| Change of Plan (Downgrade) to ADSL2+ with Home Phone bundle plan (e.g. ADSL2+ 100GB with Home Phone) |
$59 once off downgrade fee and your current contract term continues. |
$0 |
Mobile and Mobile Broadband services revert to standard Business Mobility Medium Plan price $14.99 (when you have TPG DSL Broadband) and Mobile Broadband Go 1GB Plan price $9.99 per month. |
Deposits remain with each active service |
Change of Plan to another TPG Broadband Service (e.g. Change of plan to Standalone ADSL2+, Naked ADSL2+)
Disconnection of ADSL2+ with Landline Rental required |
Contract payout fee up to $350^ applies
+
Connection fee for the new service & new contract term applies as per the new plan
|
No early termination fee. Connection fee and new contract term applies as per the new broadband service. |
Mobile and Mobile Broadband services revert to standard Business Mobility Medium Plan price $14.99 (when you have TPG DSL Broadband) and Mobile Broadband Go 1GB Plan price $9.99 per month. |
Deposits remain with each active service |
| Change of Plan to another TPG Mobile or Mobile Broadband service
|
No early termination fee and your current contract term continues. |
No early termination fee |
If you change the Business Mobility Medium plans included in the Super SoHo Bundle to another Mobile plan, then you will no longer be eligible for the discounted Mobile price of $10 for each service. Your Business Mobility Medium plan charge reverts to standard price of $17.99 per month ($14.99 when you have TPG DSL broadband) and Mobile Broadband Go 1GB plan reverts to standard price of $9.99 per month.
The remaining components of the SoHo Bundle stay the same: $69.99 (ADSL2+ with Landline) + $10 for each Business Mobility Medium Mobile plan + $10 Mobile Broadband Go 1GB.
(e.g. You upgrade 1 of your 5 mobile plans included in the Super SoHo Bundle to a Heavy Business Mobility plan, then you will pay: $29.99 (Heavy Business Mobility plan) + $69.99 (ADSL2+ with Business Landline) + (4 x Discounted $10 Business Mobility Mobile) + ($10 Mobile Broadband Go 1GB) = $149.98 per month |
Deposits remain with each active service |
| Early Termination Charge: ^The early termination charge is 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350. |
| Relocation Scenarios |
Inside 24 month contract |
Outside Contract |
Remaining Services |
Deposit |
| ADSL2+ Unlimited with Landline Rental Service is Available |
$79 relocation fee |
$59 relocation fee |
No Change |
Deposits remain with each active service |
| Exact Service (ADSL2+ Unlimited with Landline Rental) not available but customer takes on alternative broadband service (e.g. Standalone ADSL2+ or ADSL) |
$79 Relocation fee & new contract term applies as per the new plan |
$59 Relocation fee & new contract term applies as per the new plan |
Remaining Mobile and Mobile Broadband services revert to standard Business Mobility Medium plan price $14.99 (when you have TPG DSL Broadband) and Mobile Broadband Go 1GB Plan price $9.99 per month.
You will have the choice to keep or cancel the remaining services (Mobile & Mobile Broadband) |
Deposits remain with each active service |
| ADSL2+ Unlimited with Landline Rental Service is Available but customer decides to cancel ADSL2+ with Landline Rental |
Contract payout fee up to $350^ |
$0 provide 30 days notice |
Mobile and Mobile Broadband services revert to standard Business Mobility Medium Plan price $17.99 ($14.99 when you have TPG DSL Broadband) and Mobile Broadband Go 1GB Plan price $9.99 per month. |
Deposits remain with each active service |
| No Broadband Service Available |
Service will be cancelled and remaining portion of the Minimum Contract Term will be charged up to a maximum of $60. |
$0 |
Remaining Mobile and Mobile Broadband services revert to standard Business Mobility Medium Plan price $17.99 ($14.99 when you have TPG DSL broadband) and Mobile Broadband Go 1GB Plan price $9.99 per month.
You will have the choice to keep or cancel the remaining services (Mobile & Mobile Broadband) |
Deposits remain with each active service
|
| Early Termination Charge: ^The early termination charge is 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350. |
| Cancel All Services |
Contract payout fee up to $350^ |
$0 provide 30 days notice |
All Services Cancelled |
All deposits will be credited to the account 30 days after the termination of each service. |
| Cancel ADSL2+ with Landline Rental |
Contract payout fee up to $350^ |
$0 provide 30 days notice |
Mobile and Mobile Broadband services revert to standard Business Mobility Medium Plan price $17.99 ($14.99 when you have TPG DSL Broadband) and Mobile Broadband Go 1GB Plan price $9.99 per month. |
Deposits remains with each active service. Landline Rental deposit will be credited to the account 30 days after the termination of the service.
|
| Cancel Mobile service |
Mobile service cancelled with no penalty at end of paid up monthly period. Your current contract term continues. |
Mobile service cancelled with no penalty at end of paid up monthly period. |
Discounted Mobile charge of $10 for each service# only applies when ADSL2+ with Landline service is active. If you cancel any Business Mobility Medium plan or the Mobile Broadband Go 1GB plan which are included in the Super SoHo Bundle, your Super SoHo Bundle monthly charge will be reduced by $10 for every Mobile or Mobile Broadband service cancelled.
(e.g. You cancel 1 of the Business Mobility Medium plans, the total monthly price you will be charged: $69.99 (ADSL2+ with Business Landline) + (4 x Discounted $10 Business Mobility Mobile) + ($10 Mobile Broadband Go 1GB) = $119.99 per month
|
Deposit for the cancelled service will be credited to the account 30 days after the termination of the service. |
| Cancel Mobile Broadband service |
Mobile Broadband service cancelled with no penalty at the end of paid up monthly period. Your current contract term continues. |
Mobile Broadband service cancelled with no penalty at end of paid up monthly period. |
If you cancel the Mobile Broadband Go 1GB plan included in the Super SoHo Bundle, your Super SoHo Bundle monthly charge will be reduced by $10. |
Deposit for the cancelled service will be credited to the account 30 days after the termination of the service. |
| Notes: |
| Early Termination Charge : ^The early termination charge is 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350. |
| #When a customer has an ADSL2+ with Landline service they are eligible to have up to 5 Business Mobility Medium Services at the special price of $10 each. Business Mobility Medium plan charge reverts to standard price of $17.99 per month ($14.99 when you have TPG DSL Broadband) and the Mobile Broadband Go 1GB plan reverts to standard price of $9.99 per month if ADSL2+ with Landline is terminated. |
This fee may apply only to customers who registered for a Super SoHo Bundle without an existing active phone line or an active DSL service.
On the day of the Landline Rental scheduled connection, TPG will deliver the service to the network boundary point of customer's premises. This network boundary point is typically either:
If additional cabling is required at the customer's building MDF then the customer can choose to get a private technician to do the work or request a TPG tech. A fee of $59.99 will apply in these circumstances.
Please note the service will be delivered to the first side of the MDF (the A side). Any wiring that is missing to connect to the other side (the B side) & into the building requires a technician.
Change of plan