TPG Inbound Voice
Make it easier for customers to reach you with flexible call routing options tailored to your needs. With a comprehensive range of inbound services - including 13, 1300 and 1800 voice calls - at affordable rates TPG can help your organisation to achieve maximum value from your inbound traffic.
Inbound calls can be routed to single or multiple answer points and to pre-selected answer points based on the time of day, call traffic load, or geographic origin.
TPG's Inbound Voice service accommodates changing business conditions with online self-management. Our Call Plan Manager is an invaluable tool to assist with disaster recovery. You can use the 'dynamic switch' feature to direct incoming traffic down a particular path to ensure service redundancy.
| Service | Inbound voice solutions |
| Configuration | 13, 1300, 1800, presence or International Toll Free Service (ITFS) |
| Access Networks | TPG and third party |
| Coverage | Nationwide within Australia and within select international countries for ITFS |
| Features | 24/7 online moves, adds and changes (MACs) Origin based routing (state, exchange service area, charge district area, postcode and mobile location identifier) Call overflow Call splaying Time of day, day of week and day of year Selection dependent routing Customised Voice Response (CVR) |
| Number Portability | Yes |
| Site Requirements | Nil |
| Reporting | Summary invoice and individual call details. Optional in-depth reporting with Online Bill Analyser. |
| Contract Terms | Minimum contract term is 12 months. Longer contract terms (e.g. 24 months, 36 months and longer) are available and attract term discounts. |
| Provisioning Targets | Standard: 5 business days Complex: 10 business days Logical changes: 5 working days |
| Outage Restoration Targets | 1 Hour |
