Service Status

Lakemba (NSW) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  10:51 AM AEST
Outage Ended:
Thursday 20 September 2018,  12:31 PM AEST
Severity:
Source:
Third Party Carrier
Due to an unplanned 3rd party network outage, some customers in Lakemba may experience Phone and Internet connection difficulties. TPG apologises for any inconvenience.


North Dandalup (WA) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  9:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 9:00 PM AEST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Bibra Lake (WA) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  9:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 5:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


MIRRABOOKA (WA) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  9:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 5:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Harcourt North (VIC) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  8:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 8:00 PM AEST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


SA Customers (Listed Areas)

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  8:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 6:00 PM AEST (10hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers in the areas of Second Valley, and Silverton may experience connection difficulties. TPG apologises for any inconvenience.


Salisbury (SA) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:30 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:30 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Novar Gardens (SA) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:30 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:30 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Pymble (NSW) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Glen Waverley (VIC) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Macquarie Fields (NSW) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Elphinstone (VIC) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 7:00 PM AEST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Elphinstone (VIC) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 7:00 PM AEST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Mandurang South (VIC) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 7:00 PM AEST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Maclean (NSW) Customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 7:00 PM AEST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Natone (TAS) Customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 7:00 PM AEST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Doncaster East (VIC) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Sheffield (TAS) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 7:00 PM AEST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Sheffield (TAS) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 7:00 PM AEST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Mount Gravatt East (QLD) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Rochedale South (QLD) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Eight Mile Plains (QLD) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Newtown (NSW) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Bondi (NSW) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Northcote (VIC) Customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Bondi (NSW) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Box Hill (VIC) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Ferny Hills (QLD) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 2:00 PM AEST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Box Hill (VIC) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Inala (QLD) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Bondi (NSW) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Dandenong (VIC) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Box Hill (VIC) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Oakleigh (VIC) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  7:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Ferny Hills (QLD) customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  5:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 7:00 AM AEST (2hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


WA customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  4:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 8:00 AM AEST (4hours )
Severity:
Source:
TPG
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


ACT Customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  2:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 6:00 AM AEST (4hours )
Severity:
Source:
TPG
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


QLD Customers

Service Affected:
NBN
Outage Started:
Thursday 20 September 2018,  2:00 AM AEST
Estimated Restoration:
Thursday 20 September 2018, 6:00 AM AEST (4hours )
Severity:
Source:
TPG
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Sutherland (NSW) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 September 2018,  11:59 PM AEST
Estimated Restoration:
Thursday 20 September 2018, 6:00 AM AEST (6hours 1min )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers in the areas of may experience connection difficulties. TPG apologises for any inconvenience.


Belmont (NSW) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 September 2018,  11:00 PM AEST
Estimated Restoration:
Thursday 20 September 2018, 6:00 AM AEST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Glen Russell North (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 September 2018,  11:00 PM AEST
Estimated Restoration:
Thursday 20 September 2018, 6:00 AM AEST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Ruby (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 September 2018,  11:00 PM AEST
Estimated Restoration:
Thursday 20 September 2018, 6:00 AM AEST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Herringback (TAS) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 September 2018,  11:00 PM AEST
Estimated Restoration:
Thursday 20 September 2018, 6:00 AM AEST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Cygnet (TAS) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 September 2018,  11:00 PM AEST
Estimated Restoration:
Thursday 20 September 2018, 6:00 AM AEST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


VIC Customers

Service Affected:
NBN
Outage Started:
Wednesday 19 September 2018,  11:00 PM AEST
Estimated Restoration:
Thursday 20 September 2018, 5:30 AM AEST (6hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


New Norfolk (TAS) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 September 2018,  11:00 PM AEST
Estimated Restoration:
Thursday 20 September 2018, 6:00 AM AEST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Oakleigh (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 September 2018,  11:00 PM AEST
Estimated Restoration:
Thursday 20 September 2018, 6:00 AM AEST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Glenmore Ridge (NSW) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 September 2018,  11:00 PM AEST
Estimated Restoration:
Thursday 20 September 2018, 6:00 AM AEST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Ferny Hills (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 September 2018,  11:00 PM AEST
Estimated Restoration:
Thursday 20 September 2018, 6:00 AM AEST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Melbourne (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 19 September 2018,  11:00 PM AEST
Estimated Restoration:
Thursday 20 September 2018, 6:00 AM AEST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Key Legend

Critical
Major
Intermittent
Scheduled/Planned Maintenance