Moving Home Fees
| Current plan | New plan | No lock-in contract | 6-month contract |
|---|---|---|---|
| FTTB | FTTB | $99.95 Change of Plan Fee $20 Prepayment (if required) $10 Equipment Delivery Fee (if modem or network equipment is required) |
$0 Change of Plan Fee $20 Prepayment (if required) $10 Equipment Delivery Fee (if modem or network equipment is required) |
| nbn® | FTTB |
Change of Plan Fees (Same Location)
| Change of plan | No lock-in contract | 6-month contract |
|---|---|---|
| FTTB – Different Technology (e.g., FTTB50/FTTB100 to FTTB250/FTTB Max) |
$99.95 | $0 |
| FTTB – Same Technology (e.g., FTTB50 to FTTB100 and FTTB250 to FTTB Max) |
$0 | $0 |
| nbn® to FTTB | $99.95 | $0 |
Cancellation
| Product Name | Inside Contract | Outside Contract / No Lock-in Contract |
|---|---|---|
| Cancellation of FTTB Bundle | $99.95 contract payout fee | $0 cancellation fee 30 days’ notice required for cancellation |
Fee for Changed or Missed Installation Appointment - FTTB
| Fee | $89 |
|---|
The above fee applies if you give TPG less than 3 working days notice of any change in installation appointment prior to the scheduled appointment communicated by TPG to you.
Incorrect Call Out Fee for TPG Onsite Technician
| Flat Fee | $89 |
|---|