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Workforce Reports Analyst (MS Excel)
Job Description:
  • dot-sqrGenerates and analyzes daily / weekly / monthly / quarterly performance summary reports and provides data and recommendation to management.
  • dot-sqrUpdates daily / weekly / monthly attendance and reliability via Online or Offline tools.
  • dot-sqrMonitors call volume, employee status, and coaching / meeting sessions to ensure call center operations is able to maintain agreed-upon service levels and takes action with corresponding notification to the management.
  • dot-sqrCollaborates with Operations and other support groups for queue management as determined by call arrival patterns.
  • dot-sqrTracks daily time records for Workforce Management database.
Job Requirements:
  • dot-sqrCandidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Finance/Accountancy/Banking, Business Studies/Administration/Management, Mathematics, Commerce or equivalent.
  • dot-sqrWorkforce management training or related experience is an advantage
  • dot-sqrExperience in web development particularly in HTML, CSS, Javascript, MYSQL and PHP is an advantage
  • dot-sqrExcellent proficiency with Microsoft Excel and Microsoft Powerpoint
  • dot-sqrTeam player with strong analytical skills and multitasking skills.
  • dot-sqrCan work under pressure and shifting schedule.
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