Legal
As of 1 August 2025, TPG Telecom's Enterprise, Government and Wholesale fixed business and fibre assets are part of Vocus. Click here to go the Vocus website and access your legal documents: https://www.vocus.com.au/help-and-support/legal-contracts/tpg
For all other legal documents, click here: https://www.vodafone.com.au/business/legal
The following downloads are available for TPG business customers about to purchase services.
- TPG Network General Terms - effective from 26 March 2025
- TPG Network Service Level Schedule - effective from 22 January 2025
- TPG Acceptable Use Policy - effective from 7 February 2024
- Customer Complaints
Product Specific Terms
- NBN Addendum (Retail)
- Business First - Mobile Product Terms
- TPG BizPhone with Webex App - Terms
- TPG Acceptable Use Policy - NBN Fixed Wireless additional term - effective from 7 February 2024
Critical Information Summaries
TPG offers a number of in-market plans with standard pricing, which are available to all business customers. A summary of each plan, which includes information about the service, information about pricing and other relevant details, can be found by clicking on the links below:
Archived General Terms
- TPG Network General Terms - effective 22 January 2025 to 25 March 2025
- TPG Network General Terms - effective 31 October 2023 - 21 January 2025
- TPG Network General Terms - effective 21 September 2023 - 30 October 2023
- TPG Network General Terms - effective 18 April 2023 - 20 September 2023
- TPG Network General Terms - effective 27 July 2022 - 17 April 2023
- TPG Network General Terms - effective until 26 July 2022
Archived SLA Schedule
- TPG Network Service Level Schedule - effective until 21 January 2025
Archived Product Terms
- Business First - Mobile Product Terms - effective until 11 August 2024
- Business First - Mobile Product Terms - effective until 22 February 2023
Archived TPG Acceptable Use Policy
- TPG Acceptable Use Policy - effective until 6 February 2024