Service Status

Coffs Harbour and Grafton NSW

Service Affected:
NBN
Outage Started:
Wednesday 2 December 2020,  12:12 PM AEDST
Estimated Restoration:
Thursday 3 December 2020, 9:00 AM AEDST (20hours 48mins )
Severity:
Source:
Third Party Carrier
Due to an unplanned 3rd party network outage, some customers in Coffs Harbour and Grafton, NSW may experience Phone and Internet connection difficulties. TPG apologises for any inconvenience. Some customers may face slow speeds to the internet due to reduced backhaul capacity.


Acacia Ridge and New Market,(QLD) customers

Service Affected:
NBN
Outage Started:
AEDST
Estimated Restoration:
Unknown
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


NSW customer (Listed Areas)

Service Affected:
NBN
Outage Started:
Wednesday 2 December 2020,  9:30 PM AEDST
Estimated Restoration:
Thursday 3 December 2020, 7:30 AM AEDST (10hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers in the areas of Cheltenham, and Epping may experience connection difficulties. TPG apologises for any inconvenience.


Preston (VIC) customers

Service Affected:
NBN
Outage Started:
Thursday 3 December 2020,  12:00 AM AEDST
Estimated Restoration:
Thursday 3 December 2020, 8:00 AM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Lakemba (NSW) customers

Service Affected:
NBN
Outage Started:
Thursday 3 December 2020,  12:00 AM AEDST
Estimated Restoration:
Thursday 3 December 2020, 8:00 AM AEDST (8hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Lonsdale Depot (SA) customers

Service Affected:
NBN
Outage Started:
Thursday 3 December 2020,  12:30 AM AEDST
Estimated Restoration:
Thursday 3 December 2020, 6:30 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Slacks Creek (QLD) customers

Service Affected:
NBN
Outage Started:
Thursday 3 December 2020,  1:00 AM AEDST
Estimated Restoration:
Thursday 3 December 2020, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Acacia Ridge (QLD) customers

Service Affected:
NBN
Outage Started:
Thursday 3 December 2020,  1:00 AM AEDST
Estimated Restoration:
Thursday 3 December 2020, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Chapel Hill (QLD) customers

Service Affected:
NBN
Outage Started:
Thursday 3 December 2020,  1:00 AM AEDST
Estimated Restoration:
Thursday 3 December 2020, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Eight Mile (QLD) customers

Service Affected:
NBN
Outage Started:
Thursday 3 December 2020,  1:00 AM AEDST
Estimated Restoration:
Thursday 3 December 2020, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Acacia Ridge (QLD) customers

Service Affected:
NBN
Outage Started:
Thursday 3 December 2020,  1:00 AM AEDST
Estimated Restoration:
Thursday 3 December 2020, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Aspley (QLD) customers

Service Affected:
NBN
Outage Started:
Thursday 3 December 2020,  1:00 AM AEDST
Estimated Restoration:
Thursday 3 December 2020, 7:00 AM AEDST (6hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


SA Customers (Listed Areas)

Service Affected:
Home Phone  |  NBN
Outage Started:
Thursday 3 December 2020,  4:30 AM AEDST
Estimated Restoration:
Thursday 3 December 2020, 6:30 AM AEDST (2hours )
Severity:
Source:
TPG
Due to carrier planned maintenance, some customers in the areas of Elizabeth, and Prospect may experience connection difficulties. TPG apologises for any inconvenience.


Oakleigh (VIC) customers

Service Affected:
NBN
Outage Started:
Thursday 3 December 2020,  6:00 AM AEDST
Estimated Restoration:
Thursday 3 December 2020, 11:00 AM AEDST (5hours )
Severity:
Source:
Third Party Carrier
Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience.


Key Legend

Critical
Major
Intermittent
Scheduled/Planned Maintenance