Service Status

The Basin (VIC) Customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  12:00 PM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 4:30 PM AEDST (4hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Ashgrove (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  11:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 4:00 PM AEDST (5hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Sandringham (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  10:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 4:30 PM AEDST (6hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Hamers (WA) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  10:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 6:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Golden Grove (SA) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  8:30 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 3:30 PM AEDST (7hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Malvern (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  8:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 4:30 PM AEDST (8hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.
Technical Summary:
Malvern, VIC


Bentleigh (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  8:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 4:30 PM AEDST (8hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Sandringham (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  8:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 4:30 PM AEDST (8hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Bentleigh East (VIC) Customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  8:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 5:30 PM AEDST (9hours 30mins )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Waterford (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  8:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Camp Hill (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  8:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Toowong (QLD) Customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  8:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Capalaba (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  8:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Toowong (QLD) Customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  8:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Nudgee (QLD) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  8:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Toowong (QLD) Customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  8:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 4:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Multiple locations (Listed Areas)

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  7:30 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 3:30 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers in the areas of Golden Grove and Modbury may experience connection difficulties. TPG apologises for any inconvenience.


Plympton (SA) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  7:30 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 3:30 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Hampstead (SA) Customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  7:30 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 3:30 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Hawthorn (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  7:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Hampton (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  7:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Kings Park (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  7:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Ivanhoe (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  7:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Jordanville (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  7:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Hampton (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  7:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Kings Park (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  7:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Hawthorn (VIC) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  7:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Petersham (NSW) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  7:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 4:00 PM AEDST (9hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


St Leonards (NSW) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  7:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Rushcutters Bay (NSW) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  7:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Hurstville (NSW) customers

Service Affected:
NBN
Outage Started:
Wednesday 13 November 2019,  7:00 AM AEDST
Estimated Restoration:
Wednesday 13 November 2019, 3:00 PM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Key Legend

Critical
Major
Intermittent
Scheduled/Planned Maintenance