Is there a contract to purchase Home Wireless Broadband?

All Home Wireless Broadband plans are available on a no lock-in contract.

How am I billed for my Home Wireless Broadband service?

Home Wireless Broadband is provided on a prepaid basis. You must pay the monthly recurring charges in advance. TPG will debit your bank account/credit card 7 days prior to the end of the billing period for the following billing period’s monthly charge.

Are there any excess charges?

No, it isn’t possible to accrue any excess charges with Home Wireless Broadband.

Do I need to purchase any new hardware or equipment to use Home Wireless Broadband?

To use Home Wireless Broadband, you must use the Home Wireless Broadband Modem supplied by us. All our new Home Wireless Broadband customers will get this modem included with their plan.

What is the Home Wireless Broadband Modem Non-return fee?

If you cancel your plan within 24 months of connecting or if your order is withdrawn by us, you must return the Home Wireless Broadband Modem in good working condition to us. If you do not return the Home Wireless Broadband Modem within 21 days of your order being withdrawn or cancellation of your service, then you will be charged a modem non-return fee. The non-return fee is calculated as $8 multiplied by months remaining in the first 24 months e.g. if you leave after 18 months you would pay $8 x 6 (the number of remaining months), a total of $48. Max modem non-return fee is $192.

Is there a cancellation fee for Home Wireless Broadband?

Home Wireless Broadband is only available on a no lock-in contract, so there's no Contract Break Fee if you choose to cancel. To avoid any modem non-return fee, simply return the modem to us within 21 days of your order being withdrawn or cancellation of your service.