Service Status

ACT Customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  10:24 PM AEDST
Outage Ended:
Wednesday 13 November 2019,  1:02 AM AEDST
Severity:
Source:
TPG
Due to unplanned outage, some customers may experience browsing difficulties. TPG apologises for any inconvenience.
Resolution
Issue has been resolved. Unbound restarted on DNS Server. TPG apologises for any inconvenience caused.


Glenelg North (SA) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  9:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 12:30 PM AEDST (3hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Kingsley (WA) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  3:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 9:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Girrawheen (WA) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  3:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 9:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Keysborough (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  2:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (4hours )
Severity:
Source:
TPG
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


St Marys (SA) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  2:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (4hours )
Severity:
Source:
TPG
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Kuraby (QLD) Customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  1:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Logan Central (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  1:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Logan Central (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  1:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Glenelg (SA) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:30 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:30 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Glenelg (SA) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:30 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:30 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Edwardstown (SA) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:30 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:30 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Frenchs Forest (NSW) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Peakhurst (NSW) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Katanning (WA) customers

Service Affected:
Home Phone  |  NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
TPG
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Nunawading Depot (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Deer Park (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Flemington (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Bayswater (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Dandenong North (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Burwood (NSW) Customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Willetton (WA) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  10:00 PM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Coorparoo (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  10:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 6:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Sunnybank (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  10:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 5:00 PM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Mullaloo (WA) Customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  10:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 6:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Hamers (WA) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  10:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 6:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Eltham (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  9:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 1:30 PM AEDST (4hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Hampton (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 5:00 PM AEDST (9hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Ormond (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:30 PM AEDST (7hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Oakleigh South (VIC) Customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:30 PM AEDST (8hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Glen Iris (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:00 PM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Everton Park (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Camp Hill (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Lutwyche (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Toowong (QLD) Customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Burleigh Heads (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Southport (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Acacia Ridge (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Mount Gravatt (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Alexandra Hills (QLD) Customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Dandenong (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:30 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:30 PM AEDST (9hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Henley Beach (SA) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:30 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:30 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Plympton (SA) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:30 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:30 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Mitcham (SA) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Scoresby (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Doncaster (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Tally Ho (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Randwick (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Campsie (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.
Technical Summary:


Moreland (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Flemington (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  12:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 6:00 PM AEDST (18hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Key Legend

Critical
Major
Intermittent
Scheduled/Planned Maintenance