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Buying and Activating

Activating Mobile Data (3G/4G)

This page will show you how to activate Mobile Data (3G/4G) on your TPG Mobile.

Mobile Data is enabled on your TPG Mobile by default. If you have disabled mobile data in the past, you can re-enable it online via 'Your Account' at Alternatively you can call our Customer Service team on 13 14 23.

To activate Mobile Data online, simply follow the steps below:
  • Log into Your Account at with your mobile number and password (the password you nominated during registration)

  • Select View All Mobile Service Accounts

  • Click Mobile Service Control Panel under the plan you would like to activate Mobile Data in

  • You will see a table with various features/services conditions of your TPG Mobile. Go to GPRS (data), and then click See Further Information under Desired state

  • Select Enable under the Desired state, and you will be presented with the terms and conditions to activate Mobile Data

  • Scroll down to the bottom of the page, read and agree to all of the terms and conditions, and then click Submit

  • That's it! Your Mobile Data is now active. For assistance please call our Customer Service team on 13 14 23

A reminder about data usage for smartphone users
The latest smartphones have similar capabilities to computers where you can browse the web, stream video/music, use third party applications, and so on. However you should remember that this type of usage can use up a lot of data, sometimes even without you knowing.

Here are some tips:
  • Watching videos (e.g. YouTube) and listening to music online can use up a lot of data. You can connect your device to a Wi-Fi hotspot which will allow you to access the Internet without using your monthly mobile data quota.

  • Some third party applications can access the internet or download updates without you knowing. For example, weather applications can update weather information on your device every 10 minutes. You can go to your applications' settings to check if you can turn off any automatic update or set to refresh information only when you open the applications. Also make sure that you are connected to a Wi-Fi hotspot when downloading large updates.

  • Maps services such as Google Maps use data to download maps, even if you are using it with GPS enabled. A solution for this is to ensure that pre-caching or prefetch is enabled on your Maps application. This means your map application will automatically download map and road data around your area when your phone is connected to a Wi-Fi hotspot.

  • The safest option is to disable data on your device altogether when you are not using it, however this may cause some of the applications in your phone to not run properly. Please consult your device's manual if you are unsure how to do this.

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