Terms & Conditions
THESE TERMS APPLY FOR CURRENT PLANS.
You can find terms for TPG's discontinued products here
General
Broadband & Phone
- Service Description and Terms – Broadband Plans (ADSL2+, ADSL where Homephone not also purchased)
- Service Description and Terms – ADSL2+ with TPG Home Phone bundle, ADSL2+ with Landline Rental bundle, Naked ADSL2+ & FTTB Bundles
- Service Description and Terms – NBN
- Service Description and Terms – 5G Home Broadband
- Service Description and Terms – Home Wireless Broadband
- Service Description and Terms – TPG Voice (TPG VOIP, Home Phone,Landline Rental, BizPhone and Preselection)
- Service Description and Terms – Fibre Optic Broadband (South Brisbane)
- NBN FTTP/FTTN/FTTB/FTTC/HFC Brochure (8th November 2023 - Current)
- NBN FTTP/FTTN/FTTB/FTTC/HFC Brochure (14th June 2023 - 8th November 2023)
- NBN FTTP/FTTN/FTTB/FTTC/HFC Brochure (February 2023 - 14th June 2023)
- NBN FTTP/FTTN/FTTB/FTTC/HFC Data-only Brochure (8th November 2023 - Current)
- NBN FTTP/FTTN/FTTB/FTTC/HFC Data-only Brochure (14th June 2023 - 8th November 2023)
- NBN FTTP/FTTN/FTTB/FTTC/HFC Data-only Brochure (February 2023 - 14th June 2023)
- NBN Fixed Wireless Data-Only Brochure (14th June 2023 - Current)
- NBN Fixed Wireless Data-Only Brochure (24th May 2023 - 14th June 2023)
- NBN Fixed Wireless Data-Only Brochure (17th May 2023 - 24th May 2023)
- NBN Fixed Wireless Data-Only Brochure (June 2021 - May 2023)
- NBN Fixed Wireless Brochure (8th November 2023 - Current)
- NBN Fixed Wireless Brochure (14th June 2023 - 8th November 2023)
- NBN Fixed Wireless Brochure (24th May 2023 - 14th June 2023)
- NBN Fixed Wireless Brochure (17th May 2023 - 24th May 2023)
- NBN Fixed Wireless Brochure (February 2022 - May 2023)
- NBN Business Brochure
- 5G Home Broadband Brochure (28th June 2023 - Current)
- 5G Home Broadband Brochure (17th May 2022 - 28th June 2023)
- Home Wireless Broadband Brochure
- FTTB Bundle Brochure (15 December 2022 - Current)
- FTTB Bundle Brochure (5 June 2015 - 14 December 2022)
- FTTH Bundle Brochure (15 December 2022- Current)
- FTTH Bundle Brochure ( Pre 14 December 2022)
- Fibre Upgrade Terms and Conditions
- NBN Key Facts Sheet
- NBN Fixed Wireless Key Facts Sheet
- NBN Business Key Facts Sheet
- Warranty Information - Home Wireless and 5G Home Broadband
Mobile
- Service Description and Terms – Mobile Services (12 July 2021 - Current)
- Mobile Plan Brochure (12 July 2021 - Current)
Other Products
- Service Description and Terms – TPG Video Surveillance
- Service Description and Terms – Dial up Internet.
- Domain Name Hosting, Website Hosting and IP Addressing Terms & Conditions.
- Email Services Terms & Conditions apply to all POP3,IMAP accounts and Email Forwarding.
- Virtual Phone Card Terms & Conditions apply to TPG's Virtual Phone Card Service.
Account & Billing
Terms & Conditions (Discontinued Products)
Mobile and Mobile Broadband