Moving Home Fees

Current Plan New Plan Inside Contract Outside Contract / No Lock-in Contract
NBN Bundle
(TPG supplied modem)		 NBN Bundle*
(TPG supplied modem)		 Fee: $0 Fee: $0
NBN Data-Only Plan
(BYO modem)		 NBN Data-Only Plan*
(BYO modem)		 N/A Fee: $0
NBN Bundle
(TPG supplied modem)		 FTTB Bundle
(TPG supplied modem)		 Fee: $0
Current contract continues		 Fee: $0
No lock-in contract
NBN Data-Only Plan
(BYO modem)		 FTTB Bundle
(TPG supplied modem)		 N/A Fee: $0
No lock-in contract

* Important: An additional once off $300 nbn™ New Development Charge will apply if you are moving home and the premises you are moving to is identified by nbn™ as being within the site boundary of a new development.

Change of Plan Fees (Same Location)

Change of Plan Inside Contract Outside Contract
NBN Bundle - Upgrade $0 $0
NBN Bundle - Downgrade $0 $0

TPG NBN Broadband customers are not able to change their plan to a TPG ADSL2+/ADSL services.

Cancellation

Inside Contract Outside Contract / No Lock-in Contract
Cancellation of NBN Bundle Contract payout fee up to $350 ^ $0 cancellation fee
Customers must provide 30 days notice

^ Depending on the terms of your plan.

nbn™ New Development Charge

Charge $300
nbn™ New Development Charge applies if your premises is identified by nbn™ as being within the site boundary of a new development.

Fee for Changed or Missed Installation Appointment - NBN

Fee $109

The above fee applies if you give TPG less than 3 working days notice of any change in installation appointment prior to the scheduled appointment communicated by TPG to you.

Incorrect NBN Fault Lodged

No technician visit $50
With technician visit $150 for first 2 hours
$75/hour thereafter(Minimum charge $150)

Lodged NBN fault is considered incorrect if NBN Co finds no fault or the fault is caused by your equipment