Terms & Conditions

This agreement is with TPG Internet Pty Ltd (ABN 15 068 383 737).

1.0 Additional IP Addresses

    1.1 Additional IP addresses can be rented in plans of 4, 8, 16 by TPG ADSL Customers.

    1.2 To register for additional IP addresses, the Customer must already have, or must register for a TPG ADSL plan with a fixed or static IP address.

    1.3 If the additional IP addresses are not registered at the same time as the Customer’s ADSL plan, a once-off setup fee will be charged on registering for the additional IP addresses, for the amount specified online at http://www.tpg.com.au/products_services/ip_addressing.php.

    1.4 2 addresses from each plan of IP addresses are not usable. So, for example, if a Customer registers for a package of 8 IP addresses, only 6 of these can be used. This is dictated by IP subnetting, where the 2 addresses are used for the network address, and the broadcast address.

    1.5 The annual subscription fee for the Customer’s additional IP addresses will be as advertised online at http://www.tpg.com.au/products_services/ip_addressing.php at the time the account is registered, or subsequently when the plan is renewed each year.

2.0 Billing

    2.1 SETUP FEES

      2.1.1 Applicable setup or administration fees are as advertised for the Customer’s plan online at the time of registration, and are charged at the time the Customer’s registration is processed.


      2.2.1 Subscription fees for TPG IP addressing services are billed annually in advance, and are non-refundable, even if the Customer does not make use of the service, or terminates the service before the end of their billing year.

      2.2.2The Customer's billing year begins when their service is activated, regardless of when the Customer starts to use it.

      2.2.3 One week before the end of a billing year, the Customer’s plan will automatically renew, and the following year’s subscription fee will be charged. Non-payment of subscription fees will result in the Customer’s service being suspended or terminated. It is the Customer’s responsibility to ensure the account is paid prior to the end of a billing year


      2.3.1 TPG may change the range of services it offers or the specifications of its service plans at any time without notice to the Customer.

      2.3.2 Setup and subscription fees are subject to change at any time without notice to the Customer, but new prices will not be applied retroactively, so once the Customer has been invoiced their annual subscription fee, they will not be charged any extra subscription fees during that billing year.


      2.4.1 Initial charge for TPG IP addressing services are payable by cheque or credit card only, unless the service is billed to the Customer’s ADSL account, in which case payment will be by the method used to pay for the ADSL service. However, Direct Debit will be accepted for future renewals.
      2.4.2 Accepted credit cards: Visa, Mastercard, American Express, Diners Club. Accounts paid with an American Express or Diners Club card will incur a surcharge of 3.02% and 2.75% (incl. GST) of the invoice amount respectively when TPG debits the card.

3.0 Misuse

    3.1 TPG reserves the right to suspend or terminate without notice any Customer’s account involved in offensive and/or illegal activities under State and/or Federal laws. In such a case the relevant law enforcement agency(ies) will be notified and, where possible, offending material(s) passed on.

    3.2 TPG services may not be resold or rented out to a third party without the express written consent of TPG. TPG reserves the right to suspend or terminate a Customer’s TPG services if it has reason to believe any of the Customer’s TPG services have been resold or rented to a third party.

    3.3 TPG reserves the right to suspend without notice any Customer’s account involved in the misuse of the TPG network or TPG services, where the misuse is to the detriment of other TPG users. This includes but is not limited to email abuse, spamming, mass emailing, network scanning, hosting a network or email virus, hosting a phishing site and causing blacklisting by other service providers.

4.0 Cancelling the Service

    4.1 The service must be cancelled by notice in writing or it will continue to renew automatically and the Customer will continue to be charged for such renewals. Where the Customer delegates the service to another provider, it is still the Customer’s responsibility to advise TPG of this and cancel their TPG service.

    4.2 It is the Customer’s responsibility to ensure that TPG has received their written cancellation notice at least 30 days before the service expires.

    4.3 The written cancellation notice must specify which service is to be terminated and must contain the Customer’s personal account details, including: The account username or Customer ID number, the account password and the Customer’s name, address and telephone number.

    4.4 If the Customer cancels their service during their first subscription year, none of the subscription fee will be refunded. If the Customer cancels during a subsequent subscription year, they will be entitled to a pro rata refund equal to the remainder of their subscription year less the 30 day notice period.