Service Status

ACT Customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  10:24 PM AEDST
Outage Ended:
Wednesday 13 November 2019,  1:02 AM AEDST
Severity:
Source:
TPG
Due to unplanned outage, some customers may experience browsing difficulties. TPG apologises for any inconvenience.
Resolution
Issue has been resolved. Unbound restarted on DNS Server. TPG apologises for any inconvenience caused.


Glenelg North (SA) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  9:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 12:30 PM AEDST (3hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Kingsley (WA) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  3:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 9:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Girrawheen (WA) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  3:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 9:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Keysborough (VIC) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  2:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (4hours )
Severity:
Source:
TPG
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


St Marys (SA) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  2:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (4hours )
Severity:
Source:
TPG
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Kuraby (QLD) Customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  1:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Logan Central (QLD) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  1:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Logan Central (QLD) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  1:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Glenelg (SA) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:30 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:30 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Glenelg (SA) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:30 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:30 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Edwardstown (SA) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:30 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:30 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Frenchs Forest (NSW) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Peakhurst (NSW) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Katanning (WA) customers
Service Affected:
Home Phone  |  NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
TPG
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Nunawading Depot (VIC) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Deer Park (VIC) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Flemington (VIC) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Bayswater (VIC) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Dandenong North (VIC) customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Burwood (NSW) Customers
Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Willetton (WA) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  10:00 PM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 AM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Coorparoo (QLD) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  10:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 6:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Sunnybank (QLD) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  10:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 5:00 PM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Mullaloo (WA) Customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  10:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 6:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Hamers (WA) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  10:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 6:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Eltham (VIC) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  9:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 1:30 PM AEDST (4hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Hampton (VIC) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 5:00 PM AEDST (9hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Ormond (VIC) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:30 PM AEDST (7hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Oakleigh South (VIC) Customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:30 PM AEDST (8hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Glen Iris (VIC) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:00 PM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Everton Park (QLD) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Camp Hill (QLD) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Lutwyche (QLD) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Toowong (QLD) Customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Burleigh Heads (QLD) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Southport (QLD) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Acacia Ridge (QLD) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Mount Gravatt (QLD) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Alexandra Hills (QLD) Customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  8:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Dandenong (VIC) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:30 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 4:30 PM AEDST (9hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Henley Beach (SA) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:30 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:30 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Plympton (SA) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:30 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:30 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Mitcham (SA) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Scoresby (VIC) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Doncaster (VIC) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Tally Ho (VIC) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Randwick (NSW) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Campsie (NSW) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.
Technical Summary:


Moreland (VIC) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  7:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Flemington (VIC) customers
Service Affected:
NBN
Outage Started:
Tuesday 12 November 2019,  12:00 AM AEDST
Estimated Restoration:
Tuesday 12 November 2019, 6:00 PM AEDST (18hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Key Legend

Critical
Major
Intermittent
Scheduled/Planned Maintenance