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Product Information

Call Diverting/Call Forwarding


This page will explain to you the various call diverting/call forwarding features on your TPG Mobile and how to activate/deactivate them.

Please click one of the following links for quick access:



What is Call Diverting?
Call diverting is a feature where incoming calls to your mobile phone can be forwarded automatically to either another phone number or your Voicemail.


What type of incoming calls can I set to Call Diverting?
You can set all or any of the following conditions for call forwarding:
  • –  All incoming calls get forwarded
  • –  Incoming calls get forwarded when your mobile phone is busy
  • –  Incoming calls get forwarded when you are unable to answer your mobile phone
  • –  Incoming calls get forwarded when your mobile phone is switched off or outside of network
        coverage



How to activate Call Diverting?

Call Diverting can be activated online via 'Your Account' on TPG Homepage. Simply follow the steps below.
  • Log into Your Account with your mobile number and password (the password you nominated during registration)

  • Select View All Mobile Service Accounts



  • Click Mobile Service Control Panel under the plan you would like to set up Call Diverting in



  • You will see a table with various features/services conditions of your TPG Mobile. You can find four options for Call Diverting:


    • Unconditional Divert (all calls)
      Enabling Unconditional Divert will redirect ALL incoming calls to your nominated phone number or your voicemail. This feature is disabled by default. To enable unconditional divert, either enter the phone number you wish your incoming calls to be redirected to or choose To Voicemail. Finally, click Submit at the bottom of the control panel to confirm your change.

    • Divert If Busy
      This feature will redirect incoming calls when your mobile phone is busy (e.g. you are talking with someone on your phone). By default, incoming calls in this situation are diverted into your voicemail. You can choose to redirect incoming calls to another number by entering a phone number in the space provided. To disable this feature altogether, select Cancel Diversion. Finally, click Submit at the bottom of the control panel to confirm your change.

    • Divert If No Reply
      This feature will redirect incoming calls when you are unable to answer your mobile phone before it rings out. By default, incoming calls in this situation are diverted into your voicemail. You can choose to redirect incoming calls to another number by entering a phone number in the space provided. To disable this feature altogether, select Cancel Diversion. Finally, click Submit at the bottom of the control panel to confirm your change.

    • Divert If Unreachable
      This feature will redirect incoming calls when you are unreachable such as when you are outside of our network coverage or your mobile phone is switched off. By default, incoming calls in this situation are diverted into your voicemail. You can choose to redirect incoming calls to another number by entering a phone number in the space provided. To disable this feature altogether, select Cancel Diversion. Finally, click Submit at the bottom of the control panel to confirm your change.

  •   You can set one or all of the Call Diverting conditions according to your preference.



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