Service Status

Goodna (QLD) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  5:10 PM AEDST
Outage Ended:
Tuesday 21 January 2020,  12:01 AM AEDST
Severity:
Source:
Third Party Carrier
Due to an unplanned 3rd party network outage, some customers in Goodna (QLD) may experience Phone and Internet connection difficulties. TPG apologises for any inconvenience
Update: Tuesday 21 January 2020 5:56 AM AEDST
3rd Party Network Partner is continuing to investigate, the local power authority has also advised there are some power outages in the area due to earlier storm activity.
Resolution
Majority of services have now restored, service interruptions may have been due to storm related power outages. Any customers still experiencing connection difficulties are instructed to please power cycle modem and retest.


Civic (ACT) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  12:58 PM AEDST
Outage Ended:
Monday 20 January 2020,  3:00 PM AEDST
Severity:
Source:
Third Party Carrier
Due to an unplanned 3rd party network outage, some customers in Civic (ACT) may experience Phone and Internet connection difficulties.TPG apologises for any inconvenience.
Resolution
Sessions have been stable and no further power related issues in Civic, ACT. Any customers still experiencing connectivity issues should restart their CPE.


Wangara (WA) customers

Service Affected:
NBN
Outage Started:
Tuesday 21 January 2020,  3:00 AM AEDST
Estimated Restoration:
Tuesday 21 January 2020, 9:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Wangara (WA) customers

Service Affected:
NBN
Outage Started:
Tuesday 21 January 2020,  3:00 AM AEDST
Estimated Restoration:
Tuesday 21 January 2020, 9:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Golden Beach (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 21 January 2020,  1:00 AM AEDST
Estimated Restoration:
Tuesday 21 January 2020, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Golden Beach (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 21 January 2020,  1:00 AM AEDST
Estimated Restoration:
Tuesday 21 January 2020, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Salisbury (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 21 January 2020,  1:00 AM AEDST
Estimated Restoration:
Tuesday 21 January 2020, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Aspley (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 21 January 2020,  1:00 AM AEDST
Estimated Restoration:
Tuesday 21 January 2020, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Salisbury (QLD) customers

Service Affected:
NBN
Outage Started:
Tuesday 21 January 2020,  1:00 AM AEDST
Estimated Restoration:
Tuesday 21 January 2020, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Unley (SA) customers

Service Affected:
NBN
Outage Started:
Tuesday 21 January 2020,  12:30 AM AEDST
Estimated Restoration:
Tuesday 21 January 2020, 6:30 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


East (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 21 January 2020,  12:00 AM AEDST
Estimated Restoration:
Tuesday 21 January 2020, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Balgowlah (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 21 January 2020,  12:00 AM AEDST
Estimated Restoration:
Tuesday 21 January 2020, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Sunbury (VIC) Customers

Service Affected:
NBN
Outage Started:
Tuesday 21 January 2020,  12:00 AM AEDST
Estimated Restoration:
Tuesday 21 January 2020, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Balgowlah (NSW) customers

Service Affected:
NBN
Outage Started:
Tuesday 21 January 2020,  12:00 AM AEDST
Estimated Restoration:
Tuesday 21 January 2020, 6:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Peppermint Grove (WA) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  10:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 6:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Girrawheen (WA) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  10:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 6:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Brooklyn Park (SA) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  9:30 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 6:00 PM AEDST (8hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Wahroonga (NSW) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  9:30 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 6:00 PM AEDST (8hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Kippa-Ring (QLD) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  9:15 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 6:00 PM AEDST (8hours 45mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Salisbury East (SA) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  9:10 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 6:00 PM AEDST (8hours 50mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Annerley (VIC) Customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  8:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Inala (QLD) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  8:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Warner (QLD) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  8:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Slacks Creek (QLD) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  8:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Mount Gravatt (QLD) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  8:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Lutwyche (QLD) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  8:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Camp Hill (QLD) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  8:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Norwood (SA) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  7:30 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 3:30 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Modbury (SA) Customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  7:30 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 3:30 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Glenunga (SA) Customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  7:30 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 3:30 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Glenelg East (SA) Customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  7:30 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 3:30 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Salisbury Downs (SA) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  7:30 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 3:30 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Ingleburn (NSW) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  7:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Caulfield South (VIC) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  7:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Chatswood (NSW) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  7:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


North Sydney (NSW) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  7:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Elwood (VIC) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  7:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Epping (NSW) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  7:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Hornsby (NSW) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  7:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Fitzroy North (VIC) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  7:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Eltham (VIC) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  7:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Menai (NSW) customers

Service Affected:
NBN
Outage Started:
Monday 20 January 2020,  7:00 AM AEDST
Estimated Restoration:
Monday 20 January 2020, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Key Legend

Critical
Major
Intermittent
Scheduled/Planned Maintenance