For personal use by approved customers in selected areas only. Subject to service qualification check. TPG FTTB is a data and phone service. You cannot share data or call inclusions between your TPG FTTB Plan and your TPG Mobile Plan and vice versa. 
 
Minimum spend is calculated as the first month’s plan fees plus $10 modem delivery fee. Excludes any additional costs that may be incurred for non-standard connection. Recurring monthly plan fees for included data are charged in advance for the following billing month, 7 days before the start of the month. You will be charged for using your plan from the point of service activation at your premises. You can top up your Prepaid Balance to pay for usage that isn’t part of your nbn plan’s included value, such as Pay As You Go phone calls. You won’t be able to make any calls that aren’t part of your plan’s included value if you don’t have enough Prepaid Balance. 

A technician appointment is required to install any required FTTB equipment at your address. An FTTB ready modem (which is WiFi and VoIP enabled) will be delivered to you after purchasing this plan. You require this modem to use your FTTB and TPG Voice service. Third party modems are not supported. You may require a Network Termination Unit (NTU) with your FTTB service. If required, we’ll supply this to you without charge. The NTU remains the property of Vision Networks and should not be removed from the premises once installed. We will advise you of the date and time of the installation appointment once you have received the modem. You should receive the modem within 2-5 working days after it has been dispatched from our warehouse. You or an authorised person over 18 years of age will be required to be home on the day of installation for a technician visit. You will need to supply your own standard phone handset (approved for use in Australia) to use the TPG Voice service.

The installation of FTTB will disconnect the current copper-line telecommunications service that is connected to your premises but will not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.

Where your address has multiple copper lines, the FTTB installer will confirm with you that the correct copper- line has been transitioned. Not all the devices and services currently using your copper-line phone and internet service will be able to operate over FTTB. This may include back-to-base alarms, personal response systems, fax machines, EFTPOS or your modem. Please check with your manufacturer or provider to see if the device or service is compatible with FTTB. We are responsible for your service up to the Network Boundary Point, which is your side of the Main Distribution Frame (the telecommunications frame typically located in your building's communications room/basement). You are responsible for all cabling and equipment beyond that point.

Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan.

Typical Evening Speed: This is the typical busy period download speed that the average consumer can expect to receive between 7pm and 11pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period. The actual speeds you experience will vary on a number of factors such the technology used to deliver your service, interference, customer cabling and equipment, download source, quality and distance of in- building copper, the number of devices connected to your network and the content you access. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

TPG Voice Service is delivered using Voice over Internet Protocol (VoIP) and supports fax to national numbers in the Telstra, Optus, AAPT and Primus PSTN network. Fax to international numbers is not reliable and VoIP-based fax is not supported. Voice Service does not support dial up technology devices with built-in modems, such as EFTPOS, Back to Base Alarms and Foxtel Program purchase. These devices have been replaced by Internet Protocol (IP) supported devices and many TPG customers are able to use EFTPOS, Back to Base alarms and Foxtel Program purchase through the internet provided that their devices are IP enabled. For further details on IP supported devices, contact your device supplier. TPG Voice Service also does not support analogue modems, Priority Assistance Scheme, calls to 19/1900, 0500 numbers and Universal International Freephone Numbers (UIFN). 
 
Voice Service requires a broadband connection and power to the Wi-Fi modem router supplied by TPG. If there is a broadband connection outage in your premises due to power or other faults, Voice Service will not work and you cannot make phone calls (including emergency calls to 000). 
Once an FTTB plan is purchased, you cannot cancel either component (FTTB or Voice Service). Cancellation will cease both services. You cannot purchase either TPG FTTB or Voice Service as a standalone service. Your FTTB plan application will take approximately 10 working days to complete, however in some cases, can take up to 20 working days. Your FTTB plan application is considered complete once the service is installed at your premises. 
 
At registration time, you can choose to transfer your existing number to TPG or have TPG supply a Direct Inward Dial (DID) number (for use with the Voice Service. This number will be allocated to you based on the address you provide at the time of registration. 
 
TPG will use your number as a reference point to charge for local calls. We will also endeavour to supply the Integrated Public Number Database (IPND) with your address details for the purpose of emergency services (000) calling. 
 
Pay As You Go

Charges for calls not included in your service will be charged on a Pay As You Go basis. These charges will be deducted from your Prepaid Balance. For information on the Pay As You Go rates, check out our call rates. There are some calls that are not supported such as calls to 19/1900. For more information, check out here.  
 
Oz Talk Call Pack

This call pack allows you to make unlimited Local Calls (excluding 13/1300 numbers and calls to Directory Assistance (1223)), unlimited Standard National Calls to Landlines and unlimited National Calls to Mobiles. There are some calls that are not supported such as calls to 19/1900. For more information, check out here. Charges for calls made that are not included in the call pack (e.g. calls to 13/1300, International Calls and Directory Services (1223)) will be charged at listed TPG rates by deducting usage charges from your prepaid balance. The service is for residential consumers only and may not be used for commercial purposes. 
 
Big Talk Call Pack

This call pack allows you to make unlimited Local Calls (excluding 13/1300 numbers and calls to Directory Assistance (1223)), unlimited Standard National Calls to Landlines, unlimited National Calls to Mobiles and 100 minutes each month to call any Landline and Mobile in any destination (satellite phones excluded) listed in the Big Talk Call Pack on our International Call Rates page. Standard per minute rates listed on our International Call Rates page apply after the first 100 minutes of International Calls each month and for calls to satellite phones. Unused included international minutes expire at the end of each month. There are some calls that are not supported such as calls to 19/1900. For more information, check out here. Charges for calls made that are not included in the call pack (e.g. calls to 13/1300, and Directory Services (1223)) will be charged at listed TPG rates by deducting usage charges from your prepaid balance. The service is for residential consumers only and may not be used for commercial purposes. 
 
Extra Talk Call Pack

This call pack allows you to make unlimited Local Calls (excluding 13/1300 numbers and calls to Directory Assistance (1223)), unlimited Standard National Calls to Landlines, unlimited National Calls to Mobiles and unlimited calls to Landline and Mobile numbers to the following 23 destinations (excluding satellite phones): Canada, China, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Singapore, South Africa, Korea (South), Sweden, Switzerland, Taiwan, Thailand, United Kingdom and United States. Standard per minute rates listed on our International Call Rates page apply for International Calls to other destinations and calls to satellite phones. Charges for calls made that are not included in the call pack (e.g. calls to 13/1300, Directory Services (1223) and satellite phones) will be charged at listed TPG rates by deducting usage charges from your prepaid balance. There are some calls that are not supported such as calls to 19/1900. For more information, check out here.  The service is for residential consumers only and may not be used for commercial purposes.

You can top up your Prepaid Balance to pay for usage that isn’t part of your FTTB plan’s included value, such as Pay As You Go phone calls. You won’t be able to make any calls that aren’t part of your plan’s included value if you don’t have enough Prepaid Balance. 
You can top up your Prepaid Balance as part of your FTTB order, or at any time in My Account. 
Any unused Prepaid Balance will be forfeited to us when you cancel the service.