Service Status

Keysborough (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  3:02 AM AEST
Outage Ended:
Tuesday 29 September 2020,  7:12 AM AEST
Severity:
Source:
Third Party Carrier
Due to an unplanned 3rd party network outage, some customers in may Keysborough may experience Phone and Internet connection difficulties. TPG apologises for any inconvenience.


St Peters (NSW) Customers

Service Affected:
NBN
Outage Started:
Monday 28 September 2020,  8:00 PM AEST
Estimated Restoration:
Tuesday 29 September 2020, 5:00 AM AEST (9hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Tasmania customers

Service Affected:
NBN
Outage Started:
Monday 28 September 2020,  11:59 PM AEST
Estimated Restoration:
Tuesday 29 September 2020, 6:00 AM AEST (6hours 1min )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Brooklyn (VIC) Customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  12:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 6:00 AM AEST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Burwood (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  12:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 6:00 AM AEST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Alexandra Hills (QLD) Customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  12:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 6:00 AM AEST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Caulfield (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  12:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 6:00 AM AEST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Carramar (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  12:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 6:00 AM AEST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Erskine Park (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  12:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 6:00 AM AEST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Revesby (NSW) Customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  12:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 9:00 AM AEST (9hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Werribee (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  12:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 6:00 AM AEST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Southport (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  12:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 6:00 AM AEST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Frenchs Forest (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  12:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 6:00 AM AEST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Nunawading (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  12:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 6:00 AM AEST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Magill (SA) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  12:30 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 6:30 AM AEST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Greenwith (SA) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  12:30 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 6:30 AM AEST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Moorooka (QLD) Customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  6:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 6:00 PM AEST (12hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Sunshine (VIC) Customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  6:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 11:00 AM AEST (5hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Ringwood (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  6:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 11:00 AM AEST (5hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Greensborough (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  6:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 11:00 AM AEST (5hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Nudgee (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  6:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 11:00 AM AEST (5hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Wetherill Park (NSW) Customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  6:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 9:00 AM AEST (3hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Paddington (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  6:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 9:00 AM AEST (3hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Mascot ( NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  6:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 9:00 AM AEST (3hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Undercliff (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  6:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 11:00 AM AEST (5hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Norwood (SA) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  6:30 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 9:30 AM AEST (3hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Norwood (SA) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  6:30 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 9:30 AM AEST (3hours )
Severity:
Source:
Third Party Carrier
*************|SSTPG|******************** Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


OLD TOONGABBIE (NSW)

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  7:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 5:00 PM AEST (10hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Toongabbie (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  7:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 5:00 PM AEST (10hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Wentworthville (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  7:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 5:00 PM AEST (10hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


NSW customer (Listed Areas)

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  7:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 4:00 PM AEST (9hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers in the areas of North Turramurra , and Turramurra may experience connection difficulties. TPG apologises for any inconvenience.


Quakers Hill (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  7:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Quakers Hill (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  7:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 3:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Lansvale (NSW) Customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  7:30 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 3:30 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Lansvale (NSW) Customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  7:30 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 3:30 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Norwood (SA) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  7:30 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 3:30 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Albany Creek (QLD) Customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  8:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 1:00 PM AEST (5hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Slacks Creek (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  8:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 3:00 PM AEST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Birkdale (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  8:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 1:00 PM AEST (5hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Ringwood (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  8:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 3:30 PM AEST (7hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Merrylands (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  8:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 4:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


VIC customers (Listed Areas)

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  8:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 5:00 PM AEST (9hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers in the areas of Bentleigh, and Brighton East may experience connection difficulties. TPG apologises for any inconvenience.


Bateman (WA) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  8:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 11:00 AM AEST (3hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


VIC customers (Listed Areas)

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  8:30 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 3:30 PM AEST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers in the areas of CAULFIELD SOUTH and ORMOND (VIC) may experience connection difficulties. TPG apologises for any inconvenience.


NSW customer (Listed Areas)

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  8:30 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 4:00 PM AEST (7hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers in the areas of Eastlakes, and Rosebery may experience connection difficulties. TPG apologises for any inconvenience.


Kingsford (NSW) Customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  8:30 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 4:00 PM AEST (7hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


SA Customers (Listed Areas)

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  8:30 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 3:30 PM AEST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers in the areas of Torrens Park, and Mitcham may experience connection difficulties. TPG apologises for any inconvenience.


St Kilda (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  8:30 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 4:00 PM AEST (7hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Templestowe (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  8:30 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 4:00 PM AEST (7hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Burwood East (VIC) customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  8:30 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 4:00 PM AEST (7hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


McDowall (QLD) Customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  9:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 11:30 AM AEST (2hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


VIC customers (Listed Areas)

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  9:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 4:00 PM AEST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers in the areas of Briar Hill, and Greensborough may experience connection difficulties. TPG apologises for any inconvenience.


Reservoir (VIC) customer

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  9:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 3:30 PM AEST (6hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Ellenbrook (WA) Customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  9:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 5:00 PM AEST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


NSW customer (Listed Areas)

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  9:30 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 3:30 PM AEST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers in the areas of WAVERLEY and BRONTE (NSW) may experience connection difficulties. TPG apologises for any inconvenience.


Telopea (NSW) Customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  10:00 AM AEST
Estimated Restoration:
Tuesday 29 September 2020, 4:00 PM AEST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Oaklands Park (SA) Customers

Service Affected:
NBN
Outage Started:
Tuesday 29 September 2020,  12:30 PM AEST
Estimated Restoration:
Tuesday 29 September 2020, 4:30 PM AEST (4hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Key Legend

Critical
Major
Intermittent
Scheduled/Planned Maintenance