Level up your connection

nbn^® Fibre, or Fibre to the Premises (FTTP), is nbn co ltd.’s best and fastest technology. Having a FTTP connection will mean that fibre will be connected all the way to your home – it's the best nbn^® option available in Australia.

The duration for the installation and activation of your nbn^® Fibre by nbn co ltd. depends on your location and existing nbn^® technology. nbn co ltd. estimates either 19 or 25 business days for urban addresses and 24 or 29 business days for remote/regional addresses. In the meantime, if you’re not already an nbn^® customer with us, we’ll set you up with an Interim nbn^® Plan so you can get connected quicker. Once your nbn^® Fibre upgrade is complete, we’ll automatically switch you over.

nbn co ltd. will install new nbn^® equipment inside and outside your premises to complete the upgrade. We will help arrange a time for the installation and update you via SMS.

Installation appointment (you or someone over 18 needs to be home for this appointment)

An nbn^® installer will install the necessary equipment and will need access to both the interior and exterior of your property. This appointment generally takes 3 to 4 hours but may take longer for more complex connections. Depending on your specific installation, there may be some noisy works or temporary service interruptions during the installation.

In some cases, you will also need an initial appointment first. This will be determined by nbn co ltd.

Pre-installation visit (if needed, no one needs to be at home for this visit)

An nbn^® installer will assess the exterior of your property to identify any potential obstacles and prepare for your installation appointment. This visit typically takes between 45 minutes to 1.5 hours. However, more complex connections may require additional time.

Eligible addresses where standard installation is required can upgrade for $0 installation. You will need to sign up to one of our eligible plans that require a compatible high-speed modem. In some cases, there may be additional fees when a new modem is required.

nbn co ltd. will determine if an eligible address requires a non-standard installation and if the upgrade requires additional costs associated with completing the upgrade.

You’ll need the landlord’s permission to upgrade to nbn® Fibre at their premises as it may require work to the property to set up the connection, such as drilling into walls.

We’ve created a customisable letter that you can send to your landlord or property manager. Download the letter template.

Once you have approval, we can proceed with the upgrade.

nbn^® Fibre connections require a compatible modem router, which both connects you to the internet and distributes the connection to other devices.

We don’t have an end date, but nbn co ltd. is aiming to upgrade 10 million premises (or 90% of their Fibre to the Node customers) to ultrafast nbn^® Fibre by the end of 2025.