Additional Naked ADSL2+ Pricing
Change of Plan Fees
| Change of Plan (on same phone line) | Inside Contract | Outside Contract | Contract Restart | |||
| Naked ADSL2+ to Naked ADSL2+ Upgrade | $0 | $0 | No | |||
| Naked ADSL2+ to Naked ADSL2+ Downgrade | $59 | $0 | No | |||
| Naked ADSL2+ to ADSL2+ * | Disconnection of Naked ADSL2+ and connection of ADSL2+ required* |
Disconnection of Naked ADSL2+ and connection of ADSL2+ required* |
Yes |
* You need to cancel Naked ADSL2+ service (cancellation fees for Naked ADSL2+ apply of up to $350 if within contract), apply for a PSTN line on the Telstra Network first, then apply for a new ADSL2+ connection (connection fees may apply)
Relocation Fees
| Inside Contract | Outside Contract | Contract Restart 2 | ||||
| Naked ADSL2+ to Naked ADSL2+ | $791 | $591 | Yes, 6 months | |||
| Naked ADSL2+ to ADSL | $791 | $591 | Yes, 6 months | |||
| Naked ADSL2+ to ADSL2+ | $791 | $591 | Yes, 6 months | |||
| Naked ADSL2+ to ADSL2+ with TPG Home Phone | $79 | $59 | Yes, 6 months |
1 An active PSTN line on the Telstra Network will be required before installation of the new service at the new location.
2 If you have less than 6 months contract remaining or are outside of your current contract, you are required to restart your contract for 6 months. If you have more than 6 months remaining, your current contract term will continue.
Cancellation
| Inside Contract | Outside Contract | |||
| Cancellation of Naked ADSL2+ | Contract payout fee up to $350^ | 30 days notice |
^ The early termination charge is 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350.
Withdraw Naked ADSL2+ Application
| Fee | $109 |
Incorrect Call out fee for TPG Onsite technician
| Flat Fee | $89 |
Relocation special case:
If you are applying to relocate your Naked ADSL2+ service during the Minimum Contract Term to an area where TPG Naked ADSL2+ or ADSL2+ is not available, you have the option to change to a TPG ADSL plan (with applicable charges and contract restart) after an active Telstra phone service has been installed.