TPG Support

Frequently Asked Questions:

ADSL2+ Standalone Installation

  • Is there a way to speed up the activation process?

    We are dependent on our wholesale provider to connect your service; therefore we are subjected to their connection timeframes. We will do our best to process your application as quickly as possible.

  • How long is the timeframe for internet installation?

    Installation of Standalone ADSL2+ service takes approximately 3-5 working days assuming that we need no further confirmation/information from you.

  • What information do I get after I submit my application?

    We'll keep you up to date on the progress of your application via email or SMS.

  • Do I need to be present for the installation?

    You will not need to be present for the installation. TPG will advise you once your service is active.

  • What about any hardware that I've ordered?

    After your order is confirmed, we will dispatch any hardware that you've ordered to your nominated delivery address. Hardware orders generally take between 3-5 working days to arrive, but we try to ensure that the hardware gets to you before or on the date of broadband activation.

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