 |
Change of Plan Fees
|
| |
Inside
Contract |
Outside Contract |
Contract
Restart |
| ADSL2+ Upgrade |
$0 |
$0 |
No |
| ADSL2+ Downgrade |
$59 |
$0* |
No |
ADSL2+ to
ADSL2+ with TPG Home Phone |
$139.95
(less than 6 months)^ |
$79.95 |
Yes
(6 months) |
$79.95
(6 months or more)~ |
Broadband Off-Net Upgrade
(no speed change) |
$0 |
$0 |
No |
Broadband Off-Net Upgrade
(with speed change) |
$25 |
$0 |
No |
| Broadband Off-Net Downgrade |
$59 |
$59 |
No |
Broadband Off-Net to
ADSL2+
|
$115 |
$0
(18 months) |
Yes |
$59.95
(12 months) |
Yes |
Broadband Off-Net to
ADSL2+ with TPG Home Phone |
$139.95
(less than 6 months)^ |
$79.95 |
Yes
(6 months) |
$79.95
(6 months or more)~ |
|
Relocation Fees
|
| |
Inside
Contract |
Outside
Contract |
Contract
Restart2 |
| ADSL2+ to ADSL2+ |
$79 |
$59 |
Yes
(6 months) |
ADSL2+ to
ADSL2+ with TPG Home Phone |
$139.95
(less than 6 months)^ |
$79.95 |
Yes
(6 months) |
$79.95
(6 months or more)~ |
ADSL2+ to
Naked ADSL2+ |
$791 |
$591 |
Yes
(6 months) |
ADSL2+ to
Broadband Off-Net |
$79 |
$59 |
Yes
(6 months) |
Broadband Off-Net to
Broadband Off-Net |
$79 |
$59 |
Yes
(6 months) |
Broadband Off-Net to
ADSL2+ with TPG Home Phone |
$139.95
(less than 6 months)^ |
$79.95 |
Yes
(6 months) |
$79.95
(6 months or more)~ |
Broadband Off-Net to
ADSL2+ |
$79 |
$59 |
Yes
(6 months) |
Broadband Off-Net to
Naked ADSL2+ |
$791 |
$591 |
Yes
(6 months) |
^ You have been on your current plan (Monthly Charge) for less than 6 months.
~ You have been on your current plan (Monthly Charge) for 6 months or more than 6 months.
1 An active PSTN line on the Telstra Network will be required before installation of the new service at the new location.
2 If you have less than 6 months contract remaining or are outside of your current contract, you are required to restart your contract for 6 months. If you have more than 6 months remaining, your current contract term will continue.
|
Broadband Off-Net/ADSL2+ Reconnection
|
| |
Inside Contract |
Outside Contract |
Contract Restart |
| Reconnection of Broadband Off-Net |
$99 |
$99 |
Yes |
| Reconnection of ADSL2+ |
$99 |
$99 |
Yes |
|
Broadband Off-Net/ADSL2+ Cancellation
|
| |
Inside Contract |
Outside Contract |
| Cancellation of Broadband Off-Net |
Contract payout fee up to $350 # |
30 days notice |
| Cancellation of ADSL2+ |
Contract payout fee up to $350# |
30 days notice |
#The early termination charge is 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350.
|
Incorrect Call out fee for TPG Onsite technician
|
Please see http://www.tpg.com.au/helpdesk/faqs.php for more information
|
Broadband Off-Net/ADSL2+ Change of Plan
|
To change your ADSL plan please use the change of plan form under the
Your Account section.
Broadband Off-Net/ADSL2+ upgrade: a change to a plan with a higher or equal monthly access charge
Broadband Off-Net/ADSL2+ downgrade: a change to a plan with a lower monthly access charge
*ADSL2+ plan change as a Downgrade, outside of contract, free of charge is limited to one every 6 months. Any subsequent change as a Downgrade within 6 months will incur a fee of $90.
Contract restart: a new Minimum Contract Term (as defined for each Broadband Off-Net/ADSL2+ plan) that replaces any previous Minimum Contract Term.
Change of Plan special case1:
If you are changing plan in conjunction with a relocation or reconnection of your Broadband Off-Net/ADSL2+ service, a contract restart will apply as well as the applicable charges (see Relocation and Reconnection).
|
Broadband Off-Net/ADSL2+ Relocation
|
To change your ADSL location please use the change of location form under the
Your Account section.
If you are changing location where you would like to have Naked ADSL2+ or ADSL2+ with TPG Home Phone installed, please email ADSL Admin adsl_admin@tpg.com.au or call Customer Service on 13 14 23.
Relocation includes:
- Change of service address (even if the service telephone number does not change)
- Change of telephone number (even if the service address does not change)
Relocation special case:
If you are applying to relocate your current Internet service to a new location where your current service is not available, you have 3 options:
- Choose any of the available services (Broadband Off Net, ADSL2+, Naked ADSL2+ or ADSL2+ with TPG Home Phone). Applicable fees and contract term will apply as above.
- Cancel your current Internet service (paying out the remainder of your Minimum Contract Term up to $350 (see above for calculation))
- During the Minimum Contract Term if TPG determines that we cannot provide any Internet service (Broadband Off-Net, ADSL2+, Naked ADSL2+ or ADSL2+ with TPG Home Phone) at the new address/telephone number, your service will be cancelled and remaining portion of the Minimum Contract Term will be charged up to a maximum of $60.
TPG Internet cannot guarantee the availability of Broadband Off-Net, ADSL2+, Naked ADSL2+ or ADSL2+ with TPG Home Phone at any location; however TPG can test for availability on active phone numbers upon a customer’s request.
|
Broadband Off-Net/ADSL2+ Reconnection
|
The reconnection fee is levied by Telstra as their cost to reinstate your line to their standard telephone network and payable once your TPG ADSL/ADSL2+ service is disconnected.
To request for a reconnection, please send a fax to 02 98500813 or an email to
adsl_admin@tpg.com.au.
