 numbers and Universal International Freephone Numbers (UIFN).
- Once an ADSL2+
with TPG Home Phone plan is purchased:
- Change of plan option is restricted to ADSL2+ with TPG Home Phone bundles only.
- You cannot cancel either component (ADSL2+ or Home Phone). Cancellation will cease both services.
- No min call spend is required.
Broadband Features
- Super fast ADSL2+ speeds#.
- Large
monthly usage quota with bonus off-peak usage quota.
- Free TPG IPTV Trial^ channels allowing you to watch quality TV channels on your PC.
- Free 20 email addresses and
30MB web space.
- Uploads not
counted.
Home Phone Features
- Great quality Audio.
- Choose to port your existing number or have TPG supply a new number.
- Cheap Local, National and International Calls. Click here to view call rates.
- Get enhanced features such as Call Barring, Number Display, Call Line Identification and Call Waiting at no extra charge.
Important Things you need to know
Availability:
ADSL2+ with TPG Home Phone plans are only available at selected TPG ADSL2+ exchange areas to new customers.
~ Limited coverage availability at selected ADSL2+ with Home Phone enabled exchange areas.
TPG Home Phone Number:
At registration time, you can choose to port your existing number to TPG or have TPG supply a Direct Inward Dial Number (DID) for use with the TPG Home Phone service.
This number will be allocated to you based on the address which you provide us at the time of registration.
TPG will make use of your number as a reference point to charge for local calls. TPG will use its best endeavours to supply the
Integrated Public Number Database (IPND) with your address details for the purpose of emergency services (000) calling.
Home Phone Prepayment Outside Included Value:All TPG services are prepaid. You must pay the monthly recurring charges in advance. In addition, you must make a prepayment for usage that is not within the included value (if any) for the plan that you have acquired. Your initial prepayment will be $20. After registration, you may nominate how much you wish to prepay but the minimum prepayment is $20. The prepayment will be debited from your nominated bank account or credit card. By acquiring and continuing to use the service, you agree to an automatic top up of your prepayment. The top up will occur when the amount of prepayment falls to below $10. When that happens, TPG will debit a sufficient amount from your bank account/credit card to restore your nominated prepayment amount. If your usage is high, this can occur more than once per month. You authorise TPG to make such debits to your account/credit card. If you do not exceed the Included Value and do not incur any charges that are excluded from your plan, there will be no automatic top-ups. We will send you messages about your usage and the debits during the month. Your service will become inactive if our attempts to debit credit card/bank account to top up your prepayment are unsuccessful. If you do not use the prepayment, it will be forfeited to us when you cancel the service.
Mobile Prepayment Outside Included Value:All TPG services are prepaid. You must pay the monthly recurring charges in advance. In addition, you must make a prepayment for usage that is not within the included value (if any) for the plan that you have acquired. Your initial prepayment will be $20. After registration, you may nominate how much you wish to prepay but the minimum prepayment is $20. The prepayment will be debited from your nominated bank account or credit card. By acquiring and continuing to use the service, you agree to an automatic top up of your prepayment. The top up will occur when the amount of prepayment falls to below $10. When that happens, TPG will debit a sufficient amount from your bank account/credit card to restore your nominated prepayment amount. If your usage is high, this can occur more than once per month. You authorise TPG to make such debits to your account/credit card. If you do not exceed the Included Value and do not incur any charges that are excluded from your plan, there will be no automatic top-ups. We will send you messages about your usage and the debits during the month. Your service will become inactive if our attempts to debit credit card/bank account to top up your prepayment are unsuccessful. If you do not use the prepayment, it will be forfeited to us when you cancel the service.
Payment:
Monthly access charges are billed monthly in advance.
Payment options are Direct Debit or Credit Card.
IP Address:
All ADSL2+ with TPG Home Phone plans come with Static IP address.
^Free IPTV:
Free TPG IPTV Trial requires a minimum speed of 3.5Mbps. Number of free channels available for viewing is subject to exchange capabilities. Free TPG IPTV Trial
does not include subscription based channels. To register please visit
www.tpg.com.au/iptv once your ADSL2+ connection is active.
ADSL2+ with TPG Home Phone
- TPG offers ADSL2+ with Home
Phone service to customers who currently have:
- - An active
phone line - Customer must be able to make AND receive phone calls, or
- - An inactive phone line - A
phone line has been connected to your house (i.e. you have phone sockets), but no current phone service uses those sockets to make or receive calls.
- - An active Naked DSL service
with another provider - Transfer your existing Naked DSL service to ADSL2+ with TPG Home Phone.
- Provision of ADSL2+ with TPG
Home phone is subject to Service Qualification Check upon registration.
- Your ADSL2+ with TPG Home
phone application takes approximately 10 working days however in some cases can take up to 20 working days.
- Please read the following section to learn more about lead-in, installation appointment, jumpering and multiple wall sockets for some Optus customers.
Super Chat:
Super Chat is only available for new customers when selecting Unlimited ADSL2+ with Home Phone Bundle plan. Unlimited Local Calls includes 13/1300 numbers. Calls to Australian Mobiles and Directory Services are not included. Charges for calls made that are not included in Super Chat will be deducted from your Home Phone Prepayment Outside Included Value. Calls to 19/1900 numbers are not supported.
^^100 International Minutes per month
included in Super Chat can be used to call International Landline & Mobile destinations
(calls to satellite phones are excluded) listed on our
International Call Rates page.
Standard per minute rates listed on our
International Call Rates page
apply after the first 100 minutes of International Calls and for calls to satellite phones.
Unused included minutes for international calls expire at the end of each month.
Cancellation:
Super Chat comes in a bundle with three components (Unlimited ADSL2+, Home Phone & Super Chat)
in a 24 month contract. Cancelling Super Chat will revert you to Unlimited ADSL2+ with Home Phone Bundle plan. You will incur
a Super Chat cancellation fee of $10 multiplied by the number of months remaining in your 24 month contract.
Change of Plan:
If you are still in contract and you wish to change to another TPG Broadband plan
(ADSL2+ with Home Phone, Standalone ADSL2+, Naked ADSL2+ or Broadband Off-Net) where Super Chat is not offered, you
will be charged the applicable
downgrade/change of plan fee and a Super Chat cancellation fee of $10 multiplied by
the number of months remaining in your contract. For example if you have 6 months remaining in your contract and you
wish to downgrade your plan to ADSL2+ with Home Phone 100GB, you will be charged the standard downgrade fee of $59 plus
a Super Chat cancellation fee of $60 (6 months x $10). After we have processed your payment, your Super Chat will be
cancelled and you will be moved to your new plan.
Relocation:
If you are still in contract and you are relocating to a location where we are unable to provide you
Unlimited ADSL2+ with Home Phone & Super Chat Bundle, your Super Chat will be cancelled and you will be charged with the
standard relocation fee and a Super Chat cancellation fee of $10 multiplied by the number of months remaining in your contract. For example
if you have 6 months remaining in your contract and you are relocating to a location where we are only able to provide you with a
Standalone ADSL2+ service, you will be charged the standard relocation fee of $129.99, plus a Super Chat cancellation fee of $60
(6 months x $10). After we have processed your payment, your Super Chat will be cancelled and your relocation will be processed.
Wi-Fi Modem Router Included:
A 4 Port Wi-Fi Modem Router is included in Unlimited ADSL2+ with Home Phone &
Super Chat Bundle. $10 Delivery fee applies if equipment is not collected from TPG's Head Office.
Unlimited Bundle:
Unlimited Bundle is only available for new customers when selecting Unlimited ADSL2+ with Home Phone Bundle plan. The Unlimited Bundle gives you the right to make unlimited calls to the nominated destinations for the fixed monthly charge. Unlimited Local Calls includes 13/1300 numbers. Calls to Directory Services and satellite phones are not included. Charges for calls made that are not included in Unlimited Bundle will be deducted from your Home Phone Prepayment Outside Included Value. Calls to 19/1900 numbers are not supported. The service is for residential consumers and may not be used for commercial purposes.
Unlimited Calls to Specific International Destinations:
Unlimited Bundle includes Unlimited International Calls to Landline & Mobile numbers in Canada, China, France, Germany, Hong Kong, India, Malaysia, Singapore, Taiwan, United Kingdom, and the United States of America. Standard per minute rates listed on our
International Call Rates page apply for International Calls to other countries and for calls to satellite phones.
Cancellation:
Unlimited Bundle comes in a bundle with three components (Unlimited ADSL2+, Home Phone & Unlimited Bundle) in a 24 month contract. Cancelling Unlimited Bundle will revert you to Unlimited ADSL2+ with Home Phone Bundle plan. You will incur an Unlimited Bundle cancellation fee of $20 multiplied by the number of months remaining in your 24 month contract.
Change of Plan:
If you are still in contract and you wish to change to another TPG Broadband plan (ADSL2+ with Home Phone, Standalone ADSL2+, Naked ADSL2+ or Broadband Off-Net) where Unlimited Bundle is not offered, you will be charged the applicable downgrade/change of plan fee and an Unlimited Bundle cancellation fee of $20 multiplied by the number of months remaining in your contract. For example if you have 6 months remaining in your contract and you wish to downgrade your plan to ADSL2+ with Home Phone 100GB, you will be charged the standard downgrade fee of $59 plus an Unlimited Bundle cancellation fee of $120 (6 months x $20). After we have processed your payment, your Unlimited Bundle will be cancelled and you will be moved to your new plan.
Relocation:
If you are still in contract and you are relocating to a location where we are unable to provide you Unlimited ADSL2+ with Home Phone & Unlimited Bundle, your Unlimited Bundle will be cancelled and you will be charged with the standard relocation fee and an Unlimited Bundle cancellation fee of $20 multiplied by the number of months remaining in your contract. For example if you have 6 months remaining in your contract and you are relocating to a location where we are only able to provide you with a Standalone ADSL2+ service, you will be charged the standard relocation fee of $129.99, plus an Unlimited Bundle cancellation fee of $120 (6 months x $20). After we have processed your payment, your Unlimited Bundle will be cancelled and your relocation will be processed.
Wi-Fi Modem Router Included:
A 4 Port Wi-Fi Modem Router is included in Unlimited ADSL2+ with Home Phone & Unlimited Bundle. $10 Delivery fee applies if equipment is not collected from TPG's Head Office.
Quick Links:
ADSL2+ with TPG Home Phone FAQ's |
ADSL2+ with TPG Home Phone Additional Pricing |
ADSL2+ Rollout Progress
ADSL2+ Network Coverage |
Home Phone Call Rates |
TPG IPTV |
Data Usage Guide
Equipment:
Click
here to view available ADSL equipment.
UNLIMITED Local Calls - Incl 13/1300 Numbers
