Terms and Conditions for TPG ADSL and VoIP Bundle Plans
Soul Communications Pty Ltd and TPG Internet Pty Ltd are fully owned subsidiaries of SP Telemedia Limited. This agreement is with SOUL Communications Pty Ltd (Soul ABN 99 085 089 970) and TPG Internet Pty Ltd (ABN 15 068 383 737)
1.0 General Agreement
1.1 TPG Internet Pty Ltd ACN 068 383 737 (hereinafter referred to as "TPG") and the Customer (being an entity subscribing to TPG for the provision of the TPG ADSL and VoIP Bundled Service) accept, without limitation or qualification, these terms and conditions;
1.2 The Customer agrees to be bound by ALL TPG's Terms and Conditions as displayed on the TPG Internet web site at www.tpg.com.au. TPG reserves the right to change these Terms and Conditions without notice to the Customer. Customers are bound by any revisions as at the date they are displayed on the TPG Internet web site at www.tpg.com.au, and should regularly examine the current ADSL and VoIP Bundle Terms and Conditions and Standard Terms and Conditions.
1.3 If the Customer fails to comply with any of the conditions set out in this Agreement and/or with TPG's Terms and Conditions, TPG may terminate this Agreement immediately by giving written notice. On termination, the Customer's right to use the both the ADSL and VoIP services ceases immediately and TPG will not be liable for any resulting loss or damage suffered by the Customer.
1.4 This Agreement shall operate and be binding upon the parties from the date of its execution.
1.5 This Agreement shall be deemed to have been made in Sydney, Australia, and it shall be governed and interpreted according to the laws, including conflict of laws, applicable in the State of New South Wales. Each of the parties submits to the jurisdiction of the Courts of New South Wales.
1.6 If the Customer acquires the TPG service/s by a written or online application completed and/or provided to TPG by a TPG Dealer on behalf of the Customer, the Customer acknowledges that the Dealer is acting as TPG’s agent only for the purposes of receiving this Agreement from the Customer and/or providing it to TPG. The Dealer is not TPG’s agent for any other purpose or in any other capacity and the service/s is not provided by the Dealer. The Customer acknowledges that the TPG Dealer is not the Customer’s agent.
1.7 The Customer agrees that information concerning the Customer will be held by TPG and may be used to enable both parties to perform obligations defined in this Agreement and any other agreements between TPG and the Customer.
1.8 The Customer is responsible for supplying and maintaining a current and operational email address on their TPG account/s and for reading email from TPG. TPG will not be responsible for any unauthorised access to this email address. Where this document mentions that the Customer will be electronically notified, this means notification by email to the contact email address on the Customer’s account.
2.0 Provision of Service
2.1 The ADSL Service
2.1.1 The TPG ADSL Service is a broadband Internet access service that provides access to the Internet and related services by means of Asymmetric Digital Subscriber Line technology (ADSL). ADSL is a technology which enables the transmission of digital information at high bandwidths on existing telephone lines. Unlike regular dialup Internet services, ADSL provides a continuously-available connection and accommodates simultaneous use of a standard telephone service and access to the Internet.
2.1.2 In order for TPG ADSL to be provided, the Customer’s nominated telephone line must be active and must support ADSL. Checks to confirm the telephone line can support ADSL are completed upon registration, however, this does not guarantee that it will be possible to successfully install ADSL at the Customer’s location.
2.1.3 The Customer’s equipment, including computer, modem and software must meet the minimum requirements for the provision of TPG ADSL services outlined on the TPG website:
a) For minimum computer/operating system requirements, see ‘System Requirements’ on the TPG website at: www.tpg.com.au/products_services/system_requirements.php.
b) For modem and other hardware/software requirements, refer to ‘Frequently asked questions (FAQs) in the ‘Help Desk’ section of the TPG website at: www.tpg.com.au/helpdesk.
2.1.4 The Customer agrees and understands that in some cases the provision of TPG ADSL may be impossible due to limitations of a Third Party carrier’s network. In such instances both parties will be released from their obligations under this Agreement and TPG will have no liability to the Customer.
2.1.5 The Customer also accepts that some services offered by Third Party carriers, including some services offered by the Customer’s telephone provider, are incompatible with the ADSL service and may not be available to the Customer after connection to the TPG ADSL Network.
2.1.6 The Customer agrees and understands that their ADSL application may be rejected or delayed by a Third Party due to, but not limited to transpositioning (modification of a phone line to enable it to carry ADSL), or availability of ports at the Customer’s local telephone exchange. The Customer acknowledges that these are issues with a Third Party and not directly with TPG.
2.1.7 The Customer acknowledges that there may be a minor disruption to the standard telephone service on the nominated line during ADSL installation.
2.1.8 Where the installation of equipment involves a telephone line, the Customer warrants that the Customer is the legal renter of the telephone line.
2.1.9 The Customer agrees to direct all queries regarding faults and outages of the ADSL Service to TPG's Technical Help Desk. The Customer is liable for any inquires to Third Party service providers, including Telstra. TPG will invoice the Customer for any cost incurred which results from a Customer applying to, or making inquiries from, Telstra or other Third Party for help relating to the ADSL service.
2.1.10 When a customer reaches the monthly download limit applicable to their ADSL service, as specified for Customer’s plan on the TPG website (www.tpg.com.au), their download speed will be slowed (throttled) to 64Kbps.
2.1.11 Back to base alarm systems and other equipment/services operating on the same telephone line as the TPG ADSL service may prevent the ADSL service from working. It is the Customer’s responsibility to organise and pay for modifications/removal of such equipment or services to enable the TPG ADSL service to work.
2.2 The TPG VoIP Telephone Service
2.2.1 The TPG VoIP Telephone Service is a voice communication service whereby the voice communication is converted into a digital signal and carried, in part, over a high-speed (broadband) Internet network. This type of telephony service may be generically referred to as Voice over IP (VoIP). It is separate and distinct from traditional fixed line (PSTN) telephone services.
2.2.2 The TPG VoIP Telephone Service offers the Customer the ability to make local, national and international telephone calls to select destinations using their ADSL Internet connection.
2.2.3 To access the TPG VoIP service, the Customer must use the specified modem/router provided by TPG for this purpose.
2.2.4 The customer understands and acknowledges that the TPG VoIP Telephone Service does NOT support access to 000 or other emergency service telephone numbers and is NOT a substitute for a standard (PSTN) telephone service. Customers should always maintain an alternative telephone service which provides access to 000 and other emergency service telephone numbers.
2.2.5 The Customer acknowledges that the TPG VoIP Telephone Service cannot be used to make calls to 1800, 1900, 0500, 13 numbers or for operator-assisted calls.
2.2.6 The customer understands that access to, and quality of, the TPG VoIP Telephone Service can be affected by factors affecting the Customer’s ADSL connection including, but not limited to, the following:
a) Throttling of the Customer’s download speed.
b) Usage of the ADSL connection while making a call with the TPG VoIP Telephone Service.
3.0 Equipment
3.1 The wireless 4-port VoIP modem/router supplied by TPG supports access to 000 and other emergency telephone numbers. Without this particular model of VoIP modem/router the Customer will not be able to call 000 or other emergency service telephone numbers with their TPG VoIP Telephone Service, and should keep a telephone handset attached directly to their (PSTN) telephone line for this purpose.
3.2 The VoIP modems/routers supplied by TPG have been customized for the TPG VoIP Telephone Service, and therefore may not work with other VoIP services without modification. All such modifications and all associated costs are the Customer’s responsibility. The equipment warranty may become null and void if the modifications are not performed by the manufacturer.
3.3 Equipment provided by TPG to the Customer is covered by a 1 year return to base warranty. This means that equipment thought to be faulty must be returned to TPG by the Customer, and at the Customer’s expense, for testing, repair or replacement. Replacement units are not provided until testing has been completed, and the unit is found to be faulty by TPG. 3.4 The ADSL USB modem does not work in a routed environment and is not stable in a Mac OS or Pre Windows 98 2nd Edition environment.
3.5 TPG will only deliver the Customer's equipment to the shipping address as indicated by the Customer on the registration form.
3.6 In a situation where a Customer is not able to receive ordered equipment and the equipment is returned to TPG, the cost of the return is carried by the Customer. In addition, TPG will charge the Customer for redirection of the delivery.
4.0 The TPG VoIP Telephone Service - Free Minutes and call rates
4.1 Free minutes
4.1.1 Some TPG offers may include a specified amount of free VoIP call minutes in each billing month with bundled ADSL and VoIP plans. Free Minutes are defined by the following conditions:
a) Free Minutes can only be used for local and STD calls to/within the following Australian Capital Cities: Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney.
b) Free Minutes cannot be used for calls to mobile telephones or international destinations.
c) Unused Free Minutes from a particular billing month will not be carried forward to the Customer’s next billing month.
d) Each call made using Free Minutes is calculated with a minimum call time of ten (10) minutes and thereafter in one (1) minute increments. For example, a 1 or 8 or 10 minute call will use 10 minutes of the Monthly Call Allowance, but a 13 minute call will use 13 minutes.
4.2 TPG VoIP Telephone Service call rates
4.2.1 TPG VoIP Telephone Service call rates apply to all calls made with the TPG VoIP Telephone Service, other than calls which fall within the scope of any Free Minutes (see clause 4.1) included with the Customer’s plan. All applicable call rates are available on the TPG website at www.tpg.com.au/voip. The following conditions apply to TPG VoIP call rates:
a) TPG may change call rates at any time, without notice to the Customer.
b) Calls will be charged at the rates which are displayed on the TPG website (www.tpg.com.au/voip) at the time a call is made.
c) The Customer is responsible for checking all applicable rates before making calls using their TPG VoIP Telephone Service. 4.2.2 TPG VoIP calls to select, fixed-line national destinations within Australia are charged at a flat rate as set forth in the TPG VoIP Telephone Service rate schedules displayed online at www.tpg.com.au/voip.
4.2.3 Calls to mobile phone services within Australia are charged in one (1) second increments from the time of connection, at the rate set forth in the TPG VoIP Telephone Service rate schedules displayed online at www.tpg.com.au/voip.
4.2.4 Calls to international destinations are charged in one (1) minute increments at the beginning of each minute increment, regardless of completion of each one (1) minute increment. The international call rates associated with these increments can be viewed online, displayed by country in the TPG VoIP Telephone Service rate schedules displayed online at www.tpg.com.au/voip. The minimum call charge to an international destination is 10 cents. The customer understands that international call rates to mobile phones may be different from call rates to fixed line telephones.
5.0 Billing
5.1 The Customer agrees to pay all subscription and usage charges for the TPG ADSL and VoIP Bundle Service invoiced to their account, whether the Customer has authorized such usage or not.
5.2 The Customer agrees to pay subscription and usage charges for the TPG ADSL and VoIP Bundle Service in accordance with the prices displayed on the TPG website. The Customer understands that monthly subscription fees, call rates, billing increments, taxes and other charges are subject to change from time to time by TPG without prior notice. However, TPG will not increase the monthly subscription fee payable by the Customer during the Initial Contract Period.
5.3 All charges relating to the TPG ADSL and VoIP Bundle Service are payable by credit card only. It is the Customer’s responsibility to ensure there are current details for a valid, working credit card (Visa, Mastercard, American Express or Diners Club) on their TPG account, with sufficient funds to pay for all services charged to the account at any time TPG invoices the account.
5.4 Accepted credit cards: Visa, Mastercard, American Express, Diners Club. Accounts paid with an American Express or Diners Club card will incur a surcharge of 2.75% (incl. GST) of the invoice amount when TPG debits the card.
5.5 Non payment of a TPG invoice will result in the Customer’s access to TPG services being cut or their account terminated, at the sole discretion of TPG.
5.6 The customer is able to update their credit card details online by logging into their account online at https://cyberstore.tpg.com.au/your_account/ or by calling the TPG customer service department on 13 14 23.
5.7 The Customer agrees to pay all registration fees at the time their application for the TPG ADSL and VoIP Bundle Service is processed. Registration fees may include charges for setup/transfer of the ADSL service, equipment and related delivery fees, upfront payment of the first month’s subscription fee and a charge for prepaid VoIP phone credit.
5.8 TPG will commence the Customer’s Initial Contract Period and monthly billing cycle on the day TPG ADSL is installed on the Customer’s telephone line.
5.9 Subscription charges for the ADSL and VoIP Bundle Service are billed monthly in advance. 7 days prior to the beginning of each billing month the plan will automatically renew, and the following month’s subscription fee will be charged.
5.10 Where TPG has offered a reduced monthly subscription fee for a specified limited period as part of an introductory promotional offer, TPG will not increase the subscription fee until that specified period has elapsed.
5.11 TPG’s VoIP Telephone Service is provided on a prepaid basis only. At the time of registration, TPG will initially debit the Customer’s credit card an amount (as displayed on the TPG website for the Customer’s plan) for VoIP call credit.
5.12 Calls will be charged from the prepaid VoIP call credit on the Customer’s account. When the Customer’s VoIP call credit falls below $5-01, TPG will ‘top up’ the Customer’s prepaid call credit by automatically debiting the Customer’s credit card $20.
5.13 Any unused call credit will expire 12 months after the purchase of the TPG ADSL and VoIP Bundle Service. However, each ‘top up’ of call credit will commence a new 12 month period in which to use the new credit and any existing unexpired call credit. Expired call credit will not be refunded and will no longer appear on the Customer’s account.
6.0 Additional Charging
6.1 The Customer understands that all changes to the ADSL contract/service will incur charges, including, but not limited to: Changes in bandwidth/speed/configuration, change of package, relocation of the ADSL service to a different address, reconnection of the service on a different telephone number or termination of the ADSL service during the Initial Contract Period. For details, refer to Additional ADSL Pricing at www.tpg.com.au/products_services/adsl_additionalprices.php. The Customer agrees to pay all of the current, relevant charges upfront, when the application for the change is received by TPG.
6.2 All changes to the Customer’s ADSL service can cause a disruption to the service. The period of disruption can vary, due to demand or limitations of a 3rd party’s service outside of TPG’s control. TPG recommends that the Customer telephone our Customer Service Department on 13 14 23 for an estimate of how long the ADSL service may be disrupted due to a specific change.
6.3 TPG will not reimburse subscription charges incurred while a requested change to the Customer’s ADSL service is being processed or implemented, and will not be liable for any loss or damages associated with disruption of the ADSL service while the change is being implemented.
6.4 A change/s to a Customer’s service will only be implemented once TPG receives all necessary information by way of an online application (see https://cyberstore.tpg.com.au/your_account/) or in writing by email, fax or post - for contact details refer to http://www.tpg.com.au/about/contact.php.
6.5 Reconnection or relocation of the ADSL Service
6.5.1 ADSL is a permanent connection installed on a specific phone line (phone number) at a specific address. If the ADSL connection is disconnected (or disconnection is pending) due to, but not limited to, a client’s telephone service being suspended, a change of lease/retail details or a change of telephone number/address, a charge will be payable to reconnect the service - refer to Additional ADSL pricing online at www.tpg.com.au/products_services/adsl_additionalprices.php.
6.5.2 If, during the Initial Contract Period, the Customer chooses not to reconnect their ADSL service to their new address and/or telephone number, the standard TPG early contract termination fees of up to $350 will apply.
6.5.3 The Customer’s Initial Contract Period will restart on reconnection/relocation of the ADSL service. But, if the Customer also applies to change their ADSL plan/package, they will begin a new contract with a new Initial Contract Period as specified for the plan they have chosen.
6.5.4 If the Customer’s existing plan is no longer offered by TPG when the relocation/reconnection is applied for, the Customer may be required to choose a new plan from TPG’s current range, and start a new contract with a new Initial Contract Period as specified for the new plan.
6.6 Change of package/plan
6.6.1 Migrating to another TPG Internet access plan does not reduce the Initial Contract Period or terminate the Agreement or result in a reduction of the charges payable by the Customer to TPG. The new plan subscription and/or usage charges will apply from the date of the migration.
6.6.2 A Change of Plan fee and/or Contract Restart may apply if customers request to change their ADSL/ADSL2+ service, as displayed online at www.tpg.com.au/products_services/adsl_additionalprices.php.
6.6.3 The Customer will be charged the first subscription fee for their new plan at the time their plan change application is processed. Any paid, but unused portion of the Customer’s old plan, as at the date of migration, will be credited to the Customer’s account.
6.7 Termination of the ADSL service
6.7.1 The Customer may terminate the TPG ADSL service by giving TPG at least 30 days written notice. The Service has to be paid up to the end of the notice period. If the Customer agreed to take the Service for an Initial Contract Period and seeks early termination, then a pro-rated contract pay out fee of up to $350 will apply. Any unused ADSL time/VoIP call credit as at the date of cancellation will not be reimbursed.
6.7.2 If, within the Initial Contract Period, the Customer moves to another premise within Australia where TPG DSL is not provided, then a reduced cancellation fee will apply. If for any reason the disconnection is not genuine the Customer will still be liable for the balance of the contract.
6.7.3 The Customer authorises TPG to charge all termination fees to the Customer’s credit card or direct debit account on receipt of their termination notice.
6.7.4 If the Customer’s ADSL service is terminated due to non payment of service fees, the Customer will still be required to pay any relevant reconnection/cancellation fees.
7.0 Usage
7.1 The Customer is responsible for all usage of their TPG ADSL and VoIP Bundle Service. It is the Customer's responsibility to maintain the security of the means of physical access to the ADSL and VoIP services (including the Customer’s account password) and to limit unauthorised access with current security software such as firewalls and anti-virus programs. TPG recommends that the Customer updates their account password regularly.
7.2 If the Customer believes that their account has incurred charges for unauthorized usage of their TPG services, they agree to contact TPG as soon as they become aware of it. The Customer is advised to monitor their VoIP call usage and their Internet downloads regularly, by logging into their account online at https://cyberstore.tpg.com.au/your_account/.
7.3 Both the VoIP Telephone Service and the ADSL service included in the TPG ADSL and VoIP bundle plans are offered only as residential services for solely personal, residential non-business and non-professional use. TPG reserves the right to immediately terminate or modify any residential TPG service if we determine, at our sole discretion, that the Customer’s use of the service is, or has been, inconsistent with normal residential usage patterns.
7.4 Connection to a wrong number is a valid call and will be charged accordingly.
7.5 TPG does not provide usage records for unlimited broadband plans which are not throttled after a specified download limit is reached.
8.0 Misuse of Service
8.1 TPG reserves the right to suspend without notice any Customer’s account involved in offensive and/or illegal activities under State and/or Federal laws. In such a case the relevant law enforcement agency(ies) will be notified and, where possible, offending material(s) passed on.
8.2 The Customer agrees that their TPG ADSL service cannot be resold to any other party and that it is not available to: ISPs, Internet Cafés and Web Hosting Companies. Otherwise charges of $10000 per month for a 256K connection, $15000 per month for a 512K connection and $20000 per month for a 1500K connection from the first date of connection will apply.
8.3 TPG does not under any circumstances permit the resale of TPG VoIP Telephone Service to any other party. Any Customer found doing this will be charged for all of that Customer’s usage and any other party’s usage to which they have sold or divulged material to enable access to TPG’s VoIP Telephone Service, at three times the current rate applicable. TPG may terminate the Customer’s account without notice and without refunding any unused prepaid credit.
9.0 Liability
9.1 The Customer hereby indemnifies TPG, its suppliers, employees, contractors and assignees against all liability, costs, loss or damage, suffered by the Customer arising from their use of the ADSL and VoIP Bundle Service.
9.2 Any support, maintenance and/or consulting by TPG to the Customer shall be regarded as separate to this Agreement. The Customer is responsible for any expenses relating to, but not limited to cabling, configuration, reconfiguration and/or modifications to the Customer’s equipment.
9.3 The TPG ADSL Service
9.3.1 The Customer acknowledges that TPG cannot be held responsible for any loss incurred by the Customer because of faults and/or failures within a Third Party carrier's network infrastructure.
9.3.2 Customers use the ADSL Service at their own risk and TPG takes no responsibility for any data downloaded and/or the content stored on the Customer's computer. The Customer agrees not to make any claim against TPG, its suppliers, employees, contractors or assignees for any loss, damages or expenses relating to, or arising from, this Agreement or the use of the ADSL service, VoIP service and TPG mail service.
9.3.3 TPG will endeavour to make the ADSL Service available to the Customer 24 hours a day, 7 days a week. The Customer acknowledges that TPG cannot guarantee uninterrupted access or the performance, quality or speed of the ADSL Service. The Customer further acknowledges that the ADSL Service is not fault free and there may be interruptions, variances in quality and/or access problems from time to time. As TPG services depend on the performance of Third Parties over which TPG has no control, TPG can accept no liability for such interruptions, variances in quality and/or access problems or for any resulting material loss or loss of time.
9.3.4 The Customer will not be reimbursed for subscription fees paid or for loss of time or material losses resulting from having no ADSL or VoIP service while a change/s to the ADSL service requested by the Customer is being implemented.
9.4 The TPG VoIP Telephone Service
9.4.1 TPG will not be liable for any delays or failures in the VoIP Telephone Service, including emergency 000 dialing, connectivity, or any interruption or degradation of voice quality that is caused by any:
a) Act or omission of an underlying carrier or service provider.
b) Equipment, network or facility shortage, upgrade or failure.
c) Service, equipment, network or facility failure caused by power outage to the Customer or TPG.
d) Outage of TPG Internet service.
9.4.2 TPG is not responsible for reimbursements for calls made with another service while the TPG VoIP Telephone Service is temporarily unavailable.
9.4.3 The Customer acknowledges that the TPG VoIP Telephone Service cannot be used for calls to any emergency service telephone number, including 000 and should not be used for emergency calls of any type. TPG advises that the Customer maintains a traditional fixed line (PSTN) telephone service for emergency use.
9.4.4 The Customer acknowledges that the connection speed of Customer’s ADSL service can affect the quality of TPG’s VoIP Telephone Service or prevent connectivity with the service. TPG is not liable for loss of the Customer’s VoIP service due to the throttling of ADSL download speed when the Customer reaches the monthly download limit specified for their plan.
9.4.5 TPG shall not be liable for the consequences of an occurrence of any event beyond its reasonable control and such occurrences shall not amount to a breach of this Agreement.
10.0 Additional Terms and Conditions
10.1 Back-up dial-up Service
10.1.1 A backup dial-up service is available with all TPG ADSL plans for use by the Customer in the event of an ADSL fault, or from a remote location.
10.1.2 The backup dial-up service (see 8.1) is charged at a rate of $1.10 per hour, capped at $16.99 per monthly billing period, except for the Broadband Value 256 plan. Any dial-up usage incurred by a Customer on the Broadband Value 256 plan will be deducted from the Customers 200MB monthly download limit. Once the customer has exceeded the 200MB limit, additional dial-up usage will be charged at the standard excess rate of 15cents/MB.
10.1.3 Dialup usage is calculated in one-minute increments and charging is rounded to the nearest cent. A minimum access charge of 11 cents including GST per session applies.
10.1.4 By utilising the backup dial-up service, the Customer is agreeing to TPG’s Dialup Terms and Conditions.
10.1.5 Each time the Customer connects to the Internet using their backup dial-up service, the Customer will incur call charges as per the Customer’s contract with their telephone service provider, and the Customer will continue to be liable for all call charges from their telephone service provider. It is the responsibility of the Customer to ensure that the dial-up access telephone number they use is a local call number.
10.2 DSL Transfer (Churn) Agreement
10.2.1 TPG will supply the DSL service from the date the transfer takes effect (the Customer will be notified when this happens).
10.2.2 The Customer will pay TPG for all charges associated with the transfer.
10.2.3 The Customer will still be responsible to their current DSL supplier for any charges incurred and/or billed up to the date the transfer takes effect.
10.2.4 The Customer understands that it is their responsibility to check the terms of their contract with their current DSL supplier to determine if there will be any consequences under that contract as a result of this transfer (such as an early termination payment).
10.2.5 TPG may refuse or cancel the Customer’s service on the basis of its credit assessment of them.
10.2.6 After the transfer, the Customer may not be able to receive certain benefits they currently receive from their DSL supplier (e.g. discounts or specific product enhancements).
10.2.7 The Customer authorises TPG to act on their behalf to transfer their DSL service.
10.2.8 TPG does not provide support for non-TPG supplied equipment.
10.2.9 The Customer’s DSL service will remain active with their current DSL supplier until the transfer takes place.
10.2.10 The Customer will need to contact their current DSL supplier about any faults with their DSL service until the transfer takes place.
10.2.11 The Customer may experience an outage in their DSL service of up to 4 hours whilst the transfer takes place. TPG is not liable for any delays or outage during the transfer process as TPG is dependent on a Third Party for implementation of the transfer.
10.2.12 TPG holds no liability if the DSL transfer is rejected.
10.2.13 The Customer is the account holder of the DSL service(s) listed above, or is authorised by the account holder to transfer this service to TPG.
10.2.14 The Customer authorises TPG to confirm, on their behalf, their current technical data to be used for the DSL transfer process only.
