5G Home Broadband, an nbn® alternative
TPG 5G Home Broadband
Looking for an alternative to nbn®? Get connected in a few quick steps with 5G Home Broadband.
Australia's best value 5G home internet
Based on Outstanding Value – Wireless Broadband award by Canstar Blue 2024. 5G Plus plan pricing. New connections only. T&C apply.
Looking for an alternative to nbn®? Get connected in a few quick steps with 5G Home Broadband.
You need to use port forwarding, hosting, remote access or Smart Home systems
Heads up for techy types: 5G Home Broadband uses Carrier-grade Network Address Translation (CG-NAT) which assigns services with a private IP address instead of a dynamic public IP address. Our network will then translate that private address into a public address. This means that stuff that depends on internal NAT won't work on 5G Home Broadband, including:
If 5G Home Broadband won't be right for you, check your address on our website for another great plan.
You play multiplayer shooting games or battle MMORPGs
5G Home Broadband may not be suitable for online gaming due to its higher connection latency, which is the amount of time it takes for data packets to go from one place to another on an internet connection. Low latency is important for ultra-time-sensitive stuff like multiplayer shooting games or battle MMORPGs.
If 5G Home Broadband won't be right for you, check your address on our website for another great plan.
If you have an existing TPG Voice phone service, you can set up Virtual Phone when you order 5G Home Broadband.
Virtual Phone lets you:
Virtual Phone can't be used to make calls. You can change the Call Forwarding number in My Account by selecting Virtual Phone.
It's not possible to set up Virtual Phone after 5G Home Broadband has been ordered.
You can find our 5G setup and troubleshooting guides on TPG Support:
It's not possible to accrue any excess data charges with 5G Home Broadband.
Moving to a new address? 5G Home Broadband is only for use at the address nominated on your order, so you'll need to contact us to move your TPG service.
The type of TPG internet service may change based on what's available at your new address.
Moving Home Fee | $0 |
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You can cancel your 5G Home Broadband service by contacting us.
Cancellation Fee - No lock-in contract | $0 |
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This fee is charged if you withdraw your order or cancel your 5G Home Broadband service within the first 36 months and do not return the 5G Home Broadband modem to us in Good Working Order within 21 days. You must use the prepaid consignment we send you for your return.
NRF for new modem (RRP $612) | $17 per month remaining in first 36 months (maximum $612)* |
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NRF for refurbished modem | $0^ |
*Example: If you cancel after 24 months, the NRF would be $17 x 12 months = $204.
^TPG retains ownership of refurbished modems so they must be returned to TPG within 21 days of cancellation/withdrawal.
Discount available to approved customers (‘Eligible Customers’) who sign up to any TPG 5G Home Broadband plan (‘Eligible Plan’) from11/12/2024. This offer is available until withdrawn. Offer available to new TPG 5G Home Broadband customers only. Discount includes:$10/mth off monthly plan fees (monthly access fees) on Eligible Plan for the first 6 months. Discount will be applied as a recurring monthly credit for the first 6 months and is forfeited if you cancel or change your plan within the first 6 months. After the first 6 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is available in conjunction with other in-market offers, if applicable. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.