TPG Support

Network Termination Device

The Network Termination Device (NTD) or NBN Connection Box has 1 data (UNI-D) ports to deliver internet services, including voice over the internet.

Please ensure your Network Termination Device is turned on. If this is done correctly the power light on the Network Termination Device should be lit.

Ports
  • A. Reset button: resets your NBN Connection Box.
  • B. Data (UNI-D) port (yellow): for Ethernet cable connection to your supplied TPG NBN modem router.
  • C. Connector for the coaxial cable that will connect your NBN connection box to your wall outlet or splitter.
  • D. Connector for power cord.

Indicator Lights


  • Link. Ethernet connectivity between your nbnTM connection box and gateway (router).
  • Online. nbnTM network connection.
  • US. Upstream connectivity.
  • DS. Downstream connectivity.
  • Power. AC power.

Indicator lights: start-up sequence

Link Online US DS Power Mode
Off   Off   Off   Off   Off   No power to the nbnTM connection box
Flash   Flash   Flash   Flash   Flash   Power-on self test
Off   Off   Off   Flash   On   Downstream search
Off   Off   Flash   On   On   Downstream found; upstream search
Off   Flash   On   On   On   Downstream and upstream found;
retrieving setup information from nbn
On   On   On   On   On   Ready for service

Indicator lights: normal operation

Link Online US DS Power Mode
On   On   On   On   On   Ready for service
On   Off   Flash   Flash   On   Not connected to the nbnTM network
On   On   Flash   Flash   On   Firmware upgrade
Off   Off   Off   Off   Off   No power to the nbnTM connection box