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1.0 Naked ADSL2+ Explained |
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| 1.1 What is Naked ADSL2+? |
| Naked ADSL2+ (also known as ULL) is a type of ADSL2+ broadband Internet connection that doesn't require a landline phone service. This means no more costly monthly line rental , once Naked ADSL2+ is connected, for the landline phone service you hardly ever use. |
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| 1.2 Why don' t I need a phone line for broadband? |
| What you need is the copper line connected between phone exchange to your premise, which you have used to make phone calls and access the Internet. When you sign up to a TPG Naked ADSL2+ plan, TPG will physically transfer your phone line into an ULL line and connects this to TPG's DSLAM. This enables TPG to provide high speed ADSL2+ broadband service via our own network infrastructure without telephony component. |
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| 1.3 What speeds can I get from Naked ADSL2+? |
| TPG's Naked ADSL2+ is delivered to you using ADSL2+ technology with speeds up to 20Mbps - much faster than regular ADSL. Regular ADSL broadband has download speeds between 256kbps and a maximum theoretical speed of 8Mbps. Around 70% of our ADSL2+ customers can achieve speeds between 10Mbps and 20Mbps.Actual speeds achieved will vary due to a number of factors including distance from the local telephone exchange, network configuration and traffic, the quality of the phone line, cabling and equipment. |
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| 1.4 How does Naked ADSL2+ work? |
| Naked ADSL2+ works the same way broadband does, so all you need to do is configure your broadband modem if you are new to ADSL2+. You can plug your modem into the same phone socket on the wall. When you join TPG's Naked ADSL2+ service, your phone line is transferred to TPG's ADSL2+ infrastructure. The cancellation of the phone service on the line will be automatically so there is not need for you to contact Telstra. |
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| 1.5 Can I keep my existing phone number? |
| No. Once Naked ADSL2+ has been installed, the phone line becomes a data only line. You will loose dial tone and the phone number will be disconnected automatically. The phone number will be eventually released back to your phone provider and assigned to another customer. If customers have any contractual obligations with their phone provider, customers must ring them and close the account. |
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| 1.6 Will Naked ADSL2+ affect services running on the phone line? |
Yes. Once your phone line is disconnected to Naked ADSL2+, customers are not able to use any service that requires a dial tone to operate. This includes:
• PSTN Phones
• Fax machines
• Back to Base alarm systems
• EFPOS
• PABX
• Dial security cameras
• 56K Dial up modem
• Digital Pay TV (e.g.Foxtel) will still be ok however services like voting or purchasing box office movies will not work
since these services need a landline phone service. |
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| 1.7 If I don't have landline service, how do I make phone calls? |
Once your phone line is disconnected to Naked ADSL2+, you will not have dial tone on the phone line. You can make phone calls via the following options.
- A mobile phone
- Another landline line
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2.0 Naked ADSL2+ Availability |
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| 2.1 Can I get TPG Naked ADSL2+? |
TPG Naked ADSL2+ service is available in the areas covered by TPG ADSL2+ network. This means you need to reside in an area covered by TPG's ADSL2+ Enabled Exchanges. Click here to check if your phone number is TPG ADSL2+ enabled.
To be eligible for TPG Naked ADSL2+, you need to meet the following requirements:
• You must reside in an area covered by TPG's ADSL2+ Enabled Exchanges
• Your phone line is active
• The exchange you connect to has available capacity
• There is no complex product on the phone line (e.g. fax duet, rotary line, line hunt, PABX or ISDN). See the full list
of Telstra complex products click here.
• The cabling infrastructure between the exchange and your premises is compatible with Naked ADSL2+ service
(incompatible infrastructure inc. RIM, PGS, Sub-Exchange)
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| 2.2 How do I check if my Naked ADSL2+ enabled exchange has available capacity? |
| Ports available on TPG Naked ADSL2+ network are allocated on first come first serve basis. The number of ports available in exchange varies. If an exchange has reached maximum capacity, it will be marked as NO PORTS on the DSLAM Rollout Progress page http://www.tpg.com.au/dslam.
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3.0 Naked ADSL2+ Registration & Installation |
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| 3.1 How do I register for TPG Naked ADSL2+? |
| You can register online at https://cyberstore.tpg.com.au/register/ull/ or call our friendly sales team on 13 14 23. We recommend you to run through the Naked ADSL2+ Service requirement check list before register. |
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| 3.2 How long is the connection lead time for Naked ADSL2+? |
| From the date we send you email confirmation it can take approximately 10 to 20 working days for the connection to occur, depending on customer's location and customer's line. |
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| 3.3 Will TPG notify me of the connection date during the application process? |
| Once we have an estimated connection date, we will send you an email notification specifying the connection date. When your Naked ADSL2+ is connected, another confirmation will be sent via email. Emails from TPG are sent to the contact email address that you have provided at the time of registration. |
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| 3.4 What does "active phone number/line" mean? |
| It means you have a dial tone and an active phone number on the phone line connected to you house/premises you nominate for Naked ADSL2+. |
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| 3.5 Can I get Naked ADSL2+ if my phone line is not active? |
| At this stage, no. To be eligible for TPG Naked ADSL2+, your phone line must be active. TPG may support registrations with inactive phone line in the future. |
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| 3.6 What do I do if the house I move into doesn't have a phone line connected previously? |
| If you can find phone sockets on the wall, mostly likely you should have phone line connected already. If there wasn't a phone line connected previously (no socket on the wall) then you need to apply a phone line first from Telstra before applying for TPG Naked ADSL2+. For further information please call TPG on 13 14 23. |
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| 3.7 Do I need to contact Telstra to cancel my phone line before applying for Naked ADSL2+? |
| No. You need to provide your existing phone number for applying for Naked ADSL2+. Once the phone number has passed a series of compatibility checks, we will take care of the rest. |
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| 3.8 I currently have broadband with another provider. Can I apply for TPG Naked ADSL2+? What is the registration process? |
If you currently have a broadband connection with another provider you can apply for Naked ADSL2+, provided you are eligible. The following is an overview of the Naked ADSL2+ registration process.
1. Registration
Customers can register online, by calling TPG Sales, or return the completed registration form by post or fax.
2. Verification/line check
Further line check will be made once registration is submitted to ensure the nominated line is Naked ADSL2+
TPG will send a confirmation email within 3 working days to notify whether the line check is successful.
Please note passing line check does not 100% guarantee that you can get Naked ADSL2+. There is a small chance if you cancel existing ADSL2+ service that you may not get TPG Naked ADSL2+.
3. If line check is successful, remove complex products within 3 working days (if applicable)
If the line check is successful, you will need to arrange to have these complex services removed and reply back to the confirmation email. Your application will only proceed when we have received your confirmation email.
4. Initial charging
- Setup cost
- Equipment (e.g. modem/router if purchased through TPG)
- Equipment delivery fee (if applicable)
- The first month's subscription fee
Note: Billing period will commence when the service is first activated. Installation will proceed on receipt of payment.
5. Submit service activation request to Telstra (10 to 20 working days)
If you do not have any complex product and/or ADSL2+ connection on the nominated phone line, TPG will proceed your order on the same date after we send you the confirmation email. Once the activation request is submitted to Telstra, TPG will send you another email to you notifying the estimated Naked ADSL2+ connection date.
6. Equipment Configuration and Delivery
Your modem will be couriered directly to you after TPG has configured it.
Delivery to metro areas and major towns will take between 1-2 business days and delivery to rural and remote areas will take between 2-5 business days. |
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| 3.9 I currently have broadband with another provider. How long will I be without broadband for? |
| If you have ADSL/ADSL2+ with another provider, you will only experience a short period of downtime. On the day of the TPG Naked ADSL2+ installation you will experience up to 2 hours of internet downtime. |
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| 3.10 When will I lose my landline (PSTN) phone service? |
| You can make phone calls right up until the time your Naked ADSL2+ transfer occurs . |
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| 3.11 Do I need to be at home on the date that Naked ADSL2+ is connected? |
| No. We will take care of the transfer. |
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| 3.12 Can I use my Naked Line with my dial-up connection? |
| No, similar to Fax a dial up modem requires a dial tone to operate. |
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4.0 Information for Existing TPG Customers |
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| 4.1 I am existing TPG broadband customer; can I transfer to Naked ADSL2+ plan? What is the transfer process? |
| Unfortunately the Naked ADSL2+ service is not available to existing TPG broadband customers at this stage. It will be available soon. More details will follow when we are close to offer Naked ADSL2+ to existing customers. |
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5.0 Changes to the Service and Cancellation |
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| 5.1 If I am moving house, can I relocate my Naked ADSL2+ service? |
| If you with to relocate, you need to apply for a new Naked ADSL2+ connection at your new location. Your new location needs to have an active Telstra phone number/line. Disconnection/ connection fees will apply. Please see http://tpg.com.au/products_services/ull_additionalprices.php |
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| 5.2 Can I change Naked ADSL2+ back to ADSL or ADSL2+? |
| You need to cancel your Naked ADSL2+ service and apply a new connection for ADSL or ADSL2+. Please see http://tpg.com.au/products_services/ull_additionalprices.php. |
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| 5.3 How do I cancel my Naked ADSL2+ service? |
| You may cancel the Naked ADSL2+ service by giving TPG at least 30 days written notice. This takes approximately 1 week. The service has to be paid up to the end of the notice period. Please see http://tpg.com.au/products_services/ull_additionalprices.php. |
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| 5.4 Do I have to pay early termination fee if I cancel my Naked ADSL2+ service before the end of contract term? |
| Yes. A pro-rated contract pay out fee of up to $350 will apply. |
