Minimum Charge in First Month on TPG No Lock-In Contract NBN Broadband with Home Phone plans calculated as: $(NBN plan monthly charge) + $99.95 Setup + $20 Home Phone Prepayment Outside Included Value + $10 Equipment Delivery Fee.
Actual throughput speeds may be slower and could vary due to many factors including type/source of content
being downloaded, hardware and software configuration, the number of users simultaneously using the network
and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience
slower speeds than those connected by Ethernet cable.
Above Home Phone monthly and setup pricing is based on customers agreeing to waive the Customer Service Guarantee (CSG). For more information please contact TPG Sales on 13 14 23
Wi-Fi Router - Included
A $10 delivery fee applies if equipments are not collected from TPG“s Head Office. All equipment will be delivered in one package.
Important things to know about your NBN installation
1. Schedule an appointment
2. Before your installation appointment
You will need to think about where you want the NBN connection box (also known as Network Termination Device or NTD) and power supply to be installed, as on the day of installation you will need to point out to the installer the location where you want these NBN equipment to be installed. The installer will confirm whether the requested work can be performed without additional charges. Most suitable places are: near an accessible power point, in a cool, dry, ventilated area and away from busy areas where it may be knocked and damaged.
You need to be aware of fact that the NBN connection box will be installed somewhere 'inside' your premises which may not be in your desired area. This placement may impact how you get connected to NBN service and the type of router (e.g. Wi-Fi) or home phone you intend to use.
3. On the day of installation
4. NBN supplied equipment
5. Things to expect during installation
Click here to download the Preparing For The Fibre Connections Guide
Important Things you need to know
Only available in selected coverage areas. Please use the address checker above to check the availability in your area. Further availability checks will be conducted upon registration.
Backup Power Service:
Our service includes, at no additional charge, the supply of a backup battery unit. The backup battery unit will keep some elements of your telephone service going if
there is a power outage at your premises. This backup battery unit will keep power going to your NBN Network Termination Device but it will not supply power to either
your handset or your Internet router. This means if you have a telephone handset that does not require power and that handset is plugged into
the UNI-V port on your NBN NTD, then if there is a power outage you will be able to make and receive telephone calls (including calls to emergency services) for an
estimated period of time of about 5 hours.
However, if 1) You remove the battery backup unit, or 2) The unit is faulty or the battery is not replaced after the battery gets low on power, or
3) You have a telephone handset that needs power to function (e.g. wireless handset); then during a power outage, you will not be able to make or receive any calls,
including calls to emergency services.
TPG Home Phone Special Note:
- TPG Home Phone supports fax to national numbers in the Telstra, Optus, AAPT and Primus PSTN network. Fax to international numbers is not reliable and VoIP based fax is not supported. This plan does not support the Priority Assistance Scheme.
- TPG Home Phone does not support EFTPOS, Back to Base alarms, Foxtel program purchase via your landline, analogue modems, Priority Assistance Scheme, calls to 19/1900, 0500 numbers and Universal International Freephone Numbers (UIFN).
- Once an NBN Broadband with TPG Home Phone plan is purchased, you cannot cancel either component (NBN Broadband or Home Phone). Cancellation will cease both services. You cannot purchase TPG NBN Broadband or Home Phone as a standalone service.
TPG Home Phone Number:
At registration time, you can choose to port your existing number to TPG or have TPG supply a Direct Inward Dial Number (DID) for use with the TPG Home Phone service. This number will be allocated to you based on the address which you provide us at the time of registration.
TPG will make use of your number as a reference point to charge for local calls. TPG will use its best endeavours to supply the Integrated Public Number Database (IPND) with your address details for the purpose of emergency services (000) calling.
You can port (transfer) your phone number from Telstra, Optus, AAPT, Primus or Powertel
to TPG. We may not be able to port your number in all circumstances, including where you fail to provide correct
account details, or as a result of contractual obligations with your existing provider. If you are porting your
number to TPG, inbound calling to your number will not commence until porting is complete which will take a
further 1 to 5 business days.
Home Phone Included Calls (NBN Broadband Mega Bundle 12/1):NBN Broadband Mega Bundle 12/1 gives you the right to make unlimited Local Calls (includes 13/1300 numbers), unlimited Standard National Calls to Landlines, unlimited calls to Standard Australian Mobiles and unlimited International Calls to Landline & Mobile numbers in Canada, China, France, Germany, Hong Kong, Malaysia, Singapore, Taiwan, United Kingdom, and the United States of America. Standard per minute rates listed on our International Call Rates page apply for International Calls to other countries and for calls to satellite phones. Charges for calls made that are not included in NBN Broadband Mega Bundle 12/1 will be deducted from your Home Phone Prepayment Outside Included Value. Calls to 19/1900 numbers are not supported. The service is for residential consumers only and may not be used for commercial purposes.
Home Phone Included Calls (NBN Broadband Mega Bundle 100/40):NBN Broadband Mega Bundle 100/40 gives you the right to make unlimited Local Calls (includes 13/1300 numbers), unlimited Standard National Calls to Landlines, unlimited calls to Standard Australian Mobiles and unlimited International Calls to Landline & Mobile numbers in Canada, China, France, Germany, Hong Kong, Malaysia, Singapore, Taiwan, United Kingdom, and the United States of America. Standard per minute rates listed on our International Call Rates page apply for International Calls to other countries and for calls to satellite phones. Charges for calls made that are not included in NBN Broadband Mega Bundle 100/40 will be deducted from your Home Phone Prepayment Outside Included Value. Calls to 19/1900 numbers are not supported. The service is for residential consumers only and may not be used for commercial purposes.
Home Phone Prepayment Outside Included Value:
All TPG services are prepaid. You must pay the monthly recurring charges in advance.
In addition, you must make a prepayment for usage that is not within the included value (if any) for the plan that
you have acquired. Your initial prepayment will be $20. After registration, you may nominate how much you wish to
prepay but the minimum prepayment is $20. The prepayment will be debited from your nominated bank account or credit
card. By acquiring and continuing to use the service, you agree to an automatic top up of your prepayment. The top
up will occur when the amount of prepayment falls to below $10. When that happens, TPG will debit a sufficient amount
from your bank account/credit card to restore your nominated prepayment amount. If your usage is high, this can occur
more than once per month. You authorise TPG to make such debits to your account/credit card. If you do not exceed the
Included Value and do not incur any charges that are excluded from your plan, there will be no automatic top-ups.
We will send you messages about your usage and the debits during the month. Your service will become inactive if our
attempts to debit credit card/bank account to top up your prepayment are unsuccessful. If you do not use the prepayment,
it will be forfeited to us when you cancel the service.
You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit
card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.
After you have submitted your order, TPG will confirm if an installation appointment is needed.
If an installation appointment is needed, TPG will organise this and contact you with the appointment
details. You or an authorised person over 18 years of age will be required to be at the premises on
the day of the appointment. For more information,
please click here
Monthly access charges are billed monthly in advance. Payment options are Direct Debit or Credit Card.
All plans come with Dynamic IP address.
TPG's free IPTV service is not supported on TPG NBN Broadband plans.
Wi-Fi Router Included:
A 4 Port Wi-Fi Router is included in NBN Broadband with Home Phone plans. $10 Delivery fee applies if equipment is not collected from TPG's Head Office.
NBN Additional Pricing
NBN Broadband Features
- Super fast Internet speeds#.
- Unlimited download and upload - suitable for high volume sending and receiving of emails, downloading data, transferring large files including graphic rich content, high quality video & audio and applications.
- 20 email accounts and 30MB web space.
NBN Home Phone Features
- Great quality Audio.
- Choose to port your existing number or have TPG supply a new number.
- Cheap Local, National and International Calls. Click here to view call rates.
- Get enhanced features such as Call Barring, Number Display, Call Line Identification and Call Waiting at no extra charge.