Service Status

Wyndham Vale (VIC) Customers

Service Affected:
NBN
Outage Started:
Thursday 20 December 2018,  6:00 AM AEDST
Estimated Restoration:
Thursday 20 December 2018, 6:00 PM AEDST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Armadale (VIC) customers

Service Affected:
NBN
Outage Started:
Thursday 20 December 2018,  2:00 AM AEDST
Estimated Restoration:
Thursday 20 December 2018, 9:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


QLD Customers

Service Affected:
NBN
Outage Started:
Thursday 20 December 2018,  12:00 AM AEDST
Estimated Restoration:
Thursday 20 December 2018, 7:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Multiple Locations (Listed States)

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  11:00 PM AEDST
Estimated Restoration:
Thursday 20 December 2018, 3:00 AM AEDST (4hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers in the areas of NSW, VIC, QLD, SA, WA, and TAS may experience connection difficulties. TPG apologises for any inconvenience.


Carramar (NSW) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  11:00 PM AEDST
Estimated Restoration:
Thursday 20 December 2018, 6:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Springvale (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  11:00 PM AEDST
Estimated Restoration:
Thursday 20 December 2018, 6:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


NSW Customers (Listed Areas)

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  11:00 PM AEDST
Estimated Restoration:
Thursday 20 December 2018, 6:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


NSW Customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  11:00 PM AEDST
Estimated Restoration:
Thursday 20 December 2018, 6:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Urban (NSW) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  11:00 PM AEDST
Estimated Restoration:
Thursday 20 December 2018, 6:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Gosford (NSW) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  11:00 PM AEDST
Estimated Restoration:
Thursday 20 December 2018, 6:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Moresby Range (WA) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  10:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 10:00 PM AEDST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Craigie (WA) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  10:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 6:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Wilson (WA) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  9:30 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 8:30 PM AEDST (11hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Cannington (WA) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  9:30 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 8:30 PM AEDST (11hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Tinana South (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  9:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 6:00 PM AEDST (9hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Eight Mile Plains (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  8:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Shalvey (NSW) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  8:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 3:00 PM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Sharon (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  8:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 6:00 PM AEDST (10hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Eight Mile Plains (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  8:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Camp Hill (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  8:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience


NSW customers (Listed Area)

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  7:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 7:00 PM AEDST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers in the areas of Gulgong, Gloucester South, Leitchville, and Uralla may experience connection difficulties. TPG apologises for any inconvenience.


Kowrowa (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  7:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 7:00 PM AEDST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Nunawading (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  7:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Sandringham (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  7:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Brooloo (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  7:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 8:00 PM AEDST (13hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Bateman (WA) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  2:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 9:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Wattleup (WA) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  2:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 9:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Armadale (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  2:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 9:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Eight Mile (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  12:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 7:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Slacks Creek (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  12:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 7:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Slacks Creek (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  12:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 7:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Urban (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  12:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 7:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Southport (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 December 2018,  12:00 AM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 7:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Multiple Locations (Listed States)

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  11:30 PM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 6:00 AM AEDST (6hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers in the states of VIC, SA, and TAS may experience connection difficulties. TPG apologises for any inconvenience.


Dunlop (ACT) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  11:30 PM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 6:30 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Gawler East (SA) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  11:30 PM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 6:30 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Gawler East (SA) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  11:30 PM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 6:30 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience


Mount Sheridan (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  11:00 PM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 6:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Noraville (NSW)

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  11:00 PM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 3:00 PM AEDST (16hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Rockdale (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  11:00 PM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 6:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


VIC Customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  11:00 PM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 6:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


NSW Customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  11:00 PM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 6:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


North Balwyn (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  11:00 PM AEDST
Estimated Restoration:
Wednesday 19 December 2018, 6:00 AM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Moresby Range (WA) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  10:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 10:00 PM AEDST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Craigie (WA) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  10:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 6:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Cumberland Park (SA) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  8:30 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 3:30 PM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Chapel Hill (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  8:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Rochester (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  8:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 5:00 PM AEDST (9hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Eight Mile Plains (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  8:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Gloucester South (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  7:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 7:00 PM AEDST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Gulgong (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  7:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 7:00 PM AEDST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Spring Grove (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  7:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 7:00 PM AEDST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Duri (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  7:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 7:00 PM AEDST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Leitchville (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  7:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 7:00 PM AEDST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Malua Bay (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  7:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 7:00 PM AEDST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Kowrowa (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  7:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 7:00 PM AEDST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Brunswick West (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  7:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience


Zilzie (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  7:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 6:00 PM AEDST (11hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Prairiewood (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  7:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience caused.


Jordanville (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  7:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Mascot ( NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 18 December 2018,  7:00 AM AEDST
Estimated Restoration:
Tuesday 18 December 2018, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Key Legend

Critical
Major
Intermittent
Scheduled/Planned Maintenance