TPG Support

Buying and Activating

Mobile Number Porting


You can conveniently transfer your existing mobile number from any provider in Australia to TPG Mobile when signing up with our service.

Please click one of the following links for quick access:



Can I use my existing mobile number with TPG?
Yes you can. This process is called number porting. Simply request to port your existing mobile number when prompted during registration with TPG Mobile (step 5 of 7 in online registration). Select postpaid or prepaid depending on the type of plan you are subscribed to with your current mobile service provider. Please see the screenshot below.




What information is needed to port my existing mobile number to TPG?
If the mobile service you are porting from is post-paid, we will need your Account Number with your current provider. If the mobile service you are porting from is pre-paid, we will need the date of birth registered on the account with your current provider.


I missed the option to port my existing mobile number during registration with TPG. What can I do?
You can request to transfer your existing number to TPG by calling our customer service on 13 14 23 as long as you have not activated your TPG SIM card. If you have already activated your TPG SIM card with a new mobile number and you would like to use a mobile number from your previous service provider, you will have to sign up for a new TPG Mobile account (i.e. new TPG SIM card).


I received a notification email that porting has failed. What can I do?
When you request to port your existing mobile number to TPG, we match the information you gave to us with the information stored with your current provider. If the mobile service you are porting from is post-paid, we will need your Account Number with your current provider. If the mobile service you are porting from is pre-paid, we will need the date of birth registered on the account with your current provider.

The most common reason of failure in porting is when the information we received from you does not match the information stored with your current mobile provider. If this happens, you can retry the signing up process online or by phone. You may want to contact your current mobile provider to retrieve your account number (if your current service is post-paid) or registered date of birth (if your current service is pre-paid).


How long does number porting take?
If you have requested to port your existing mobile number, porting process will begin after you have activated your TPG SIM card either via 'Your Account' online or phone. This process normally takes 24-48 hours.


Can I use my mobile service during this porting process?
During this porting process your TPG Mobile service is not active yet, however service with your previous mobile provider should still be active.

Once porting is finished, we will notify you by email that your TPG Mobile service is ready to be used. The SIM card provided by your previous mobile provider will then no longer work.



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