Moving Home Fees
TPG Recommended
(Move your Broadband & Home Phone to your new home with TPG and Save)
| Current Plan | New Plan | Inside Contract | Outside Contract |
|---|---|---|---|
| ADSL2+ Home Bundle | ADSL2+ Home Bundle | Fee: $99.95 Current contract continues |
Fee: $99.95 No contract restart |
| ADSL2+ Home Bundle | FTTB Bundle | Fee: $0 Current contract continues |
Fee: $0 No lock-in contract |
If you are getting a new phone number, once your service relocation is processed we will charge you $20 as Prepayment for your new number. Any unused Prepayment for your old phone number will be credited back to your account 3 days after the relocation has completed.
Other Moving Home Fees
| Current Plan | New Plan | Inside Contract | Outside Contract |
|---|---|---|---|
| ADSL2+ Home Bundle | ADSL2+, Broadband Off–Net# | Fee: $59.95 Current contract continues but with minimum of 6 months |
Fee: $59.95 6 month contract restart |
| ADSL2+ Home Bundle (Including NBN Ready Bundle) |
NBN Bundle ^ | Fee: $99.95 + Cancellation Fee: $99 No lock-in contract Fee: $0 18 month contract restart |
Fee: $99.95 No lock-in contract Fee: $0 18 month contract restart |
#You will be allocated a new TPG username.
^ Important: An additional once off $300 nbn™ New Development Charge will apply if you are moving to nbn and the premises you are moving to is identified by nbn™ as being within the site boundary of a new development. If you are inside a contract, cancellation fee will be waived if nbn™ new development charge applies.
If you are moving to NBN and you are getting a new phone number, once your service relocation is processed we will charge you $20 as Prepayment for your new number. Any unused Prepayment for your old phone number will be credited back to your account 3 days after the relocation has completed.
Moving Home special case 1:
If you are applying to relocate your ADSL2+ Home Bundle service during the Minimum Contract Term to an area where TPG ADSL2+ Home Bundle service is not available, you have the option to change to a TPG NBN service (current contract continues and moving home fee of $99.95 apply) or ADSL2+ / Broadband Off-Net service (contract restart and moving home fee of $59.95 apply) after an active Telstra phone service has been installed. If you decide not to do this, your service will be cancelled and early termination charge will be applicable of 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350.
Moving Home special case 2:
If you are applying to relocate your ADSL2+ Home Bundle service during the Minimum Contract Term and TPG determines that TPG NBN, ADSL2+ Home Bundle/ADSL2+, ADSL service is not able to be provisioned at the new address/telephone number, your service will be cancelled and remaining portion of the Minimum Contract Term will be charged up to a maximum of $60.
Change of Plan Fees (Same Location)
| Current Plan | New Plan | Inside Contract | Outside Contract |
|---|---|---|---|
| ADSL2+ Home Bundle (including NBN Ready Bundle) |
NBN Bundle | Fee: $0 18 month contract restart |
Fee: $0 18 month contract restart |
| ADSL2+ Home Bundle (including NBN Ready Bundle) |
NBN Bundle | Fee: $99.95 + Cancellation Fee: $99 No lock-in contract |
Fee: $99.95 No lock-in contract |
| ADSL2+ Home Bundle Upgrade | Fee: $0 No contract restart |
Fee: $0 No contract restart |
|
| ADSL2+ Home Bundle Downgrade | Fee: $59 No contract restart |
Fee: $0 No contract restart |
|
| ADSL2+ Home Bundle | FTTB Bundle | Fee: $0 Current contract continues |
Fee: $0 No lock-in contract |
| ADSL2+ Home Bundle | ADSL2+, Naked ADSL2+ | Disconnection of ADSL2+ Home Bundle and connection of ADSL2+ required * | Disconnection of ADSL2+ Home Bundle and connection of ADSL2+ required * |
* You need to cancel ADSL2+ Home Bundle service (cancellation fees for ADSL2+ Home Bundle apply of up to $350 if within contract), apply for a PSTN line on the Telstra Network first, then apply for a new TPG Naked ADSL2+ or ADSL2+ connection (connection fees may apply)
Cancellation
| Product Name | Inside Contract | Outside Contract / No Lock-in Contract |
|---|---|---|
| Cancellation of any ADSL2+ Home Bundle | Contract payout fee up to $350 ^ | 30 days notice |
^ The early termination charge is 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350.
Incorrect Call out fee for TPG Onsite technician
| Flat Fee | $89 |
|---|
Connection Fee with Technician Visit
| TPG Home Phone technician visit | $59.99 # |
|---|
# This fee may apply only to customers who registered for a TPG ADSL2+ Home Bundle without an existing active phone line or an active DSL service.
On the day of the home phone scheduled connection, TPG will deliver the service to the network boundary point of customer’s premises. This network boundary point is typically either:
- The first telephone socket (inside a free standing premises. such as a house) or
- The Main Distribution Frame (in a multiple dwelling unit for example an apartment).
If additional cabling is required at the customer’s building MDF then the customer can choose to get a private technician to do the work or request a TPG tech.
A fee of $59.99 will apply in these circumstances.
Please note the service will be delivered to the first side of the MDF (the A side). Any wiring that is missing to connect to the other side (the B side) & into the building requires a technician.
Click here to view a detailed diagram.
Fee for Changed or Missed Installation Appointment - ADSL2+ Home Bundle
| Fee | $109 |
|---|
The above fee applies if you give TPG less than 3 working days notice of any change in installation appointment prior to the scheduled appointment communicated by TPG to you.