1. Our commitment to you
We will not change the amount or frequency of drawing arrangements without your prior approval.
TPG Internet will not disclose your details except where necessary to TPG Internet’s financial institution and for the purposes of conducting direct debits with your financial institution.
TPG Internet will give you at least 14 days notice in writing if there are changes to the terms of the drawing arrangements.
TPG Internet will draw from your nominated financial institution account on the business day normally 7 days prior to the expiry of your current account’s subscription period. If the due drawing date is not a business day, TPG Internet will draw on the business day before or after that date.

2. Your commitment to us
It is your responsibility to:
• Ensure your nominated account can accept direct debits.
• Ensure there are sufficient funds available in the nominated account to meet each drawing on the due date.
• Advise us if the nominated account is transferred or closed, or the account details change.
• Arrange an alternative payment method acceptable to TPG Internet if TPG Internet cancels the drawing arrangements.
• Ensure that all account holders on the nominated financial institution account sign the Direct Debit Authorization.
A fee of $50 applies if the financial institution rejects a Direct Debit transaction.
If you choose to cancel your Direct Debit payment, please contact TPG Customer Service in order to arrange Credit Card payment.

3. Your rights
You should contact TPG Internet if you wish to alter the drawing arrangements. This includes:
• stopping an individual drawing
• altering the DD Authorization
• canceling the DD Authorization
Where you consider that a drawing has been initiated incorrectly, you should firstly contact TPG Customer Service on the number appearing above. If you are not satisfied with the response, please write to us. Your letter should be marked “Notice of Complaint” and addressed to: TPG Internet PO Box 1844, Macquarie Centre, NSW 2113.
TPG Internet will respond within 7 days of receiving your letter. TPG Internet has formal procedures for dealing with a complaint.

4. Other information
TPG Internet reserves the right to cancel drawing arrangements if drawings are dishonoured by your financial institution. Your drawing arrangements are also governed by the terms and conditions of your TPG Internet account.