TPG Support

Product Information

SIM Card


This page has all the information you need about TPG SIM card.

Please select from the following categories:



Standard, Micro or Nano SIM card
After you purchase a TPG mobile plan, we will send you a SIM card containing a single SIM in all sizes: Standard, Micro and Nano.

Simply push out the SIM type you need.


Please check your mobile phone's user manual or contact the manufacturer to find out which type of SIM card is required in your device.

Activating your SIM card
After receiving your TPG SIM card in the mail, you can activate it by simply following the instructions provided with your SIM card. If you have any questions please call us on 13 14 23.

Ordering SIM card replacement

There are typically four situations where you may need to order a SIM card replacement:

  • You need a different type of SIM card (e.g. Nano SIM)
  • Your SIM card is faulty on arrival
  • Your SIM card is damaged
  • Your SIM card is lost/stolen

  • You need a different type of SIM card (e.g. Nano SIM)
    If you have a mobile device that requires a different type of SIM card from the one you currently have, you can contact our Customer Service team on 13 14 23 and inform us that you need a replacement SIM card. We will then send you a SIM card containing a single SIM in all sizes: Standard Micro and Nano. Please note that SIM card replacement fee applies.

    Please note that your existing SIM card will be deactivated once you have activated your new SIM card. This process is not reversible; it is not possible to reactivate SIM cards that have been deactivated.

  • Your SIM card is faulty on arrival
    In some rare occasions, your SIM card may be faulty when you receive it on the mail. When you insert a faulty SIM card into your phone, you may get an error message such as INSERT SIM, SIM REG FAILED, or NO SERVICE/NETWORK.
    If you suspect that this is the case, please contact our Mobile Technical Support on 13 14 23 and we will go through some troubleshooting steps with you. If we determine that your SIM card is indeed faulty, we will send you a replacement SIM card free of charge.

  • Your SIM card is damaged
    Your SIM card may become damaged overtime through usage or unforeseen circumstances (e.g. submerged under water). When you insert a damaged SIM card into your phone, you may get an error message such as INSERT SIM, SIM REG FAILED, or NO SERVICE/NETWORK.

    If you suspect that your SIM card is damaged, please contact our Mobile Technical Support on 13 14 23. We will go through a few troubleshooting steps with you to help you determine if your SIM card is indeed damaged. You can then order a replacement SIM card for $20.

  • Your SIM card is lost/stolen
    Please contact our Customer Service on 13 14 23 (+61 13 14 23 if from overseas) as soon as possible if your SIM card is lost or stolen. Upon your notification of lost/stolen SIM card, we will bar your service to prevent unwanted/unauthorised usage. You can then order a new SIM card for $20.


SIM Card Delivery
Regardless of whether you are ordering a new SIM card or a replacement SIM card, you have two delivery options: Australia Post and StarTrack.

Australia Post
Delivery of SIM card via Australia Post is free of charge. Delivery typically takes 3-5 working days for customers in New South Wales and 5-8 working days for customers anywhere else in Australia.

StarTrack
Delivery of SIM card via StarTrack typically takes 1-3 working days Australia wide. There is a flat charge $10 delivery fee.


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