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HIGH SPEED NBN IS AVAILABLE AT YOUR ADDRESS

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HIGH-SPEED NBN IS UNAVAILABLE AT YOUR ADDRESS

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Fibre to the Home - FTTH Plans

Contract Term

Select a month-to-month plan

$89.99/mth after first 6 months
90 Mbps | 17 Mbps
DOWNLOAD | UPLOAD
Typical Evening Speed #

6 months promo for new customers only

$
49
99
/Mth

For First 6 Months
Then $89.99/mth thereafter^

Minimum charge $

Pay As You Go Calls
Unlimited Data
Wi-Fi Modem

Critical Information Summary Critical Information Summary

$89.99/mth after first 6 months
90 Mbps | 17 Mbps
DOWNLOAD | UPLOAD
Typical Evening Speed #

6 months promo for new customers only

$
79
99
/Mth

For First 6 Months
Then $89.99/mth thereafter^

Minimum charge $

Pay As You Go Calls
Unlimited Data
Wi-Fi Modem

Critical Information Summary Critical Information Summary

$99.99/mth after first 6 months
90 Mbps | 17 Mbps
DOWNLOAD | UPLOAD
Typical Evening Speed #

6 months promo for new customers only

$
89
99
/Mth

For First 6 Months
Then $99.99/mth thereafter^

Minimum charge $

Unlimited Standard National Calls
Unlimited National Calls to Mobiles
Unlimited Data
Wi-Fi Modem

Critical Information Summary Critical Information Summary

$109.99/mth after first 6 months
90 Mbps | 17 Mbps
DOWNLOAD | UPLOAD
Typical Evening Speed #

6 months promo for new customers only

$
99
99
/Mth

For First 6 Months
Then $109.99/mth thereafter^

Minimum charge $

Unlimited Standard National Calls
Unlimited National Calls to Mobiles
Unlimited International Calls to 15 Countries
Unlimited Data
Wi-Fi Modem

Critical Information Summary Critical Information Summary

Typical evening speed download speed and is measured between 7pm-11pm. Typical evening upload speed is estimated by reference to the maximum upload speed for the plan. Actual throughput speeds may be slower and could vary due to various factors including interference, customer cabling and equipment, download source, and quality and distance of in-building copper. ^$10/mth off for first 6 months offer is available for new customers only and is available until withdrawn. Total min charge = First month's plan fee + $10 delivery fee + $20 Prepayment fee. $20 Prepayment fee paid at sign-up and topped up automatically (if amount falls to min. $10) on recurring basis when service is used for calls outside of included value. Technician appointment required to install equipment.


mobile icon Get 50% off SIM plan fees for the first 6 months. New mobile customers only. T&C apply. Find out more

Why TPG FTTH?

FTTH watch 4k
WATCH 4K CONTENT

You need at least 25Mbps to watch 4K content on Netflix and YouTube. With our FTTH product, you can stream 4k on multiple devices without suffering the buffer!

FTTH for renter
PERFECT FOR RENTERS

Get a flexible no lock-in contract plan. Whether you are a renter or home owner, we've got you covered.

Nbn plans speed options 1
AMAZING SPEED

Get 90Mbps typical evening speeds, perfect for HD and 4k streaming

FTTH wifi modem ac
HIGH-SPEED WI-FI MODEM INCLUDED

Packed with the latest Wi-Fi 6 technology for great in-home Wi-Fi.

FTTH phone service
PHONE SERVICE

A phone service is included in all our FTTH bundles. If you want to make calls, you can Pay as You Go or choose from national and international call options.

FTTH customers
JOIN OVER 2 MILLION CUSTOMERS

The TPG Telecom group is the second biggest fixed line broadband provider in Australia.

1986
ESTABLISHED IN AU
0
dollar
FTTH SETUP FEE ON 18 MONTH PLAN
50000
ON-NET FIBRE CUSTOMERS
2
MIL +
TPG GROUP CUSTOMERS

Important things you need to know

Equipment

High-Speed Wi-Fi Modem

  • Advanced Wi-Fi 6 capable: the next generation of in-home Wi-Fi
  • Plug-n-play for a hassle-free setup
  • Multiple Gigabit LAN ports for wired connections to your devices
  • Suitable for high-speed broadband plans
  • VoIP enabled

Premium WiFi Modem

 

Makes and models of modems supplied are subject to availability.

Delivery fee of $10 applies.

Where you purchase equipment from TPG as a consumer within the meaning of the Competition and Consumer Act, 2010, that Act creates certain warranties which will apply in respect of the equipment.

Call Rates

TPG Voice Service Call Rates

Service Call Rates
Local Calls 25¢
per call
National Calls 25¢ per minute^
(plus 39¢ call connection)
National Cap Capped at $2 up to 20 minutes per call
per minute National Call rates thereafter^
Mobile Calls 39¢ per minute^
(plus 39¢ call connection)
Mobile Cap Capped at $2.48 up to 20 minutes per call
per minute Mobile Call rates thereafter^
International Calls Check International Call Rates (39¢ call connection applies)
Call connection not charged for the first 100 minutes (L Bundle) each month and for all calls to specific International destinations (XL Bundle)
13/1300 Calls 30¢
per call
18/1800 Calls Free
19/1900 Calls Not supported
Directory Assistance - 1223 $1.10
per call
TPG 13 14 23 Free

TPG defines a Local Call to be a call made to a number in the same Standard Zone Unit or an adjacent Standard Zone Unit.

^ Charged per 30 second block or part thereof

Services & Features

TPG's range of services and features help you make the most out of your TPG Voice Service.

Call Features & Services Description Rate
Call Barring Allows you to restrict certain call types that can be dialed from your TPG Voice Service more Free
Number Display / Number Block Select whether you would like your caller identity blocked or displayed when calling other parties more Free
Call Waiting Notifies you of an incoming call on your TPG Voice Service while you are already on a call. You can place your call on hold to answer the incoming call more Free
Call Forwarding Allows you to divert calls from your TPG Voice Service number to a different number more Standard call rates apply to forwarded calls.
Caller ID Allows you to see the phone number of the person calling you on your TPG Voice Service (Only applicable on phones that supports Caller ID) more $0

Call Barring

Call Barring allows you to restrict certain call types that can be dialed from your TPG Voice Service. You can choose to bar the following call types through the TPG Voice Service Control Panel Tool within Your Account::
  • Outgoing national long distance calls (STD)
  • Outgoing calls to mobile phones
  • Outgoing international calls
Please note Call Forwarding features will not work if you have barred outgoing national long distance calls.
Pricing
This feature is free to customers on FTTB Bundle Plans.
Activating This Service
This feature is ready to use and doesn't require activation. Log into Your Account to configure Call Barring through the TPG Voice Service Control Panel Tool:
Call barring config

Number Display/ Number Block

With Number Display/Number Block, you can select whether you would like your phone number displayed or blocked when calling other parties.
Pricing
This feature is free to customers on FTTB Bundle Plans.
Activating This Service
This feature is ready to use and doesn't require activation. Log into Your Account to configure Number Display/Number Block through the TPG Voice Service Control Panel Tool:
Number display

Call Waiting

Call Waiting notifies you if someone is calling on your TPG Voice Service while you are already on a call. You can place the first call on hold to answer the second incoming call, and switch back again. To use this feature your phone will need to have either the 'recall' or 'flash' button.
Pricing
This feature is free to customers on FTTB Bundle Plans.
Activating This Service
This feature is ready to use and doesn't require activation.
Using This Service
If you hear a beep while on a call, you simply press the 'Recall' or 'Flash' button to switch to the second call. Once finished you simply press 'Recall' or 'Flash' button again to return to the original call.

Call Forwarding

Call Forwarding allows you to divert calls from your TPG Voice Service number to a different number.
You have the options to forward the following call types:
  • All incoming calls
  • If no reply
Please note 'Divert if no reply' will not work if you have chosen to divert all incoming calls. Call forwarding to international numbers is not supported.
Pricing
Standard call rates apply to forwarded calls. Call forwarding for Bundles and Add-ons explained.
Activating This Service
This feature is ready to use and doesn't require activation. Log into Your Account to set up Call Forwarding through the TPG Voice Service Control Panel Tool:
Call forwarding setup

Caller ID

Caller ID allows you to see the phone number of the person calling you on your TPG Voice Service. This feature is only applicable on the phones that supports Caller ID. Please note not every number will show up, unlisted numbers, numbers blocked by the caller, international calls or calls from some areas within Australia will appear as PRIVATE or UNAVAILABLE.
Pricing
This feature is free to customers on FTTB Bundle Plans.
Activating This Service
This feature is ready to use and doesn't require activation.

International Rates

TPG Home Phone Call Rate Calculator

Important Things you need to know

General

For personal use by approved customers in selected areas only. Subject to service qualification check. TPG FTTH is a data and phone service. You cannot share data or call inclusions between your TPG FTTH Plan and your TPG Mobile Plan and vice versa.

Minimum monthly spend is calculated as the first month’s plan fees plus $10 modem delivery fee and $20 Prepayment. Recurring monthly plan fees for included data are charged in advance for the following billing month, 7 days before the start of the month. Calls made that are not included in your plan will be charged by deducting usage charges from your Prepayment. You will be charged for using your plan from the point of service activation at your premises.

Total minimum cost excludes any additional costs that may be incurred for non-standard connection.

FTTH Connection

A technician appointment is required to install any required FTTH equipment at your address. An FTTH ready modem (which is WiFi and VoIP enabled) will be delivered to you after purchasing this plan. You require this modem to use your FTTH and TPG Voice service. Third party modems are not supported. You may require a Network Termination Unit (NTU) with your FTTH service. If required, we’ll supply this to you without charge. The NTU remains the property of Vision Networks and should not be removed from a premises once installed. We will advise you of the date and time of the installation appointment once you have received the modem. You should receive the modem within 2-5 working days after it has been dispatched from our warehouse. You or an authorised person over 18 years of age will be required to be home on the day of installation for a technician visit. You will need to supply your own standard phone handset (approved for use in Australia) to use the TPG Voice service.

The installation of FTTH will disconnect the current copper-line telecommunications service that is connected to your premises but will not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.

Where your address has multiple copper lines, the FTTH installer will confirm with you that the correct copper- line has been transitioned. Not all the devices and services currently using your copper-line phone and internet service will be able to operate over FTTH. This may include back-to-base alarms, personal response systems, fax machines, EFTPOS or your modem. Please check with your manufacturer or provider to see if the device or service is compatible with FTTH.

We are responsible for your service up to the Network Boundary Point, which is your side of the Main Distribution Frame (the telecommunications frame typically located in your building's communications room/basement). You are responsible for all cabling and equipment beyond that point.

Typical Evening Speed

Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan.

Typical Evening Speed: This is the typical busy period download speed that the average consumer can expect to receive between 7pm and 11pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period. The actual speeds you experience will vary on a number of factors such the technology used to deliver your service, interference, customer cabling and equipment, download source, quality and distance of in- building copper, the number of devices connected to your network and the content you access. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

Voice Services

TPG Voice Service is delivered using voice over Internet Protocol (VoIP). The Voice Service supports fax to national numbers in the Telstra, Optus, AAPT and Primus PSTN network. Fax to international numbers is not reliable and VoIP based fax is not supported. The Voice Service does not support old dial up technology devices with built in modems such as EFTPOS, Back to Base Alarms and Foxtel Program purchase. These devices have been replaced by Internet Protocol (IP) enabled devices and many TPG customers are able to use EFTPOS, Back to Base alarms and Foxtel Program purchase through the internet provided that their devices are IP enabled. For further details on IP enabled devices contact your device supplier. TPG Voice Service also does not support analogue modems, Priority Assistance Scheme, calls to 19/1900, 0500 numbers and Universal International Freephone Numbers (UIFN).

The Voice Service requires a broadband connection and power to the Wi-Fi modem router supplied by TPG. If there is a broadband connection outage in your premises due to power or other faults, the Voice Service will not work and you cannot make phone calls including "000" emergency calls.

Once an FTTH plan is purchased, you cannot cancel either component (FTTH or Voice Service). Cancellation will cease both services. You cannot purchase either TPG FTTH or Voice Service as a standalone service. Your FTTH plan application will take approximately 10 working days to complete however in some cases can take up to 20 working days. Your FTTB plan application is considered complete once the service is installed at your premises.

At registration time, you can choose to port your existing number to TPG or have TPG supply a Direct Inward Dial Number (DID) for use with the Voice service. This number will be allocated to you based on the address which you provide us at the time of registration.

TPG will make use of your number as a reference point to charge for local calls. TPG will use its best endeavours to supply the Integrated Public Number Database (IPND) with your address details for the purpose of emergency services (000) calling.

M Bundle Included Calls:

Charges for calls are not included in the FTTH M Bundle. Calls will be charged on a 'pay as you go' basis, deducted from your Prepayment. See https://www.tpg.com.au/fttb#TPG-Voice-Service-Call-Rates-fttb-ftth for pay as you go call rates. Calls to 19/1900 numbers are not supported.

L Bundle Included Calls:

FTTH L Bundle allows you to make unlimited Local Calls (excluding 13/1300 numbers), unlimited Standard National Calls to Landlines and unlimited calls to Standard Australian Mobiles. Calls to 19/1900 numbers are not supported. The 100 International Minutes per month included in the L Bundle can be used to call International Landline and Mobile destinations (excluding calls to satellite phones) listed on our International Call Rates page: https://www.tpg.com.au/international-callrates-fttb-ftth. Standard per minute rates listed on our International Call Rates page apply after the first 100 minutes of International Calls and for calls to satellite phones. Unused included minutes for international calls expire at the end of each month. Charges for calls made that are not included in the bundle (e.g. calls to 13/1300 and Directory Services) will be charged at listed TPG rates by deducting usage charges from your Prepayment.

XL Bundle Included Calls:

FTTH XL Bundle allows you to make unlimited calls to Standard Landline and Mobile numbers in 15 countries (Canada, China, France, Germany, Greece, Hong Kong, India, Malaysia, New Zealand, Singapore, South Korea, Taiwan, Thailand, United Kingdom, United States), unlimited Local Calls (excluding 13/1300 numbers), unlimited Standard National Calls to Landlines and unlimited calls to Standard Australian Mobiles. Calls to 19/1900 numbers are not supported. Standard per minute rates listed on our International Call Rates page apply for International Calls to other countries and calls to satellite phones: https://www.tpg.com.au/international-callrates-fttb-ftth. Charges for calls made that are not included in the XL Bundle (e.g. calls to 13/1300 numbers, Directory Services and satellite phones) will be charged at listed TPG rates by deducting usage charges from your Prepayment.

This service is provided on the basis that you waive your Customer Service Guarantee (CSG) in relation to the FTTH Phone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.

Prepayment

All TPG services are prepaid. You must pay the monthly recurring charges in advance, 7 days before the start of the next month. In addition, you must make a prepayment for usage that is not within the included value (if any) for the plan that you have acquired (“Prepayment”). Your initial Prepayment will be $20. After registration, you may nominate how much you wish to prepay but the minimum Prepayment is $20. The Prepayment will be debited from your nominated bank account or credit card. By acquiring and continuing to use the service, you agree to an automatic top up of your Prepayment. The top up will occur when the amount of Prepayment falls to below $10. When that happens, TPG will debit a sufficient amount from your bank account/credit card to restore your nominated Prepayment amount. If your usage is high, this can occur more than once per month. You authorise TPG to make such debits to your account/credit card.

If you do not exceed the Included Value and do not incur any charges that are excluded from your plan, there will be no automatic top-ups. We will send you messages about your usage and the debits during the month. Your service will become inactive if our attempts to debit credit card/bank account to top up your Prepayment are unsuccessful. If you do not use the Prepayment, it will be forfeited to us when you cancel the service. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.

Promo Offer Terms

6 Months Promo Offer Terms

Discount available to approved new TPG FTTH customers (‘Eligible Customers’) signing up to the TPG FTTH Broadband Plan (‘Eligible Plan’). New connections only. Offer available until withdrawn. Discount includes $10/mth off monthly plan fees on the Eligible Plan for the first 6 months. Discount will be applied monthly to your bill and is forfeited if you cancel or change your plan within the first 6 months. After the first 6 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is not available in conjunction with other in-market offers. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.

Interested? Give us a call or sign up online