Skip to main content

Is there a contract to purchase 5G Home Broadband?

All 5G Home Broadband plans are available on a no lock-in contract.

How am I billed for my 5G Home Broadband service?

5G Home Broadband is provided on a prepaid basis. You must pay the monthly recurring charges in advance. TPG will debit your bank account/credit card 7 days prior to the end of the billing period for the following billing period’s monthly charge.

Are there any excess charges?

No, it isn’t possible to accrue any excess charges with 5G Home Broadband.

Do I need to purchase any new hardware or equipment to use 5G Home Broadband?

To use 5G Home Broadband, you must use the 5G Home Broadband Modem supplied by us. All our new 5G Home Broadband customers will get this modem included with their plan.

What is the 5G Home Broadband Modem Non-return fee?

If you cancel your plan within 36 months of connecting or if your order is withdrawn by us, you will need to return the 5G Home Broadband Modem in good working condition to us. If you do not return the modem within 21 days of your order being withdrawn or cancellation of your service, then you will be charged a modem non-return fee. The non-return fee is calculated as $17 multiplied by months remaining in the first 36 months e.g. if you leave after 24 months you would pay $17 x 12 (the number of remaining months), a total of $204. Max modem non-return fee is $612.

Is there a cancellation fee for 5G Home Broadband?

5G Home Broadband is only available on a no lock-in contract, so there's no Contract Break Fee if you choose to cancel. To avoid any modem non-return fee, simply return the modem to us within 21 days of your order being withdrawn or cancellation of your service.