Moving Home Fees
| Current Plan | New Plan | No Lock-in Contract |
|---|---|---|
| FTTB Bundle | FTTB Bundle | Fee: $0 |
| FTTB Bundle | NBN Broadband with Home Phone | Fee: $0 |
Change of Plan Fees (Same Location)
| Change of Plan | Fees |
|---|---|
| FTTB Bundle - Upgrade | Fee: $0 |
| FTTB Bundle - Downgrade | Fee: $0 |
| FTTB Bundle to NBN Bundle, ADSL2+ with Home Phone Bundle, ADSL2+, Naked ADSL2+, Broadband Off-Net |
Not Available |
Cancellation
| Product Name | Inside Contract | Outside Contract / No Lock-in Contract |
|---|---|---|
| Cancellation of FTTB Bundle | Contract payout fee up to $350^ | $0 cancellation fee Customers must provide 30 days notice |
^ The early termination charge is 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350.
Fee for Changed or Missed Installation Appointment - FTTB
| Fee | $89 |
|---|
The above fee applies if you give TPG less than 3 working days notice of any change in installation appointment prior to the scheduled appointment communicated by TPG to you.
Incorrect Call out fee for TPG Onsite technician
| Flat Fee | $89 |
|---|