Important things you need to know
Critical Information Summary (ADSL2+ with Video Surveillance)
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Limited coverage availability at selected ADSL2+ enabled exchange areas. TPG ADSL2+ with Video Surveillance service is only available to new customers as a bundle with TPG Unlimited ADSL2+ plan. This service is not available with TPG Home Phone service.
Optimal ADSL2+ speeds require compatible ADSL2+ modem and filters. More than 50% of TPG's ADSL2+ customers obtain connection speeds exceeding 10Mbps. Actual speeds will vary due to many factors including distance from the local telephone exchange, the quality of the customer's copper phone line, cabling and equipment.
Prerequisites for ADSL2+ with Video Surveillance plan:
1.You need to be located in a selected TPG ADSL2+ enabled exchange area.
2.An active standard telephone service with another provider.
3.A Video Surveillance Camera ($139.99 once off ) from TPG.
4.An ADSL2+ Modem (you can purchase a modem from TPG).
5.Power connectivity for all equipment
Video Surveillance service will only be functional when the ADSL2+ service is active with a minimum upload bandwidth of 256Kbps. A failure of the electrical power supply or the ADSL2+ broadband service will result in no video recordings being made. TPG will endeavour to store all video recording files for 48 hours after which time they will be deleted. If you require the recordings for any purpose, you should ensure that you obtain your own backups of the video recordings as soon as practicable after they were made.
TPG endeavours to make and keep your video recording files in a standard VGA resolution of 640 x 480 pixels. Bandwidth interruption, congestion and dark environment may result in reduced video quality.
To protect your personal data, we use a secured login system to authenticate your details before allowing you to view your recorded events at www.tpg.com.au/video-surveillance/login
. Furthermore, TPG’s firewall and electronic protection mechanisms provide secure access to protect your personal data from unauthorised access.
Early Termination Fee:
TPG ADSL2+ with Video Surveillance is a bundle deal with a minimum contract period of 18 months. Cancellation of the bundle before the expiry of the minimum contract period will incur an early termination charge of 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350.
Monthly access charges are billed monthly in advance. Payment options are Direct Debit or Credit Card.
TPG ADSL2+ with Video Surveillance plan comes with a Static IP address.
Third Party Equipment:
Third party Surveillance Cameras & Software Clients are not supported and cannot be used with TPG ADSL2+ with Video Surveillance service.
A $10 delivery fee applies if equipment is not collected from TPG's Head Office. All equipment will be delivered in one package.
ADSL2+ Network Coverage