TPG Support

Frequently Asked Questions:

Broadband Off-Net Installation

  • Is there a way to speed up the activation process?

    We are dependent on our wholesale provider to connect your service, therefore we are subjected to their connection timeframes. We will do our best to process your application as quickly as possible.

  • What information do I get after I submit my application?

    We'll keep you up to date on the progress of your application via email or SMS.

  • How long is the timeframe for internet installation?

    Installation of Standalone ADSL2+ service takes approximately 3-5 working days assuming that we need no further confirmation/information from you.

  • Do I need to be present for the installation?

    You will not need to be present for the installation. TPG will advise you once your service is active.

  • What about any hardware that I've ordered?

    After your order is confirmed, we will dispatch any hardware that you've ordered to your nominated delivery address. Hardware orders generally take between 3-5 working days to arrive, but we try to ensure that the hardware gets to you before or on the date of broadband activation.

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